Engineer Manager

Mark Wickersham

Richardson, TX ***** • 214-***-**** • ****.*.**********@*****.*** • LinkedIn.com/in/mwickersham/

Systems/Data Engineer

Accomplished and solutions-oriented professional with extensive experience in cloud computing, wireless telecom, data analysis, and deployment in a fast-paced environment. Proven expertise in managing projects from inception to completion, while complying with budget and time constraints. Skilled troubleshooter continually focused on detecting, isolating, and resolving technical issues. Capability to design, implement, and maintain computer systems for collecting, processing, storing, and presenting data. Demonstrated ability to configure, manage, and maintain multiple systems in accordance with organizational requirements. Excellent communicator, expert in building and strengthening long-term relationships across functions to drive cohesive, strategic operations.

Areas of Expertise

•Project Management/Coordination

•Network Cloud & Infrastructure Planning

•Strategic Planning & Implementation

•Problem Identification & Resolution

•Network Configuration/Administration

•Agile & Scrum Methodologies

•Continuous Process Improvement

•IT Supply Channels Development

•Quality Assurance & Control

•Cost Reduction & Avoidance

•Lean Six Sigma Black Belt

•Stakeholders Engagement

•Regulatory Compliance

•Relationship Management

•Team Training & Leadership

Career Experience

AT&T Richardson, TX

Professional-Network Design Engineer/Network Cloud & Infrastructure 2015 to Present

Lead the development and delivery of tier-one support of an inventory system cataloging equipment of advanced inventory cloud for AT&T. Utilize Agile and Scrum methodologies in the development of MicroServices.

Saved more than $3M by automating processes though Robotic Process Automation and MicroServices.

Developed and deployed automated processes and reporting system within/outside of department by using Python and Automation Anywhere.

Professional-Technical Process/Quality-Wireless 2014 to 2015

Created and implemented new methods of data verification and research to support a ticketing system for reported issues, while ensuring accuracy in a site database of record.

Reduced the shortest ticket wait time by providing best solution for time utilization.

Minimized the errors in quality report within first six months of function by implementing best practices.

Sr. Process & Quality Manager-Wireless 2011 to 2014

Played an active role as first point of contact for data/process management in respective market, both as a project owner/leader in overseeing key national operations excellence (OE) initiatives.

Expanded the North Texas market from bottom to top of national quality rankings in less than a year.

Ericsson Richardson, TX

Project Manager (Contract) 2010 to 2011

Integrated RNC radio controllers into UMTS core networks by managing the core support as well as oversaw the re-deployment of 2G-radio equipment.

Huawei Technologies Co., Ltd. Richardson, TX

TQC Prime (Contract) 2009 to 2010

Executed Six Sigma methodologies to identify new areas of improvement. Delivered training for tools and quality methods to supply chain and project management teams that increased performance.

Evaluated the engineering service providers within a procurement environment by establishing and executing quality measurement processes.

Developed and implemented vendor improvement plans/strategies to resolve queries of vendor by the PMO.

Independent Quality Consultant 2008 to 2009

Provided expert consultation in Photolithography and Intelligent Traffic Systems industries though development and implementation of quality processes and business plans.

Assisted in two projects that employed by an Intelligent Traffic Systems company.

Nokia Siemens Networks Irving, TX

Sourcing Manager / Quality Manager 2003 to 2008

Created new supply channels for IT, consulting, training services, temporary labor, and telecom test equipment. Ensured quality standards at a technical call center staffed though a sub-contractor, subcontractor met contractual performance requirements and that Nokia Siemens Networks acted in accordance to Sarbanes Oxley in relationships with subcontractor and customer.

Minimized 10% corporate cost by utilizing economies of scale, negotiating with vendors, and creating synergies amongst different stakeholders.

Enhanced customer satisfaction through Six Sigma methodologies to decrease service time by one third.

Saved costs by streamlining delivery service processes as well as efficiently managed delivery services projects remotely.

Additional Experience

Sr. Engineer – Cingular Wireless, King of Prussia, PA (2001 to 2003)

Lead Engineer / Sr. Verification Engineer / Sr. Database Engineer – Nortel Networks, Richardson TX (1993 to 2001)

Education & Credentials

Master of Business Administration (MBA), Major in Finance – Keller Graduate School of Management, Irving, TX

Bachelor's Degree Electrical Engineering, Major in Digital Systems – Texas A&M University, College Station, TX

Professional Certifications:

Project Management Professional – Project Management Institute (PMP-PMI)

Lean Six Sigma Black Belt – The Six Sigma Way, Dallas TX

Professional Development:

Agile Development Learning Badge – AT&T University, Richardson, TX

Data Scientist Advanced Learning Badge – AT&T University, Richardson, TX

Hadoop, MapReduce, Python, R & Machine Learning

Software Defined Networks Intermediate Learning Badge – AT&T University, Richardson, TX

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