QA

MONIKA TANWAR

** ***********, ******, ** *****

E-mail: ********@*****.***

Cell: 321-***-****, Landline: 407-***-****

PROFESSIONAL SUMMARY

●Detail-oriented software tester with a master’s degree in information technology with the ability to work in a team-oriented environment and learn new technologies. Seeking to utilize 8 years of software testing to apply ample knowledge of testing tools in tracking software defects and inconsistencies. Coming with broad knowledge at identifying issues with product design through subjective assessment and familiarity with recent web and mobile technology, and good teamwork, multi-tasking, interpersonal, and a detective mindset.

●Strong understanding of QA processes, Client-Server communication, and software development life cycle (SDLC)

●Experience in creating test Plan, test Scenarios, test Cases, traceability matrix, test data, defect tracking and reporting

●Experience in smartphone applications testing (iOS, Android) and web application testing

●Working knowledge of Testing tools such as JIRA, Quality Center, TestRails, Postman, Zephyr, Bugzilla, Microsoft Azure DevOps, and qTest

●Basic understanding of TCP/IP fundamentals, HTML, MySQL, and Charles Web Debugging Proxy

●Well versed in Functional, Integration, Regression, User acceptance testing, and web services testing using Postman

●Good understanding of Quality management system, Standard operating procedures (SOP’s), Technical documentation and processes

●Knowledge of SharePoint, Exchange, File servers, UNIX, SAP R/3, Migrations, User account’s access, and security

●Excellent organization, analytical, problem-solving skills with attention to details, and accuracy

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PROFESSIONAL EXPERIENCE

Yum Brands Inc. / Taco Bell

BA/QA Analyst

February 2020 – May 2020

Responsible for creating Test plans, Traceability matrix for requirements coverage, and Test scenarios from FRS (functional requirement specification)

Gathering requirements for new POS (Point of Sales) from the business, Operations, Product Owners, and IT team

Creating user stories, epics, and necessary workflows and diagrams in Jira

Involved in API, functional, and regression tests for existing projects

Involved in manual and automated test execution and document if functionality works as expected

Involved in POS QA Testing, setting of QA Test environment with simulated POS test environment, testing and validating POS transaction in accordance with requirements

Tested the sections of POS transactions like Sale, Kiosk, Mobile ordering, Pre-order, Web in store, Void, Post Void, Suspend and Resume using different tender types Credit card, Debit card, POSA card, Cash, and Gift card

End-to-end testing for existing applications and planning for new POS

Hands-on experience using defect logging tools such as JIRA and Confluence for Bug Tracking and Defect Logging. Used JIRA for logging the defects to keep track of all test plans and test cases

Experience in documentation using SharePoint and confluence

Using agile development process for delivery and contributing to scrum meeting

Kia Motors America

Senior Quality Assurance / Validation Analyst January 2019 – Jan 2020

● Involved in requirement analysis, test planning, test case creation and prioritization, test data, and test execution review for Connected Cars

● End-to-end testing of Kia Owners Portal (web application), Kia Access Portal (mobile), and testing telematics solutions including Web portal (Browsers), mobile application (App), and in-vehicle interface (Head unit)

● Working closely with the developers, QA, validation and telematics team for API testing, Client-Server Testing, and UAT testing for all telematics portals (Mobile apps, web portals, and call center), resolving potential data/UAT defects, analyzing and documenting them

● The main point of contact for end-to-end testing to verify that test plans and cases cover all test requirements and edge test cases

● Preparing test plans, scenarios, and test cases in PROD & STG and reviewing the execution and results for accuracy and exhaustiveness

● Mobile App testing on iOS and Android in STG and Prod environment. Testing native mobile applications

● Issue tracking, analyzing test failures, test documentation, resolving user problems and application performance issues on JIRA dashboard as per priority, and configuration/change management

● Functional, User Acceptance testing, Regression, System, and Integration testing to make sure the system works as per the specification and all bug fixes are re-tested and analyzed for future reference

Using Microsoft Azure DevOps for test management and Git

Preparing Weekly and Monthly Status dashboards for project test status updates

Used JIRA as the Defect Tracking tool and updated the defect logs

● Testing web and applications using Charles proxy to analyze and debug web traffic logs with HTTP and SSL

Coordinating and working closely with the offshore teams

Recon Distribution Group

QA Analyst Dec 2015 – March 2018

●Analyzing business requirements and writing test plans and cases in TestRail from the functional requirement specification document

●Testing Client-Server applications in frontend, backend, and insights of the platform end to end to make sure it adheres to functional and technical specifications as per clients’ needs

●Experience testing web UI. Used Postman API to get convenient, visual display of query results.

