Sales Customer Service
Resume:
• Profile
Marketing/management foreign languages degree with honors in 2017 (France)
Multilingual: 4 languages
Professional experience in different countries
Years of experience in management, organization, problem-solving and communication Legally authorized to work in the US
• Experience
Sales Expert, papernest; Barcelona, SPAIN — June 2019-September 2019 Greeting customers. Managing a large amount of phone calls. Responding to questions. Selling energy contracts providing outstanding customer service. Achieving company established goals. Cross-selling. Use of Salesforce and other CRM softwares. Accomplished a transformation rate of 80 to 100% daily. VIP Hostess, DK’ hôtesse; Dunkirk, FRANCE — March 2016-March 2017 & February 2019-May 2019
Greeting customers/guests. Making sure the event the company was hosting was going on well. Interacting with very important customers/guests in different languages (French, English, Spanish and Dutch). Assisting in marketing. Promoting the company. Au Pair, Cultural Care Au Pair; Los Angeles, CA, USA — October 2017-January 2019 Providing an all-time high-quality care and assistance to a toddler. Performing various responsibilities. Managing a perfect coordination between the toddler’s and the parents’ schedules. Resolving any problematic issues. Communicating with the parents to ensure their needs were being met. Human Resources Assistant (Internship), Grupo Peninsular de Hoteles; Cancun, MEXICO — March 2017-June 2017
Supporting HR related inquiries or requests. Maintaining records of employees. Assisting the recruitment process. Scheduling meetings, interviews and HR events. Resolving payroll errors. Ensuring the well- being of the employees.
Dutch Teacher, Mairie de Grande-Synthe; Grande-Synthe, FRANCE — September 2016-March 2017
Preparing, planning and delivering the most efficient Dutch lessons for children aged between 3 to 8 years old. Being creative and bringing new teaching materials for every new lesson. Keeping the pupils entertained, focused and positive.
Jewelry Client Advisor, Histoire d’Or; Dunkirk, FRANCE — September 2015-September 2016 Selling fashion jewelry as well as fine jewelry providing outstanding customer service. Getting more loyal customers everyday. Offering advice. Helping hesitant customers to make a decision. Executing sales goals. After two months in the company, my sales rates were among the top 10 of the region and the store was ranked #1 of the region during Christmas period and for 8 months after.
• Education
University of the Littoral, Dunkirk, FRANCE — Bachelor’s degree, 2014-2017 Foreign languages degree, management and marketing-oriented. Introduction to law, economics and speech.
Cabaretophelie2805@
gmail.com
Date of birth :
05/28/1996
5700 Etiwanda Ave
Unit 128
Tarzana, CA
91356
Skills
Communication
Creativity
Customer Service
Decision Making
Management
Organization
Problem-solving
Teamwork
Computer skills
Languages
English
French
Spanish
Dutch
OPHELIE
MASKANIAN
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