Sales Customer Service

DREW GOLDSTEIN

****-* *** ****** ***, Oceanside CA 92057 · 760-***-**** · **********@*****.***

SUMMARY

Talented business development professional with career experience in consultative business to business sales for internet based digital products and services. I thrive in a positive work environment where every action must make an impact and add real benefits and overall value to the client. I enjoy making a difference and building new business relationships in the sales process.

MAJOR STRENGTHS

B2B Business development Integrity Strong work ethic Sales Force Client satisfaction Interpersonal communication Account management Innovative Passionate and persistent Lean culture experience Team player Office 365 proficient PROFESSIONAL EXPERIENCE

Digital Ink, 05/2018 to Current

Vice President Ad Sales – BOSS Magazine, Carlsbad, CA

Source B2B company leads

Call, email, and use LinkedIn Inmail to reach and Schedule pre-interview calls and sales presentations with C-Suite executives, presidents, vice presidents and directors of well established hospitals, innovative medical device companies, biotech, and pharma organizations doing $50M to 12B in annual revenue.

Consult and Sell our vision, editorial model and marketing campaign via phone conferences and screen sharing

Sell Ad space in the magazine to U.S. and Canadian vendors of the feature company.

Consult and Sell Web Site Development, Creative, and SEO services to corporations. Vantage LED, 01/2018 to 03/2018

Regional Sales Manager, Ontario, CA

B2B Sales – indoor and outdoor LED Digital Displays and creative development packages to sign companies that sell to hospitals and medical facilities.

Phone prospecting to sign companies in the western United States to acquire new dealers

Over 2.5 million in quotes written

Face to face meetings and presentations

Managed existing clients in my regional territory to upsell to higher resolution products

Trade shows

Federal Heath, 10/2014 to 01/2018

National Account Executive Digital Signage Division, San Diego, CA

Business development – spearheaded digital signage sales opportunity with Falken Tires – I met at their corporate headquarters and presented our solution. I was awarded the opportunity to bid on a national program for digital signage.

Prospected leads, scheduled face-to-face presentation with the largest retailer of fabrics in the United states (JOANN Fabrics and Crafts) at their Ohio headquarters. I was awarded the opportunity for our company to bid on a Multi- million dollar RFP

Sourced opportunity and scheduled a video conference to consult and present a solution for digital signage with Canada’s largest operator of restaurants (over 1,200 locations). I was awarded the invitation for our company to bid on a Multi-Million dollar RFP.

Business development with Xanterra, the largest national and state park concessioner in the United States, resulting in a face-to-face presentation at their headquarters in Colorado and a business relationship for custom signage at some of their locations.

Gave presentations to educate corporate executive client teams about digital signage and its benefits.

Consulted with clients which included travel to Wisconsin to present and educate top executive team on digital signage

First salesperson to introduce continuous improvement via team selling a multi-product line opportunity for digital signage, traditional signage, and interior printed graphics as a bundled solution.

Developed new digital signage infrastructure by sourcing strategic software partners for all of digital signage. This resulted in a substantial increase in sales in verticals we had not penetrated before.

Trained new account executives

Trained customers on use of our cloud based content management software for their digital signage. Golden Mobile Solutions, 2013 to 2014

Owner / Independent Sales Consultant, San Diego, CA

Consulting for the small business owner leading to the sales of mobile apps, responsive website development, social and pay per click internet advertising and email campaigns to help them increase customer engagement and sales.

Strategic partnership with Parallel 6 for mobile app, creative development, social and pay per click online advertising Jay Robb Enterprises Inc., 1/2001 – 10/2012

Director of Sales –Retail, e-Commerce and internet B2B Sales 2/2008 – 10/2012

Responsible for new B to B wholesale account acquisition and account maintenance including pro surfer Laird Hamilton (lairdhamilton.com) and American professional volleyball player Gabrielle Reece, as well as one of the largest online retailers of nutritional supplements (Bodybuilding.com).

Developed and managed B to B and B to C customer service department including Implementation of Zen Desk cloud software for customer service ticketing

o Trained customer service agents on Zen Desk software and procedures. Results: over 150 satisfied customer ratings with positive comments in the first 4 months of use including an overall 100% customer satisfaction rating maintained over a record 30 day period.

Managed and trained a team of 4 sales/customer service reps.

Developed training materials, procedures, sales scripts and email templates for each department I managed.

Responsible for leading third party developer teams to design, test and launch new customer friendly website, auto- ship system, and shopping cart integration with Mas200,

Recognized for achieving excellence and first in management to ever be awarded employee of the month.

Managed business to business relationships with key internet wholesale accounts to upsell new product skus December 2009 to July 2010 launched Online content / JayClub VIP membership which included video content library of personal training videos, motivational videos and recipes for members Additional positions held at Jay Robb Enterprises Inc. 1/2001-2/2008

National Director of Sales Web and Retail Phone Departments EDUCATION

Bachelor of Science, Psychology

San Diego State University

Honors: Psi Chi National Honor Society

TRAINING AND ACHIEVEMENTS

Jack Daly Smart Selling Workshop

Sales Coach Sales Training by the Whetstone Group

Federal Heath Lean University Level 1 (Continuous improvement)

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