Manager Maintenance Technician
Resume:
Joseph R. Vaccaro
Fort Wayne, IN 46805
**********@*****.***
Objective: To obtain a position within your company where I can be an asset to your team while continuing to grow with the company as an individual and an employee. Skills:
● Positive management of staff
● Microsoft software knowledge
● Contract negotiations
● General maintenance
● Scheduling multiple, complex teams to ensure on-time delivery
● Time management
● Quick learner and can adapt quickly
● Identify efficiency improvements to current processes
● Project management
Fazoli’s
General Manager, 2019-present
Manage a team of four direct reports and day to day operations o Profit and loss, labor costs, food costs, guest satisfaction
Assist management team with scheduling, ordering, and inventory
Create and maintain budgets
Implement new policies while upholding current policies
Improved year over year sales
Interview, hire, praise, and discipline staff
GoldOller Real Estate
Turn Manager, 2018-2019
● Manage a team of 20 people
● Manage an apartment complex of 2,000+ apartments
● Ensured, along with my team, vacant apartments were turned within 10 days
● Manage and schedule contractors and vendors that assist in the turn of apartments and capital upgraded projects
● Negotiates and manages contracts with vendors to ensure the best price for the best quality of work
● Supply ordering to support apartment turnover
● Work with property management to set promotions for high demand renewals and new rentals
● Coordinates emergency response for situations such as fire, flood, frozen pipes, broken A/C and heat in inclement weather, etc.
Resident Relations, 2015-2018
● Ensured the utmost satisfaction of tenants residency in a 2000+ apartment complex
● Handled complaints and often irate tenants to provide satisfaction
● Maintained renter’s insurance compliance on 2000+ apartments
● Coordinated with the maintenance department on requests from tenants
● Was a team player in helping earn monthly bonuses for the Resident Relations team
● Aided in helping tenants to learn the online rental payment system to ensure timely rent payments
● Went above and beyond for tenants whenever possible
● Coordinated emergency response for situations such as fire, flood, frozen pipes, broken A/C and heat in inclement weather, etc.
● Worked with outside vendors, such as Verizon, to organize events for tenants to promote partnership
● Worked community events out of regular business hours to support our Leasing Department Maintenance Technician, 2012-2015
● Responded to maintenance requests from tenants in a timely and professional manner
● Worked on sewer and drain back-ups, kitchen appliances, carpentry repairs, washers & dryers, etc.
● On-call hours when needed
● Went above and beyond whenever possible
White Rhino Bar & Grill
Server & Trainer, 2011-2012
Ensure food quality
Handle customer complaints
Provide quality service to all guests
Menu planning
Quality control
Dunkin’ Donuts
General Manager, 2007-2011
Met sales goals
Customer quality assurance
Menu planning
All cash dealings and day to day operations
Hired and trained staff
Foxes Restaurant
General Manager, 2005-2007
Met weekly sales goals
Conducted daily meetings
Managed 80+ employees
Menu and recipe planning
Executed advertising and specials
All ordering approvals
Payroll and promotions
Handling of all cash
Education
Oak Forest High school, 1991-1995
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