Troy W. Earley

**** **** ***** **.

Keller, Tx **248

To whom it may concern:

I am formally expressing my interest in applying for and becoming a new employee with your company. My experience, customer service focus and motivation will bring value to your workplace.

Enclosed is a copy of my resume, which provides more detail to my background. I appreciate the time you have taken out of your day to review my interest in joining the team.

You may reach me either via by mobile phone at 817-***-**** or email adezwy@r.postjobfree.com. I hope to hear from you soon.

Sincerely,

Troy W. Earley

Enclosure

Troy W. Earley

1918 Fall Creek Tr,

Keller, TX 76248

adezwy@r.postjobfree.com

Cell: 817-***-****

Objective

Dedicated professional with exceptional customer service experience, skills in data collection, analysis, and reporting focused on supporting business goals and objectives. Able to quickly learn new tasks.

Professional Experience

Hackberry Creek Country Club, Irving, TX,

Food and Beverage Director, December 2019 – July 2020

Responsible for managing employee staff with a focus on providing world class customer service operations to customers/members. Provide analysis of business P&L, budget forecasting. Provide technical support for business software programs, training to staff and ensuring InMoment CSAT scores rise month over month.

Responsibilities included:

oResponsible for a staff of 35

oManage all membership and outside service related events

oResponsible for capacity planning and staffing efficiency for all areas

oMaintained a beverage cost of 25% or lower and 34% or lower in food

oCoordinated, participated and executed member functions and outside functions (holiday events, special interest groups) to the highest level

oResponsible for developing and improving property wide training program for all food and beverage employees

oResponsible for weekly forecasting for cover counts for all outlets

oResponsible for staff work scheduling for all outlets with the club

oMeet business goals on budgetary forecast

oResponsible for providing important information communication to staff

oResponsible for hiring of all new staff employees

oResponsible for scheduled monthly employee staff meetings

oResponsible for hosting HR & employee scheduled meetings

oResponsible for managing month end inventories

oResponsible for maintaining 85 or higher OSAT score.

Trophy Club Country Club, Trophy Club, TX,

Service Director, August 2019 – November 2019

Responsibility for managing a seventy employee staff and providing world class customer service operations to over two thousand customers/members. Provide analysis of business P&L, budget forecasting. Provide technical support for business software programs and training to staff. Ensuring Inmoment scores rise month over month.

Responsibilities included:

oResponsible for a staff of 70

oManage all membership and outside service related events

oResponsible for capacity planning and staffing efficiency for all areas

oMaintained a beverage cost of 25% or lower and 34% or lower in food

oCoordinated, participated and executed member functions and outside functions (holiday events, special interest groups) to the highest level

oResponsible for developing and improving property wide training program for all food and beverage employees

oResponsible for weekly forecasting for cover counts for all outlets

oResponsible for staff work scheduling for all outlets with the club

oMeet business goals on budgetary forecast

oResponsible for providing important information communication to staff

oResponsible for hiring of all new staff employees

oResponsible for scheduled monthly employee staff meetings

oResponsible for hosting HR & employee scheduled meetings

oResponsible for managing month end inventories

oResponsible for maintaining 85 or higher OSAT score.

Omni Barton Creek Resort and Spa, Austin, TX

Senior Manager, May 2018- August 2019

Responsibility for managing a fifty-employee staff and providing world class customer service operations to over four thousand customers/members. Provide analysis of business P&L, budget forecasting. Provide technical support for business software programs and training to staff.

Responsibilities included:

oResponsible for a staff of 50

oManage all membership service related events

oResponsible for capacity planning and staffing efficiency for all areas

oMaintained a beverage cost of 24% or lower and 40% or lower in food

oCoordinated, participated and executed member functions (holiday events, special interest groups) to the highest level

oResponsible for ordering services for membership special interest groups. Average order 2500 dollars

oResponsible for developing and implementing property wide training program for all food and beverage employees

oResponsible for weekly forecasting for cover counts for all outlets

oResponsible for staff work scheduling for all outlets

oMeet business goals on budgetary forecast

oResponsible for providing important information communication to staff

oResponsible for hiring of all new staff employees

oResponsible for scheduled monthly employee staff meetings

oResponsible for hosting HR & employee scheduled meetings

oResponsible for managing month end inventories

oResponsible for maintaining 4.0 or higher survey monkey scores

Omni Barton Creek Resort and Spa, Austin, TX

Assistant Manager/ Manager/ Senior Manager, June 2014 – May 2018

Responsibility for managing membership customer experience in a 245-person capacity dining room with specialized service including Wine Bar, Grill, and Lounge.

My responsibilities included:

oResponsible for a staff of 30

oManage all membership food and beverage related events

oMaintained a beverage cost of 27% or lower and 32% or lower in food.

oCoordinated, participated and executed member functions (holiday events, special interest groups) to the highest level

oResponsible for wine ordering for membership special interest groups. Average wine order 2500 dollars

oResponsible for developing and implementing property wide training program for all food and beverage employees.

oKey contributor to opening of new facilities and created new standards/processes

oResponsible for weekly forecasting for cover counts for all outlets at the resort

oResponsible for staff scheduling for all outlets while focused on budgetary forecast

oResponsible for running daily lineups with staff to ensure important information is communicated.

oResponsible for hiring of all new staff members

oResponsible for monthly staff meetings to monthly goals.

oResponsible for holding HR related meetings with staff.

oResponsible for month end inventories

oSelected by Omni to attend Texas Hotel Lodging Association (THLA) short course.

oFrom August 2016 to August 2017 helped grow revenue from previous year with a 4.9% increase

Oak Tree Country Club – Edmond, OK

Service Director, July 2013 – June 2014

As the Service Director for Oak Tree Country Club, responsible for a staff of 30 supporting all service elements with a focus on positive customer experience

My responsibilities included:

oResponsible for various outlets including restaurant, banquets, beverage cart and cabana on property

oContributor working with sales team to increase banquet revenues

oResponsible for ensuring weekly/monthly goals are achieved

oResponsible for all hiring of new employee staff for food and beverage services.

oMajor contributor to budget planning and monthly labor forecasting

oResponsible for scheduling of staff to ensure appropriate staffing level for each outlet

oResponsible for month end inventories

oResponsible for maintaining COG under 25%

oResponsible for creating training manuals for all staff.

Trophy Club Country Club – Trophy Club, TX

Service Captain, January 2013 - July 2013

Employed as a Service Captain for Trophy Club County Club, with responsibility for all golf related food and beverage events with a focus on delivering timely services and customer satisfaction.

My responsibilities included:

oManagement responsibility of 30 employee staff, including scheduling work hours.

oResponsible for all food and beverage coordination and execution related to golf

oResponsible for month end inventories

oResponsible for payroll accounting

oResponsible for training all new staff employees

Sky Creek Ranch Golf Club – Keller, TX

Bar Manager, June. 2007 – January 2013

Manager responsible for new facility on property with additional responsibility supporting large group events. Successful 6 years working as the manager and focused on building relationships with our customers.

My responsibilities included:

oMaintained COGS for bar under 27%

oAccountable for building requisition sheets

oResponsible for managing and training all new hires in proper TABC procedures

oResponsible for creating work scheduling for staff

oPoint of contact for any member billing escalations

oResponsible for creating and maintaining department workbooks and data sheets.

oResponsible for a staff of 10 employees

oResponsible for month end inventories

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