Manager Customer Service

Objective To work for a company that will utilize my skills in their daily tasks and be able to grow with the company.

Summary of

Qualifications

•Seven years in SOP and reporting analytics and logistics

•Four years of Customs Compliance shipment clearance for imports of goods

•Three years of systems implementation

•Thirteen Years of successful experience in a range of products and services

•Over Ten Years of experience in money handling

•Extensive practical hands-on experience as a manager

•Motivated and enthusiastic about developing good relations with clients

•Effective working alone or as a cooperative team member

•Professional in appearance and presentation

Relevant Skills

Customer Relations:

•Served as a vendor representative for Slant/Fin Corporation - Coordinated product information and distribution to field preventives and accounts

•Oversaw the production of advertising and its placement in major trade publications Developed procedures in customer service and trained customer service personnel

•Implemented system to track US Mail which has proved valuable to customer service staff

Office Manager:

•Developed employee handbook for MIS department

•Kept accurate computer records of inventory, intonational suppliers, brokers, shippers, etc.

•Handle all aspects of order taking and processing, this includes training of new personnel in this area

•Supervised a staff of 5 involving training, work quality control, conflict resolution, and review processes.

•Directed the installation of a computer program to track returns which directly affected Accounts Receivables in a positive manner • Keeping track of account payables and account receivables

Bookkeeping/Office Skills

Bookkeeping

Management training

•Payroll

•Data Entry

•Customer Service

•Leader of Credits

•Use of various systems and computer skills such as AS/400, MS Word, MS Excel, MS PowerPoint

•Employee Evaluations

•Employee Staffing

Supply Chain Analyst

Developed processes for SOP

Maintained systems costing Data

Created reports for upper management

Helped implement systems for Supply Chain (SAP)

Maintained third party systems Routing Guides

Employment

2006-2020

History

Supply Chain Analyst

2006 - 2020

Southern Glazer’s Wine and Spirits

Branch Manager

2003 - 2005

Advance America, TX

Asst Customer Service Manager

1994 — 2003

Kroger co., TX

Sales Service Manager/Office Manager

Slant/Fin Corp., NY

Education

SUNY Farmingdale. Farmingdale (NY), Accounting

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