Customer Service Executive

SHAROLIN GREGORY SHALET

Armenia, Yerevan

M : +374********

E : *****************@*****.***

Professional skills

Proven experience providing customer support in busy environment

Identify and assess customers need to achieve satisfaction

Ability to remain professional and courteous with customers

Maintaining sustainable relationships and trust with customers through open and interactive communication

Handling large amount of multiple jobs at all the times

Handled customer interactions

Ensured all new admission call activities are in accordance to set guidelines

Shared best practices and knowledge with colleagues and teams helping achieve the sales targets

Professional experience

1.jumbo electronics LLC, Dubai (JULY 2019 – JAN 2020 )

Service coordinator

Acts as liaison between clients and company.

Addresses and resolves any issues and complaints

Writes up reports of client and customer activity or complaints.

2. AL RASHIDHIYA PVT POLY CLINIC (RPC) Dubai (FEBRUARY2018-July 2019)

Customer service executive

Creation and maintenance of patient records.

Correct Processing Medical Insurance Claim Forms and forwarding to accounts department.

Electronic data entry of patient details accurately.

Copying and filing of all clinical documents/information into patients files.

Ensuring all patient files are correctly filed at the end of each shift.

Ensure that all medical records are available for the next session.

Taking payments by cash and/or credit cards and recording payments correctly – Issuing of patient invoices and receipting of fees.

Handled customer interactions

Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints

Followed up ensuring relevant actions were taken on clients complaints

Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications

3, Indot Photobook Trivandrum, Kerala, India (April 2017 – Jan 2018)

Customer service executive

Attracts potential customers by answering product and service questions, suggesting information about other product and services

Resolve product or service problems by clarifying customer complaints

Preparing service and product reposts by analyzing customer information.

Maintaining a professional communication with the regular customers.

4, Elegance kingdom ladies accessories trading, Dubai (Sept 2016 to march 2017)

Customer Service Executive

Act as the primary customer service contact for clients who have questions about our products

Take the lead on organizing the resources necessary to put together high quality sales presentations

Handle the processing of all orders with accuracy and timeliness

Ensure adherence to laws and policies

Personal details

Visa status : visit visa

Date of birth : 14-October-1995

Educational qualification

Bachelor in computer application – BCA from Kerala university, Kerala

Higher secondary – from ST Vincent pallottin convent cochin, Kerala

CERTIFICATIONS

3 months IELTS course under British council

Completed mini project regarding event management.

3 months course of programming languages

Certified for the participation o workshop on .NET technology held on Narayana guru college of engineering

Certified for the participation of IAA silver jubilee summit regarding the topic what’s coming ext held on le meridian cochin

Declaration

I hereby declare that the above mentioned is true to the best of my knowledge and belief.

SHAROLIN GREGORY SHALET

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