Manager Training
Resume:
April Zirnheld
*********@***.***
Louisville, Ky. 40299
Strategic Implementation/Training Specialist, experienced in developing and executing training for IT programs. Proven ability to provide project management for training and developing individuals on software and successfully manage teams throughout the implementation process.
Professional Experience
MatrixCare Clinical Implementations – 01/2019 – Current
Project Manager for team of consultants for On-site Classroom Training and Webex Training, assisted with build for Observations, Evaluation forms as well as Care Plans.
Allscripts – 12/1/18 -12/20/18 Go-Live Support for Sleepy Hollow hospital
Mary Washington Hospital (Fredericksbur Va.) March 2018 – Current (Epic) Credentialed in Ambulatory, validate training material, conduct classroom training and elbow support.
Management Training Solutions Healthcare Implementation Specialist (CEO) August 2005 – July 2017
Norton Healthcare – (Louisville, Ky.) August 2016 – June 2017 (Epic) Project Manager for Access Management re-organization project included, consolidating and streamlining patient calls to central phone center. The following deliverables were accomplished;
Created an Access Center standardized operations procedure training manual
Built operations reports
Efficiency measures were created and implemented
Training sessions were completed with staff
Baptist Hospital – (Louisville, Ky.) June 2016 – July 2016 (Epic) Conducted classroom training for ambulatory implementation (Providers/Clinicians) and provided go-live elbow support. Credentialed in Ambulatory and ClinDoc.
Signature Healthcare (Louisville, Ky.) January 2014 – May 2015 Project Manager for consultants implementing nursing documentation module to EMR in long term healthcare facilities around the country.
Shepherd Rehab Hospital (Atlanta, Ga.) June 2014 – September 2014 Soarian 3.4 responsible for staffing, training and supporting the provider team throughout the rollout for EMR including CPOE.
Project Manager for Pharmerica Consultants (Louisville, Ky.) July 2011 – September 2016 Responsible for staffing and managing EZ MAR support teams.
Created staffing plan
Conducted train-the-trainer sessions with consultants
Created project plan
Created Staffing plan
Managed consultants and implementation plan
Kootenai Medical Center (Coeur D’Alene, Idaho) February 2013 – July 2013 Meditech (Inpatient) Created training program and project plan for 6.07 upgrade as well as Dr. First pilot and CPOE rollout. Developed training toolbox which enabled client to have repeatable processes to quickly develop deliverables for end-users for all projects.
Norton Hospital (Louisville Ky.) September 2011- March 2013 Epic (Ambulatory and Inpatient)
Developed lesson plans and curriculum for Epic implementation and trained end-users. Conducted elbow support for both the clinics and inpatient. Credentialed in Ambulatory module and the Inpatient (ClinDoc) module.
UMASS (Boston Ma.) May 2011 – August 2011 Allscripts 11.2
Worked with staff on training new physicians and clinicians on Allscripts and also existing staff on upgrading to 11.2 to meet meaningful use.
Poudre Valley Health Systems (PVHS) June 2011 – March 2011 Trained and supported cardiology group on Allscripts 11.1. Below are some highlights from the assignment:
Discoveries were made in regards to the notes functionality based on changes from previous version of Allscripts (which a portion of PVHS group was on an older version of Allscripts), this caused confusion among the staff.
Providers were using “Dragon” for dictation, this presented a problem at times, a process was discovered and documented to minimize this issue.
PVHS was using another system for their coumadin patients and switched to Allscripts, the Allscripts application was not as robust as what they were using previously. The coumadin workflow was re-worked and documented and all coumadin staff was re-trained.
Issue when provider switched sites, trained physicians on how to ensure they were signed on to the correct site and printing to the correct printers.
Printer issues occurred when printing scripts, had to re-install all printer drivers.
Multiple notes created, there was much education that took place to assist with this issue and a procedure was created for invalidating a note.
Athens Regional Medical Center (ARMC) Athens, Ga. May 2009 – July 2009
Allscripts Touchworks and Sunrise Clinical Manager – Trained and supported physician and nursing staff. Created training material and quick reference material as well as participated in marketing campaigns for staff.
Northeast Georgia Hospital System – (Atlanta, Ga.) November 2009 – March 2010 PACS implementation – Coordinated team to Train and support staff on rollout/implementation of PACS, included development of training/support material.
Gwinnett Hospital System – (Gwinnett Georgia) August 2005 – June 2006 Implemented McKessons Horizon Patient Folder/Portal – Coordinated team to train staff and provided go-live support to organization throughout the implementation phase.
Abreon March – April 2004
Pathways Imaging Manager Training Consultant
Western Baptist Hospital
Paducah, Ky.
Trained and supported physicians on the Pathways Imaging Manager application.
United Parcel Service Airline 1984-2003
Louisville, KY
Senior Instructional Designer 2001 to 2003
Analyzed, developed and delivered systems training.
Coordinated with application development team to create training for end-users.
Conducted needs analyses and site visits to determine needs.
Presented training recommendations to senior management team.
Maintained project plans, created customer agreement and managed project resources.
Assisted with graphical user interface (GUI) design.
onducted train-the-trainer sessions.
Trained users on international brokerage application automating paper intensive job.
Conducted in gap analysis.
Developed educational campaign.
Methods Analyst 1997 to 2000
Coordinated with application team to assist with development of job aids for hub and feeder (ground division). Completed in-depth needs analysis. Presented end-user training recommendations to project managers. Created reference guides, quick reference cards and developed acrobat files for on-line distribution. Established excellent speaking and writing skills.
Developed quick reference materials for drivers when converting timecard system from paper to automated environment.
Worked with vendors, application developers and management team members to ensure accuracy for application development.
International Customer Service Manager 1994 to 1997
Trained representatives on international shipping (six week) program.
Monitored calls and ensured customers were educated on international shipping and international service was sold.
Piloted sales program to sell international service and increased sales 102% within six-week period.
Participated in corporate special assignment with outside telemarketing company to retrieve lost international business. Developed, trained and evaluated training program. Retrieved approximately 65% of International customers.
Oversaw phone representatives’ employee records, job performance reviews and career development plans.
Maintained customer relations.
EDUCATION
Occupational Training and Development
University of Louisville
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