Manager Staff
Resume:
Troy W. Earley
Keller, Tx **248
To whom it may concern:
I am formally expressing my interest in applying for and becoming a new employee with your company. My experience, customer service focus and motivation will bring value to your workplace.
Enclosed is a copy of my resume, which provides more detail to my background. I appreciate the time you have taken out of your day to review my interest in joining the team.
You may reach me either via by mobile phone at 817-***-**** or email **********@*****.***. I hope to hear from you soon.
Sincerely,
Troy W. Earley
Enclosure
Troy W. Earley
1918 Fall Creek Tr,
Keller, TX 76248
**********@*****.***
Cell: 817-***-****
Objective
Dedicated professional with exceptional customer service experience, skills in data collection, analysis, and reporting focused on supporting business goals and objectives. Able to quickly learn new tasks.
Professional Experience
Hackberry Creek Country Club, Irving, TX,
Food and Beverage Director, December 2019 – July 2020
Responsible for managing employee staff with a focus on providing world class customer service operations to customers/members. Provide analysis of business P&L, budget forecasting. Provide technical support for business software programs, training to staff and ensuring InMoment CSAT scores rise month over month.
Responsibilities included:
oResponsible for a staff of 35
oManage all membership and outside service related events
oResponsible for capacity planning and staffing efficiency for all areas
oMaintained a beverage cost of 25% or lower and 34% or lower in food
oCoordinated, participated and executed member functions and outside functions (holiday events, special interest groups) to the highest level
oResponsible for developing and improving property wide training program for all food and beverage employees
oResponsible for weekly forecasting for cover counts for all outlets
oResponsible for staff work scheduling for all outlets with the club
oMeet business goals on budgetary forecast
oResponsible for providing important information communication to staff
oResponsible for hiring of all new staff employees
oResponsible for scheduled monthly employee staff meetings
oResponsible for hosting HR & employee scheduled meetings
oResponsible for managing month end inventories
oResponsible for maintaining 85 or higher OSAT score.
Trophy Club Country Club, Trophy Club, TX,
Service Director, August 2019 – November 2019
Responsibility for managing a seventy employee staff and providing world class customer service operations to over two thousand customers/members. Provide analysis of business P&L, budget forecasting. Provide technical support for business software programs and training to staff. Ensuring Inmoment scores rise month over month.
Responsibilities included:
oResponsible for a staff of 70
oManage all membership and outside service related events
oResponsible for capacity planning and staffing efficiency for all areas
oMaintained a beverage cost of 25% or lower and 34% or lower in food
oCoordinated, participated and executed member functions and outside functions (holiday events, special interest groups) to the highest level
oResponsible for developing and improving property wide training program for all food and beverage employees
oResponsible for weekly forecasting for cover counts for all outlets
oResponsible for staff work scheduling for all outlets with the club
oMeet business goals on budgetary forecast
oResponsible for providing important information communication to staff
oResponsible for hiring of all new staff employees
oResponsible for scheduled monthly employee staff meetings
oResponsible for hosting HR & employee scheduled meetings
oResponsible for managing month end inventories
oResponsible for maintaining 85 or higher OSAT score.
Omni Barton Creek Resort and Spa, Austin, TX
Senior Manager, May 2018- August 2019
Responsibility for managing a fifty-employee staff and providing world class customer service operations to over four thousand customers/members. Provide analysis of business P&L, budget forecasting. Provide technical support for business software programs and training to staff.
Responsibilities included:
oResponsible for a staff of 50
oManage all membership service related events
oResponsible for capacity planning and staffing efficiency for all areas
oMaintained a beverage cost of 24% or lower and 40% or lower in food
oCoordinated, participated and executed member functions (holiday events, special interest groups) to the highest level
oResponsible for ordering services for membership special interest groups. Average order 2500 dollars
oResponsible for developing and implementing property wide training program for all food and beverage employees
oResponsible for weekly forecasting for cover counts for all outlets
oResponsible for staff work scheduling for all outlets
oMeet business goals on budgetary forecast
oResponsible for providing important information communication to staff
oResponsible for hiring of all new staff employees
oResponsible for scheduled monthly employee staff meetings
oResponsible for hosting HR & employee scheduled meetings
oResponsible for managing month end inventories
oResponsible for maintaining 4.0 or higher survey monkey scores
Omni Barton Creek Resort and Spa, Austin, TX
Assistant Manager/ Manager/ Senior Manager, June 2014 – May 2018
Responsibility for managing membership customer experience in a 245-person capacity dining room with specialized service including Wine Bar, Grill, and Lounge.
My responsibilities included:
oResponsible for a staff of 30
oManage all membership food and beverage related events
oMaintained a beverage cost of 27% or lower and 32% or lower in food.
oCoordinated, participated and executed member functions (holiday events, special interest groups) to the highest level
oResponsible for wine ordering for membership special interest groups. Average wine order 2500 dollars
oResponsible for developing and implementing property wide training program for all food and beverage employees.
oKey contributor to opening of new facilities and created new standards/processes
oResponsible for weekly forecasting for cover counts for all outlets at the resort
oResponsible for staff scheduling for all outlets while focused on budgetary forecast
oResponsible for running daily lineups with staff to ensure important information is communicated.
oResponsible for hiring of all new staff members
oResponsible for monthly staff meetings to monthly goals.
oResponsible for holding HR related meetings with staff.
oResponsible for month end inventories
oSelected by Omni to attend Texas Hotel Lodging Association (THLA) short course.
oFrom August 2016 to August 2017 helped grow revenue from previous year with a 4.9% increase
Oak Tree Country Club – Edmond, OK
Service Director, July 2013 – June 2014
As the Service Director for Oak Tree Country Club, responsible for a staff of 30 supporting all service elements with a focus on positive customer experience
My responsibilities included:
oResponsible for various outlets including restaurant, banquets, beverage cart and cabana on property
oContributor working with sales team to increase banquet revenues
oResponsible for ensuring weekly/monthly goals are achieved
oResponsible for all hiring of new employee staff for food and beverage services.
oMajor contributor to budget planning and monthly labor forecasting
oResponsible for scheduling of staff to ensure appropriate staffing level for each outlet
oResponsible for month end inventories
oResponsible for maintaining COG under 25%
oResponsible for creating training manuals for all staff.
Trophy Club Country Club – Trophy Club, TX
Service Captain, January 2013 - July 2013
Employed as a Service Captain for Trophy Club County Club, with responsibility for all golf related food and beverage events with a focus on delivering timely services and customer satisfaction.
My responsibilities included:
oManagement responsibility of 30 employee staff, including scheduling work hours.
oResponsible for all food and beverage coordination and execution related to golf
oResponsible for month end inventories
oResponsible for payroll accounting
oResponsible for training all new staff employees
Sky Creek Ranch Golf Club – Keller, TX
Bar Manager, June. 2007 – January 2013
Manager responsible for new facility on property with additional responsibility supporting large group events. Successful 6 years working as the manager and focused on building relationships with our customers.
My responsibilities included:
oMaintained COGS for bar under 27%
oAccountable for building requisition sheets
oResponsible for managing and training all new hires in proper TABC procedures
oResponsible for creating work scheduling for staff
oPoint of contact for any member billing escalations
oResponsible for creating and maintaining department workbooks and data sheets.
oResponsible for a staff of 10 employees
oResponsible for month end inventories
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