Front Office Manager
Resume:
Evelynn M. Altamirano
JBER AK, 99506
*************@*****.***
Skills
Bilingual- fluent in both English and Spanish.
Proficient with Microsoft Word, Excel, PowerPoint, Inventory management and organization.
Leadership- team focused, willing to teach others and very goal driven. Charismatic, confident while remaining customer service oriented.
Experience
July 2019-Present
Nova Eye Care- Optometric Technician
Conducts pretesting procedures for doctor on site and prepare exam room.
Prepares equipment, maintain a clear working area
Analyzes insurance for members, performs patient registration, maintains and updates patient records in EHR logs.
Dispense glasses and contact lenses that have been ordered by patients.
Telecommunicate with patients and other various office tasks
April 2019- July 2019
Middleway Café- Cashier
Greets customers and determines specific needs for customer satisfaction
Utilize resources to complete tasks given by supervision
Demonstrates proficiency with telephone usage in high volume environment
Maintains clean and orderly areas along with most general cleaning duties
Calculates total payments received during a time period
November 2017- January 2019
America’s Best Contacts & Eyeglasses - Optometric Technician
Conducts pretesting procedures for doctor on site and prepare exam room.
Prepares equipment, maintain a clear working area
Analyzes insurance for members, performs patient registration, maintains and updates patient records.
Schedules appointments; assist patients in selecting and fitting eyeglass frames.
FDT Conversion 52.6%
April 2014 - March 2016
Water Heater Depot, Riverside, Ca- Front Office Customer Service Representative/ Sales Associate
Answered numerous phone calls directing and assisting customers with questions or inquiries.
Created advertisements improving the sales and publicity of the company.
Assisted with inventory and organization of back warehouse.
Enthusiastically conversed with customers about purchases and available products that they may need.
Answered all questions about uses, made sure all questions were answered and expectations were met.
September 2009 - July 2013
AT&T Call Center, Pensacola, FL - Call Center Specialist
Answered 200+ phone calls daily, for numerous and various issues.
Assisted with minor technical issues of cell phones before transferring to the IT department.
Processed customer payments electronically over the phone.
Experience with account management.
Education
September 2003 - June 2007
Pomona High School, Pomona, CA - High School Diploma.
References
Gene Gallegos (719) 744- 6337
General Manager at America’s Best Contacts and Eyeglasses
Yessenia Castillo (951) 254- 4483
Human Resources at Water Heater Depot
Jackie Black (907) 317- 2097
Front House Manager at Middleway Cafe
Dr. Nhan Tran 907-***-****
Optometrist/Owner at Nova Eye Care
Contact this candidate