Sales Manager

PHILIP D. GOINS

765-***-**** *******@*****.***

Leader in Management and Customer Service with experience in Multi-Unit Management, Retail Purchasing, Human Resources, P&L, Sales, Branding, Merchandising and Marketing. Bachelor of Science in Bible, Minor Counseling - Johnson University, Knoxville, TN PROFESSIONAL WORK EXPERIENCE

Manager of Retail Operations January 2020 – Present eCampus, Lexington, KY

Developing New division of Retail Operations for eCampus, online retail service.

Analyze and evaluate RFP (Request for Proposals) from Universities for alignment with eCampus qualifications

Direct company on retail operations, focusing on current and future growth opportunities

Formulate all policy and procedures for retail operations, personalizing to each campus location

Prepare and present eCampus offerings to College and University leadership

Evaluate growth potential of current and new product offerings

Developing reporting and planning process factoring in margin, turns and terms. Evaluate growth with new product. Children’s Minister July 2017 – April 2020

Cornerstone Christian Church, Springfield, KY

Directed all Educational and Spiritual Leadership of Cornerstone Christian Church for children 5th Grade to Infant

Expanded youth group from 20 to 50 students.

Developed a more flowing process allowing for less volunteers and better flow of education

Implemented a safety protocol for family check-in Direct Sales Manager January 2019 – January 2020

Springfield Laundry, Springfield Laundry, KY

Managed inventory of all Janitorial items including placing orders with multiple vendors, negotiated increased margins to improve profitability for company

Established marketing plans and initiatives to drive Direct Sales including custom sites for key accounts

Implemented an in-house logo transfer process increasing profit by 180%

Maintained company and key account websites serving as main contact for additional offerings and enhancements Bookstore Manager April 2018 – December 2018

Centre College – Follett Education, Danville, KY

Provided excellent Customer service to community, students, faculty and staff, increasing satisfaction with campus

Managed staff to conduct daily operational duties to fulfill orders, check in product, merchandise store product, provide assistance to customers, and open and closing of store

Analyzed store financials and made determinations regarding how to positively impact future sales/expense opportunities

Increased sales 30% in 8 months

Inside Sales Team July 2017 – April 2018

Gordon Food Service, Shepherdsville, KY

Managed customer orders (both stock and non-stock) manually, or via EDI, 3rd party ordering systems, or fax and complete timely callbacks/e-mails to discuss edits and confirm complete orders

Arranged exception deliveries in collaboration with the Transportation department, UPS and/or other delivery services

Engaged in Customer credits to account due to mis-shipments, out of stock items, damages or ordering errors

Communicated effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics Assistant Manager – Sales and Service May 2016 – July 2017 Gordon Food Service, Kokomo, IN (Transfer to Kentucky Location)

Developed a sales and customer service culture within the store by driving sales programs and providing coaching and training of staff to support and promote the “turning service into sales” philosophy to achieve sales and service metrics

Accountable for sales growth in the commercial, retail, and fundraising segments by acquiring new customers, cultivating current customer sales, performing weekly outside sales calls, and facilitating a strong sales culture inside the store

Analyzed the store and customer trends for key performance indicators, and developed and implemented tactics to generate measurable sales increases to ensure the store achieved annual sales plan

Assisted with budget management, variance and analyses along with productivity improvements across the store Insurance Agent/Producer June 2015 – January 2017

Norris Insurance Agency, Amboy, IN

Licensed agent to sell Property, Casualty and Life insurance

Served on a Five member Marketing Team to serve the needs of our 14 locations

Established Marketing initiatives via Facebook and Company website to increase awareness of insurance offerings

Managed clients portfolio of Insurance to maximize coverage and cost Vice President Marketing and Retail Operations January 2013 – March 2015 Tree of Life Bookstores, Marion, IN (Promoted)

Directed the marketing team and its initiatives, providing leadership of key areas of focus to increase sales and awareness

Directed New Store Openings, including interviewing/hiring staff, evaluation of store stock and transition

Managed all New and reorder Merchandise Purchasing and Budgets, including P&L for all Store Locations

Established Policy and procedures for Company Standards Manual, Supervised 100+ Employees Director of People and Product/District Manager August 2010 – January 2013 Tree of Life Bookstores, Marion, IN (Promoted)

Provided District Leadership for all 20 Tree of Life Bookstore/Cafe locations, giving directive in all store operations

Managed all New Merchandise Purchasing and Budgets, including P&L for all Store Locations

Developed budget allocation for New and Replenishment product, Implemented Merchandising standards Company wide

Performed all initial HR operations including: interviewing, hiring, new hire paperwork, advised on all company benefits, and provided all initial employee training

District Manager/Anderson University Bookstore Manager March 2007 – August 2010 Tree of Life Bookstores, Marion, IN (Promoted)

Lead operations for 9 Store locations and 3 Café operations and Conducted the Opening for 7 New Store Locations

Participated in purchasing for All store locations adhering to open to buy and store stock levels

Responsible for Store Budgets and P&L, keeping stores abreast of areas for improvement and achievement

Preformed store visits for Company Compliance and University standards Anderson University Bookstore Manager July 2003 - March 2007 Tree of Life Bookstores, Marion, IN

Reported Annual store sales between $1.25 and $1.5 Million

Increased store sales by 40% in my first year, with an average of 25% increase each year

Provided store Support and training to all New University store acquisitions

Developed Retail Store operations manual for Corporate Office

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