Program / Project Manager

Jonathan Newman

*** ******* **** ******: 201-***-****

Somerset, NJ 08873 ********.******@*******.***

PROGRAM MANAGER

Talented IT professional with proven ability to successfully manage and direct complex global infrastructure programs. Expertise in aligning technology services with business goals and leading enterprise-wide technology transformations. Background in Big 4 Consulting, Enterprise Architecture, and Portfolio/Program Management. Has a compelling record of building strong relationships with internal and external business and IT partners. Excellent problem-solving, financial management, leadership and interpersonal communication skills. Effectively prioritizes and executes tasks in high-pressure environments. Extensive experience working in fast-paced, team-oriented, collaborative environments.

Technology Architecture PMO Portfolio, Program and Project Management Managed Services Change Management Data Center Consolidation Disaster Recovery Active Directory Messaging Global Networks and Security Public / Private Cloud Data Warehousing System Development and Integration Virtualization Change Management End User Computing SDLC, Agile, Waterfall, Scrum, PMBOK, ITIL, Jira Business Process Automation

PROFESSIONAL EXPERIENCE

Pricewaterhouse Coopers, Florham Park, NJ May 2019 – June 2020

Senior Project Manager

Increased network security by migrating PwC users and applications to a single, centrally managed and secure cloud-based Active Directory platform (MS Azure).

Responsible for all infrastructure and application discovery, architecture definition and environment builds. User and server migrations performed utilizing Quest migration tools, Smartsheet, Asana, Google Suite, Altyrex. Sailpoint, ServiceNow.

Reengineered business continuity, onboarding/offboarding and help desk processes to ensure smooth transition to new operational models.

Stakeholder management and project planning, status reporting, risk and issue management, change management, budget and external vendor management.

Authored global PMO processes, procedures, documentation and project plans used in migrations.

HSBC, New York, NY Jul 2018 – Mar 2019

Senior Program Manager

HSBC Cyber Security – Improved HSBC network security by standardizing and implementing global proxy policies across proxy environments in Europe, Americas and Asia-Pacific utilizing Cisco Management Center. Planned all implementations and decommissioning of hardware. Agile and Jira environment. Clarity Change Management.

Data Center Network Upgrade – Reduced HSBC data center network operations expenses by 10% by migrating end-of-life and out-of-support DMZ network infrastructure to Cisco ACI network infrastructure.

Syneos Health, Somerset, NJ Oct 2017 – Jul 2018

Senior Program Manager

Consolidate Exchange and Active Directory and gateway components from INC Research and Inventiv Health into a single 23,000 seat messaging and active directory environment as part of a post-merger technology transformation. Planned and executed all phases of migration, including user migration planning/scheduling, user communication, internal business communications, change management, provisioning process changes and post-migration support.

Create Microsoft Azure production, development and staging environments for Syneos Health including Oracle IDAM. Build new Power BI tenants for Syneos Health.

Migrate consolidated 23,000 user Exchange, Lync, One-Drive, and SharePoint environments to Office365 utilizing Quest migration tools.

Report key program financial and progress KPIs to executive and business stakeholders. Utilized external vendor teams, onshore and offshore technical and business resources.

HSBC, New York, NY Jan 2016 – Oct 2017

Senior Program Manager

Reduced HSBC infrastructure expenses by over $5 million by consolidating and re-platforming existing global Solaris and AIX estate. Global applications were migrated to lower cost x86 Linux platform or Solaris and AIX virtual environments.

Work with application stakeholders to migrate or consolidate applications, schedule hardware builds and server decommissions.

Developed streamlined global inventory tracking systems, produced weekly reporting reporting to senior management using Clarity.

Manage 12-15 person technical and business project teams and project managers in Europe, Asia-Pacific and Mexico. Handled external vendor management, communications, Clarity Change Management.

Deutsche Bank, Parsippany, NJ Apr 2013 – Sep 2015

Senior Program Manager

Program manager for $2M Network, VMWare and Infrastructure Applications Global Patch Management Program. Managed project managers as well as onshore and offshore system administrator resources.

Re-engineered Global Patch Management process and increased efficiency by more than 25%. Delivered Global Patch Management Scheduling system to track all Wintel, DB and Unix system patches. Utilized Agile methodology, .Net framework, MS SQL, Telerik toolset for web-based application.