●Interacted with Developers and Business Analysts regarding requirements, test case design, and defects

●Evaluated existing quality assurance methods and implemented cost-effective upgrades.

●Cross-browser testing to make sure the functionality and UI of applications are working on different browsers

●Performed System, Regression, Integration, End-to-End testing, Positive and Negative Testing

●UAT in the final phase of the software development process to check the delivery is as per the requirements

●Utilized JIRA for defect management

●Efficiently managing test cases, traceability matrix, creating, and executing test cases in TestRail, and creating defect reports

●Executed the SQL queries to fetch data from the databases and performing database validation with Frontend, Backend, and data stored in Insights for business partners and Vendors.

●RCA reports (Root Cause Analysis) for defects, code analysis, and creation of defect-related metrics on the Weekly basis

●Worked with the developers to resolve and identify priority on technical issues

●Managed the onsite and offshore team of people

●Monitored test progress throughout the project release cycle, providing test results and detailed status reports

●Training the incoming QA Analysts and QA Team Coordinators

Cognizant Technology Solutions

Quality Assurance Analyst Oct 2015 – Dec 2015

(Project: New York Life Insurance System Testing)

●Involved in the User interface (UI) and Portable Document Format (PDF) testing before it goes live to Insurance agents and ultimately to the customers

●derive test scenarios from user stories and use cases

●Responsible for Test plan creation, test cases, test execution, and prioritizing test cases considering business priorities and risks

●Comprehensive testing of the ledger, quotes, and the Insurance policy verbiage before it reaches to the agent

●Provided quality updates and test case status to the management

●Tested the functionality of the application, validated data at the backend on SQL server, documented errors and analyzed the same for resolution

●Involved in defect logging, investigation, reporting, management, and defect triage using Quality Center

●Troubleshoot and fix production issues

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Volunteer for Social Cause Aug 2012 - Sept 2015

Volunteered in Second Harvest Food Bank of Orange County, Soup Kitchen, Mariners Church, and Turtle Rock Elementary School

Amgen Oct 2008 - Nov 2009

Quality Analyst

(Project: Electronic Trial Operations Testing)

●Created high-level test scenarios and test cases from functional specification documents, test execution, defect triage, and reporting

●Involved in the Requirement analysis with product team and engineering team and Test Case design in Quality Center.

●Created the Requirement Traceability Matrix (RTM) and evaluated Test Coverage in Quality center.

●Used Quality Center for requirements gathering, defect tracking, and management. Executed test cases and documented all the test processes in Quality Center 9.0

●Produce test results/screenshots & upload to Test Director/Quality Centre

●Performed testing/validation of XML sources and batch processing testing

●Involved in database validation, SQL queries were created and implemented to validate the data

●Worked with the compliance department to make sure quality standards are met and adhered

●The focal point for escalation, analyzed Issues and Risks by identifying and initiating corrective actions

●Used SharePoint for document management and dimensions for version control

●Responsible for monitoring, communicating, and reporting project progress against project schedule to the management

Hewlett Packard Jan 2005 - Dec 2007

Software Test Engineer

Client: Harvard Medical School

●Responsible for Test planning, test scenarios, test cases, resource estimation, test case execution

●Involved in the Black box, Regression, Functional, Integration, System, and UAT testing

●Created and maintained test cases for manual testing and to leverage for automated test scripts.

●Identified software failures through ad-hoc and other formal testing procedures and documented test summaries, defect reports, and status reports

●Documented software defects in Bugzilla and reported the bugs to the developers until issue resolution

●Involved in writing and executing SQ queries to verify the data from the database matches application frontend

●Focused on HP Security and standards, user access, File servers, Share migration and Mailbox recovery; Subject Matter Expert (SME) for File Shares/SharePoint and UNIX

CMS Computers Limited Sept 2004 - Dec 2004

Technical Analyst

●Posted at GE Business Process Management Services Private Limited for process improvement and technical analysis

●Identified problems and coordinated with various support teams to provide a resolution as defined in SLA

●Managed centralization, resource allocation, with no additional support or resources from the management by working extra time; resulted in cost reduction by 10%

●Handled escalations and resolved them at the earliest; 100% Customer satisfaction

●Conducted Gap analysis of processes and systems and suggestions to improve them

iGATE Global Services July 2003 - Sept 2004

Technical Coordinator

●Researched client needs to identify and implemented network solutions; resulted in 100% client satisfaction

●Worked with system analysts for creating the functional and non-functional requirements document

●Coordinated with the system engineers and support team to provide network and support as defined in SLA for best customer satisfaction

●Implement processes to improve the quality of the service to be delivered and CSAT

Educational Qualification

Master of Business Administration (MBA) with specialization in Information Technology in 2001

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