Name and Surname: Tercia Da Silva
Nationality: South African
Address: **** ****** ******; Queenswood, Pretoria
I am a well-presented, articulate and smart individual, very keen to start a career in the any sector. I am looking for a suitable position with a busy Hotel/ Company which prides itself on its excellent but relaxed approach to the clientele. I have comprehensive understanding of what is takes to provide an outstanding Customer service, and am sure to be a valuable resource to any company that I work for. Right now I am seeking a challenging and rewarding position where I will not only be able to contribute to the improved efficiency and profitability of a company but will also be able upgrade her skills and experience as well.
Pearson Institute of Higher Education- Currently studying Higher Certificate in Business Management (June 2019-June 2020)
Customer Service course - The Highfield (RQF) - U.K. (February 2019- May 2019)
National Senior Certificate – GCSC (January 2018-December 2018)
Hoerskool Hendrik Verwoed – High School - South Africa(January 2018-December 2018)
Communication: I am good with people. I’m easy going and people tend to relax around me.
Customer Service: I am able to determine what it is a customer wants. I believe I am well prepared at handling a customer in distress and descale a situation.
Multi-lingual (Portuguese, Spanish, English and Afrikaans): Due to my background I am able to learn languages very quickly and I am able to communicate with foreign consumers.
Microsoft Office 2013,
Pick and pay - Hillcrest Boulevard-(Pretoria-2017)
Provided a friendly and welcoming customer Service. Able to accurately determine a customer’s needs.
Meeting high standards of display and visual merchandising.
Giving information about the features, quality and availability of products.
Helping Customers with queries/complaints,
Operating tills accurately and efficiently
Answering calls at the reception
Filing admin work
Provided a friendly and welcoming to clients