Manager Service
Resume:
PROFILE SUMMARY
Analytical, energetic, and detail-oriented benefits support professional with broad and deep experience in business and human resource matters, including serving as a liaison within resource management detailing project management support, budget analyzing, benefits administration and client retention support. PROFESSIONAL EXPERIENCE
Energy Solutions, Benefits Specialist; June 2019 — August 2020 Charlotte,NC Administers group health insurance program to include; annual enrollment, benefit activities and communication, education and/or training materials, benefits education for new-hires.
Plan and coordinate activities that focus on wellness including management of the CTE Wellness program.
Assists in analysis of benefit plans to establish competitive benefit programs. Resolve employee benefit questions and issues to ensure quick, equitable and courteous resolution. Uses independent judgment when interpreting, explaining and answering questions regarding all benefit programs. Process benefit enrollments for new hires and life events. Responsible for insuring proper and timely payments to benefit vendors, including reconciliation and reporting.
Create and maintain applicable process documentation to ensure compliance with plan eligibility requirements and administrative processes. Providing customer service by addressing inquiries and escalations from Team Members, managers and the HR community.
Identifying trends and making recommendations for potential solutions when issues arise. Researching and responding to complex customer issues / escalations.
ISolved HCM, Strategic Relationship Manager; April 2015-June 2019 Charlotte,NC
Provide product and knowledge support Isolved Strategic clients with high retention. This includes increasing adoption, ensuring retention, and promoting new business satisfaction within the HCM industry. Radiated sales on client experience based on developing relationships. Create policy and procedures within the service center on client saves. Educate clients on product features and HR benefits. Coordinating with Isolved marketing department to facilitate business campaigns.
LAMONT WORRELL
2308 Big Pine Dr.
Matthews, NC 28105
**********@*****.***
www.linkedin.com/in/
lamont-worrell-66915851
ADP Inc., Senior Benefit Specialist; April 2013-April 2015 Charlotte,NC Reviewed, maintained, and modified standard operation and client operating process and procedures for benefit administration. Managed data flow and integration including carrier connections, payroll, and manual carrier updates. Worked in conjunction with various departments to resolve benefit problems within a timely matter by scheduling conference calls to research and resolve complex employee benefit questions for Comp Service associates. Additional Experience:
Freeport McMoran- Sr. Benefit Analyst- Phoenix, AZ July 2009 – November 2012
Cox Auto Trader Publishing- Sr. HR Generalist- Atlanta, GA- July 2006- February 2009
Pepsi Bottling Group- Benefits Specialist- Somers, NY September 1999- May 2006
EDUCATION
October 2018
Keller University
Charlotte, NC
MBA: Data Analytics
December 2015
DeVry University
Charlotte, NC
B.S., Technical Management
SKILLS
Leadership
Management
Budget Planning
Excellent oral and written communication
Organization Skill
Time Management
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