Pharmacy Customer Service

WILLIAM PRESLEY

**** **** ****** · Petersburg, VA 23805 · 804-***-****

Email – ************@*****.***

An accomplished senior pharmacy operations executive with a recognized track record of positive results in improving operational efficiencies, planning and achieving strategic growth, and improving profits.

An experienced career in pharmacy operations management with proven ability to drive continuous improvement in healthcare operations environments.

Collaborative and consultative management style.

Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in the pharmacy.

Expertise Offer In:

Patient Safety • Pharmacy Professional Practice • Regulatory Requirements • Quality Assurance Customer Service • Personnel Management • Inventory Management • Financial Profitability

Loss Prevention • Workflow Management

EXPERIENCE

July 2019 to Present Williamsburg Drug Company Williamsburg, VA

Staff Pharmacist

Reviewed prescriptions issued by Physician, or other authorized prescriber to assure accuracy and determine formulas and ingredients needed

Directed pharmacy workers engaged in packaging, and labeling pharmaceuticals.

Answered questions and provided information to pharmacy customers on drug interactions, side effects, dosage, and storage of pharmaceuticals, if counseling offer is accepted.

Filled new prescriptions and refills of medications using various forms of compliance packaging Entered data such as patient name, prescribed medication, and cost, to maintain pharmacy files, charge system, and inventory.

Entered data such as patient name, prescribed medication, and cost, to maintain pharmacy files, charge system, and inventory.

May 2005 to June 2019 WALMART Richmond, VA

Pharmacy Manager

Provide comprehensive patient care to customers by processing prescription. Provide leadership and direction for pharmacy services, directly responsible for pharmacy operations, medication access and affordability services, and strategies for business growth and service development.

Participated in the recruitment, interviewing and hiring of professional and technical staff. Coordinated staff orientation, training and competency assessment.

Worked with staff on an ongoing basis to improve performance, guiding and coaching staff in solving problems which arise in a day-to-day routine. Motivate, inspire and develop staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps.

Monitored the progress of assignments and performance of daily responsibilities for all assigned personnel, coaching and disciplining staff as necessary.

Oversaw the implementation of and participated in community outreach programs

Provide direction and leadership to up to 11 pharmacy associates pharmacists, pharmacy technicians, and sales employees. Drove sales and profit in the Pharmacy and OTC area.

Administered immunizations, and provided counseling customers to regarding health care needs.

Modelled, enforced, and provided direction and guidance to personnel on proper customer service.

Ensured compliance with Company and legal policies, procedures, and regulations overseeing safety, operational, and quality assurance while providing direction and guidance.

Provides supervision and development opportunities for Associates

Ensured confidentiality of information, documentation, required by Company policies, and local, State, and Federal guidelines.

Instructed pharmacy personnel on matters pertaining to pharmacy and maintained correct pharmacist to technician and pharmacist to intern ratios per state/federal law.

Actively contributed to a ‘team’ culture that promotes caring, energy, enthusiasm and pride.

WILLIAM PRESLEY

1841 Arch Street · Petersburg, VA 23805 · 804-***-****

Email – ************@*****.***

Staff Pharmacist (June 2014 to February 2018)

Reviewed prescriptions issued by Physician, or other authorized prescriber to assure accuracy and determine formulas and ingredients needed

Directed pharmacy workers engaged in packaging, and labeling pharmaceuticals.

Answered questions and provided information to pharmacy customers on drug interactions, side effects, dosage, and storage of pharmaceuticals, if counseling offer is accepted.

Actively engaged patients and clients with respect to customer service programs offered by the pharmacy.

Maintained established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.

Entered data such as patient name, prescribed medication, and cost, to maintain pharmacy files, charge system, and inventory.

Maintained awareness of third party Rx systems and resolves third party rejection problems promptly, and resubmits rejected claims for payment on a timely basis.

Maintained awareness of loss prevention controls and procedures to identify and minimize profit loss.

Developed and maintained a good working relationship with physicians and other health care professionals in order to better assist the customer.

Pharmacy Manager (April 2006 to June 2014)

Provides comprehensive patient care to customers by processing prescriptions. Directing Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, accountable for the management, oversight and operation of all aspects within the pharmacy.

Provided exceptional customer service to all patients and members of the staff.

Filled new prescriptions and refills of medications using various forms of compliance packaging.

Managed medication ordering and maintenance of appropriate inventory controls within the pharmacy.

Identified service gaps and implement mitigation strategies to improve service.

Developed and maintained key performance indicators to drive decision making and ensure service excellence. Routinely monitored key performance indicators, identify opportunities for improvement.

Identified critical business opportunities and meaningful solutions to drive growth and improve performance in the pharmacy and the OTC department.

Utilized knowledge of competition and trends in healthcare and to stay current and identify strategically aligned business opportunities that best serve the customer.

Administering immunizations; counseling customers regarding health care needs.

Promoted from the role of Staff Pharmacist in 2006.

EDUCATION

Virginia Commonwealth University Richmond, VA

Doctor of Pharmacy May 2005

Bachelor of Science, Major in Chemistry May 2001

Certifications:

American Pharmacist Immunization Certification

American Heart Association CPR

Diabetes Therapy Management Certification

Medication Therapy Management Certification

Contact this candidate