Compliance Coordinator / Underwriting Assistant

CATHERINE COOK

**** ******** ***** · Katy TX ****0 · 281-***-****

**********@*****.***

SUMMARY

Accomplished and performance-driven Administrative Professional relied on by executives and cross-functional teams as a problem-solver and provider of multifaceted administrative support. Provides successful project deliverables and exemplary service. Identifies opportunities to optimize business operations by seamlessly integrating forward-thinking planning and innovative processes to meet unique organizational needs. Cultivates meaningful partnerships and fosters client relationships.

ACHIEVEMENTS & CORE COMPETENCIES

Adeptly handles regulatory matters, including screening calls, research projects, report generation, and document production, and organizing offices for efficiency.

Interact professionally with all staff levels and maintains the highest level of confidentiality, known for tact and diplomacy in handling sensitive issues.

History of complex problem-solving through data analytics; identifies the root cause and develops solutions for process improvements that support efficiency efforts and ensure compliance with company and industry standards.

Partners with leaders and teams to understand goals & key performance metrics; proven willingness to go the extra mile to drive sales and project completion.

High School Diploma 1988 from John Foster Dulles High School, Sugar Land, TX

Property & Casualty license issued in 2011 from the Texas Department of Insurance

Experience with MS Word, Excel, Outlook, Worksmart, SAP, Image Write, STIBO, Salesforce, Workday and AS400

EXPERIENCE

Master Data Specialist & Risk Mgt. at Sysco Business Services March 2013 - April 2020

Performed regulatory compliance review of Hold Harmless agreements and certificates of insurance before onboarding new

suppliers and contractors. Coordinated with other business groups regarding account set up and requirements. Assisted with securing certificates of insurance from suppliers and/or contractors when blocked by system for non-compliance. Reviewed and approved alternate additional insured endorsements in centralized database. Resolved account discrepancies promptly to keep workflow process moving to avoid business interruption. Worked with accounts payable unit to resolve payment holds due to non-compliance. Analyzed, validated, prioritized and executed requests for mass maintenance of vendor master data to ensure the appropriate standards and governance rules are maintained.

Renewal Support Specialist January 2013 – March 2013

Facilitated in gathering and organizing renewal information in preparation of renewal packets, including exposure exhibits,

loss exhibits, coverage specs and applications. Prepared renewal proposals by drafting manuscript documentation,

binders, policies and endorsements. Supported in the policy management process including the tracking, following up and

receiving of policies.

Assistant Client Service Representative at Higginbotham Insurance Agency June 2011 – December 2012

Issued certificates of insurance and auto ID cards for all commercial lines insurance, ensuring that all compliance requirements are met. Developed quality relationships with internal and external customers by assisting them with policy requests. Processed renewal certificates by updating all policies and coverages with current terms. Handled policy change requests and documenting coverage details with company software systems. Completed additional premium endorsements through finance companies ensuring all loan agreements are signed and submitted in a timely manner to avoid cancellation of policies. Obtained quotes from carriers with additional coverages needed by the insured. Reviewed endorsements and policies for accuracy.

Underwriting Asst., Underwriting & Risk Mgt. at Liberty International Underwriters March 2008 – June 2011

Coordinated a full array of confidential administrative support, planning and organizational functions as well as the technical underwriting and/or claims support to ensure an efficient and effective working environment. Issued binders, policies and endorsements to brokers. Prepared reports for premium payments, and resolved accounting discrepancies. Performed daily processing of risk management fees by receiving third party surveyor invoices and preparing required check request/wire transfer forms in a timely basis.

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