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Service Representative Customer

Dubai, Emirate of Dubai, United Arab Emirates
August 01, 2020

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Name: Janice Dela Cruz Velasquez

Contact #: 058-***-****

UAE Driving License #: 3917471

Nationality: Filipino



Certified International Supply Chain Professional (CSCP)

(more than 7 years of experienced exposed in Supply Chain Operations)


Handles Import, Export – Sea, Land and Air

Extensive knowledge using SAP, ERP, WMS, Microsoft Office

Well Experience using government sites as well as coordination’s:

oDubai Trade Customs Portal (E Mirsal II)

oAjman Customs Portal (E Declarations)

oDubai Municipality (FIRS)

oAjman Municipality Website (same with FIRS)

Essential Skills

Results Oriented

Detailed Oriented

Ability to Multi-task


Ability to Prioritize

Problem Solver


Good Communicator


Team Player

Top Accounts Handled

Work Experience

Position: Supply Chain Operations /Logistics Specialist (Clearance & Warehousing)

August 1, 2018 – Present Al-Futtaim Logistics Jebel Ali Free Zone, North Dubai, United Arab Emirates


Outbound/Export Documentation Tasks

Receive order thru mail (maximum of 9 orders)

Coordinate and confirm with NEC team for the requirements of each order (if required SASO, COO, COC, fumigate pallets, mode of shipment)

Update on Outbound tracker

Create an order and generate Delivery Note

Provide draft AFL Invoice for SASO Inspection and coordinate with BV team to schedule for Inspection

Coordinate with WH team for the dimension of pallets if fumigate pallets is required

Update the Workplan for all order need to pick

Warehouse Team will return the Picking List and send the complete detail (Serial # of each items & what items is made from)

Provide Shipping Documents (Delivery Advice, Invoice, Packing List, Transfer of Ownership & Collection Note); some picking list was consolidated depends on the requirements of the customers

Request to Freight team for COO and Legalization of documents

Send the softcopies of shipping documents with AFL stamp to NEC team including their customers

Customers instruct the procedure on how to dispatch the items

Received Lot/s order from SKF team (Pakistan – Sea, Bahrain, Kuwait, Oman, Abu Dhabi, Dubai)

Update the Outbound tracker, release the Lot/s and

Send mail with WH team for the items which need to pick and update the Workplan

WH team will reply if done for picking they will provide summary count of total P or C series used for packaging materials

Update the Outbound tracker, Packaging material file and confirm to SKF team that items are done for pick and pack

SKF team will send Letter of Instruction – LOI, SKF Invoice & Picking Slip

Provide shipping documents (Delivery Advice, AFL Invoice, Packing List, HS Code Summary, Transfer of Ownership)

Generate Invoice thru system by inputing OBD # then convert into 12 digits each Article #, check the total pcs if its match with total pcs released under this Lot/s, compute the total GW which should be match with LOI, VLOOKUP all country of origin

Convert each SKF Invoice to PDF file, summarize but getting only the item description, total pieces, unit price & total price (maximum SKF Invoice received was 15 Invoices)

Consolidate all SKF Invoice pdf file check should be match with over all quantity, convert the unit amount into EURO if the SKF invoice is USD currency and VLOOKUP the Invoice generated by system and SKF Invoice pdf file

Copy paste the Article #, Description of the items, Total Pcs, Unit Price, Total price, each weight, Country of Origin & HS Code to AFL Invoice and Packing List make sure all details are accurate and match to the given LOI

For creating HS Code summary copy paste to HS Code summary file the HS Code, item description, weight and total of each amount of the item and click “Generate Summary HS Code”

Delivery Advice fill up make sure the date, Invoice #, Total pcs of Cartons/Pallets, GW, Cbm, item description are matched with AFL Invoice, Packing List and LOI. Capturing BOE # thru system (which different procedure on how to get all BOE # by designated Lot/s)

Send the shipping documents to Freight team for COO

Inbound Tasks

Coordinate with WH team the schedule of delivery of container

Confirm to Freight team and GT Planners the availability of delivery of Container to WH

Create IBD # or Binning # so that the WH team can proceed to Bin the items

Coordinate again to GT Planners to pull out the Container since offloading was done

Once WH team are done for Binning they will send the total summary of P series and if there’s Packaging materials included

Send mail to SKF Team the updated count of Packaging materials

Update the Inbound tracker, Inventory File, Billing, Packaging Materials

Planning for Dispatch the Items & Updating the File (for KPI & Billing)

Update the Loading plan, list down all the name of the customers which ready to collect the items

Coordinate with NEC Team/Customers that items are ready for collection and wait for their instructions

Coordinate with Customers assigned forwarder for collection of the items

Booked thru DHL for collection of the items and documents

Coordinate with GT Planners to collect the items and deliver to given address by NEC team

Update the Outbound tracker for all items was dispatch

Update the Inventory file and Scan the Collection Note

Follow the LOI for dispatching the items might thru courier (TNT booking), AFL if its Sea shipments (send the shipping documents, LOI, SKF Invoie & Packing slip to Freight team) or Customers pick up (send to SKF team the shipping documents)

List down the HU to loading plan together with Customers name & Lot #

Update the Outbound / Inbound Tracker

Update Billing, Inventory file, Packaging Materials & Monthly KPI

Position: Logistics Executive and Coordinator / Documentation Officer /Customer Services Representative

December 17, 2012 – July 31, 2018 Global Shipping and Logistics LLC (Al Shirawi Group of Companies) DIP Jebel Ali Dubai United Arab Emirates


Clearing shipments (Import/Export/Sea/Air/Land shipments) thru Customs (E-Mirsal II) in Dubai Trade system. Coordinate with Dubai if theirs is an issue with the shipments.

Clearing Import shipments thru Ajman Customs E-Declaration (same with Dubai Customs clearance)

Well experienced in ERP (Enterprise Resource Planning) System

In charge for applying the details of food items in Dubai Municipality (FIRS - Food Import and Export Service).

In charge also for applying the details of food items in Ajman Municipality (same as Dubai Municipality FIRS).

Documentation Task - received documents from different suppliers and check carefully the details of it. Check the ETA of each Shipments, constantly coordinate with the Consignee if there’s mistake, incomplete or error on their documents. Distribute the Bill of Lading original copy to the drivers to get the Delivery Order. Distribute to in charge if the documents need for FIRS and Duty Exemption. Request cheque for the shipment which has multiple containers.

Customer Service Representative (Warehouse)

Inbound Tasks

Communicate to the customer if there will be upcoming items to be stored in the Warehouse. Input the complete details (Item Code, Packing Size, Complete quantity of each items by boxes or pieces) of the items in each upcoming container/s to Warehouse in Manhattan System under Oracle System (ERP) this is what you called Receipt Confirmation Report.

Send this report to the customer for their copy and reference as well

Outbound Task

Communicate to the customer if there will be order or pull out for their items within a day or on their desired schedule. Check the stocks of their items. Make outbound order, through Manhattan system. Once the customer confirms the order make the schedule for delivery

Certificates/Seminars Attended

Yellow Belt Sigma Certified

English Communications Skills – American English School Training Philippines

Red Cross License Certified – Exclusively only for Al Futtaim

Fashion Stylist – School of Fashion and Arts School


1998 – 2001 AMA COMPUTER UNIVERSITY – Makati City, Philippines

Bachelor of Science in Computer Science

Character Reference

To be furnished upon request

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