Managed re-staffing of Level 2 and Level 3 service support for global, Wintel, UNIX and Database operations. Developed onboarding process and training for Wintel, Database and UNIX resources.

Developed KPIs and metrics to measure System Administrator quality of service and change and incident management. Produced QlikView dashboards and .Net application for senior management.

Produced all Project Requirement Documents (PRD), Current and Future State Business Process Flows, Business Scenario Analysis Documents, and Business Use Cases. Utilized Excel and Powerpoint extensively for senior management presentations.

The CIT Group, Livingston, NJ Apr 2012 – Apr 2013

Senior Program Manager

Migrated 6000+ users to global Exchange 2010, Enterprise Vault 10.1 and Lync 2010 environments. Built out highly scalable and resilient messaging infrastructure with integrated messaging and archiving security systems. Developed and tested disaster recovery plans. Project budget $2M+. Integrated project with global rollout of Windows 7 and Outlook 2010. Project team of 12. Built out NAS and NetApp SAN Storage infrastructure.

Saved $500K by migrating Citrix 4.0/4.5 server farms to new Citrix 6.5 infrastructure. Established enterprise wide server standards.

Application and VM Refresh. Migrated core CIT applications to upgraded server environments. Scheduled user cutovers and handled all server decommissions.

Wells Fargo, Charlotte, North Carolina Apr 2011 – Jan 2012

Senior Project Manager

Led enterprise-wide data-center consolidation and security refresh. Consolidated more than 6000 Wells Fargo and Wachovia servers into three new regional data centers. Created a disaster recovery and development site. Budget of $3M.

Developed enterprise-wide server Life Cycle Management processes and templates.

Created and tested all manual and automated procedures, backup and recovery configurations, call trees and contact and resources lists for disaster recovery exercises.

Managed all PMO reporting, scope, schedule, cost, and quality management and quality issues utilizing formal PMI-based project processes in Planview; Project Server and SharePoint. Facilitated project team meetings, maintained risk and issue logs. Managed internal change management and project compliance.

NYC Dept. of IT & Telecom, Brooklyn, New York Nov 2007 – Jul 2010

Enterprise Architect / Senior Project Manager

Defined enterprise-wide technology roadmaps, identified business bequirements and validatied ROI decisions.

Migrated legacy messaging environments (20,000 users) to NYC hosted Exchange 2007 utilizing Quest Migration Suite. Integrated Agencies iinto existing Active Directory. Project budget $26 Million. Project team 20.

Planned disaster recovery data center for NYC Hosted Exchange environment. Managed data center move to primary data center.

Created management portal for tracking infrastructure and application SLAs and KPIs.

Managed all PMO risk identification and mitigation, status updates, utilized Clarity for project financials and Remedy for change control, maintained project budgets, resource utilization, SLAs and KPIs.

Reengineered Server Build process flow and increased delivery times by 30%.

Defined and implemented Cisco UC & Fax over IP to internal NYC users with $1M budget and project team of 8.

Migrated Exchange Public Folders and Exchange data from legacy storage to NetApp storage.

Led VMWare rollouts of NYC and NYC Agency application and infrastructure systems (P2V). Implementated Virtual Desktop Infrastructure (VDI).

Microsoft Consulting, New Jersey Jul 2007 – Oct 2007

Senior Project Manager

Led Lotus Notes to Microsoft Exchange Migration across 3 Verizon business units affecting 10000 users.

Maintained Scope, Schedule, Cost, and Change Quality Management

EMC Corporation, Edison, New Jersey Jul 2006 – Feb 2007

Senior Project Manager

Reduced IT operating costs at Pfizer by virtualizing (P2V) 5000 servers from 3 North American Data Centers and consolidated data centers into a single North American data center.

Deloitte Touche Tohmatsu, NYC, NY Nov 1997 – Jun 2006

Enterprise Architect

Architected and deployed Microsoft Exchange and Active Directory into 3 global data centers with 120000 users from the legacy Lotus messaging and Microsoft network environments. Developed disaster recovery failover procedures for all sites. $100M budget. Created global network data centers in Americas, Europe and Asia-Pacific.

Created Global PMO office including all standards, processes and metrics and aligned Deloitte IT strategic technology roadmaps to long-term business goals.

Training:

PMI-based Project Management Training

Zachman Architecture Methodology

Education:

M.A. Computer Science Boston University Boston, MA

B.A. Mathematics Lake Forest College Lake Forest, IL

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