Name and Surname: Tercia Da Silva

Nationality: South African

Address: **** ****** ******; Queenswood, Pretoria

Cell: +27-612****** / +27-824******

adez1m@r.postjobfree.com

SUMMARY

I am a well-presented, articulate and smart individual, very keen to start a career in the any sector. I am looking for a suitable position with a busy Hotel/ Company which prides itself on its excellent but relaxed approach to the clientele. I have comprehensive understanding of what is takes to provide an outstanding Customer service, and am sure to be a valuable resource to any company that I work for. Right now I am seeking a challenging and rewarding position where I will not only be able to contribute to the improved efficiency and profitability of a company but will also be able upgrade her skills and experience as well.

EDUCATION/COURSE

Pearson Institute of Higher Education- Currently studying Higher Certificate in Business Management (June 2019-June 2020)

Customer Service course - The Highfield (RQF) - U.K. (February 2019- May 2019)

National Senior Certificate – GCSC (January 2018-December 2018)

Hoerskool Hendrik Verwoed – High School - South Africa(January 2018-December 2018)

SKILLS

Communication: I am good with people. I’m easy going and people tend to relax around me.

Customer Service: I am able to determine what it is a customer wants. I believe I am well prepared at handling a customer in distress and descale a situation.

Multi-lingual (Portuguese, Spanish, English and Afrikaans): Due to my background I am able to learn languages very quickly and I am able to communicate with foreign consumers.

SOFTWARE EXPERIENCE

Microsoft Office 2013,

WORK EXPERIENCE

Pick and pay - Hillcrest Boulevard-(Pretoria-2017)

Responsibilities/Duties:

Provided a friendly and welcoming customer Service. Able to accurately determine a customer’s needs.

Meeting high standards of display and visual merchandising.

Giving information about the features, quality and availability of products.

Helping Customers with queries/complaints,

Operating tills accurately and efficiently

Angolan embassy-(Pretoria-2018)

Responsibilities/Duties:

Answering calls at the reception

Filing admin work

Provided a friendly and welcoming to clients