Air Force Pharmacy
Resume:
JENS W. RUECKERT, MHA
E-mail: ****.********@**.*** Cell: 678-***-**** Address: 4207 Brodie Court, Powder Springs, GA 30127
EXECUTIVE SUMMARY:
Multifaceted, dynamic and highly motivated professional leader seeks managerial position; offering over 24 years of supervisory/managerial experience and 15 years of accreditation and safety compliance oversight, complimented by proven skills to significantly enhance corporate objectives by utilizing the following areas of expertise:
Communication/Marketing
Program/Project Management
Policy Development
Public Speaking
Budget Management
Utilization Management
Education/Training
Contract Management
Data Collection
Client/Customer Relations
Strategic Planning
Process Improvement
Mentorship
Leadership & Team Building
Work Flow Optimization
SECURITY CLEARANCE:
Secret Security Clearance (Active)
WORK EXPERIENCE:
Coordinator, WellStar Pharmacy Network May 2017– Present
Austell, Georgia 40-Hours per week
Works as a JOB 2 (WellStar Corporate Office) for the Director of Retail Pharmacies (8 locations)—leads compliance/safety standards for the network
Authored a 12-point pharmacy checklist for the retail pharmacy network—standardized 8 pharmacies—ensured compliance with local, state and federal laws
Penned 7 corporate policies—ensured adherence to local, state, and federal laws—network 100% compliant
Co-manages a pharmacy operation that processes 200 prescriptions per day and services over 150 customers daily
Championed the newly implemented “Meds to Beds” program; increased monthly numbers 400% in 8 months from 30 prescriptions to over 130—patients are discharged with their medications before leaving the facility
Increased prescription processing from 80% of goal average in FY17 to 100% of goal 6 of 12 months in FY19 (marketing/advertising strategies proven: distributed pamphlets, met with clinic managers, and advertised via website/Outlook Mail/overhead announcements/static displays)
Created two dashboards for cost savings initiatives—sorted/compiled data, distributed to 8 locations—saved $400K in 6 months
Supervisor: Dr. Karen Taylor *****.******@********.*** 470-***-**** option 0
Supervisor, Veterans Affairs Medical Center Pharmacy Jun 2015 – October 2016
Decatur, Georgia 40-Hours per week
Supervised 36 staff: 25 pharmacy technicians, 5 pharmacy call center operators, 2 customer service technicians, 3 controlled substance technicians and 1 procurement specialist
Coordinated daily work assignments for 12 different positions/processed payroll/approved leave—ensured 100% coverage leading to an outstanding operation
Prepared pharmacy for The Joint Commission reaccreditation—pharmacy received 100% compliance with USP 797 medication management protocols
Provided 365 days of coverage encompassing over 4000 operational hours--servicing 700+ patients per day
Prepared pharmacy for Environment of Care inspection; 1st time known that the outpatient pharmacy achieved 100% compliance (zero write-ups)—maintained 100% compliance with VA/TJC standards/policies for last 2 inspections
Recognized by name by the Patient Advocate’s office for providing outstanding customer service and decreasing pharmacy related customer complaints by more than 50%
Supervisor: Dr. Victor Morgan ******.******@**.***
Aerospace Science Instructor, Cherokee High School Aug 2014 – Jun 2015
Canton, Georgia 40-Hours per week
Instructed over 100 cadets with a curriculum that included aerospace science, leadership, and health and wellness
Managed program resources in excess of $100,000, assessed the needs of the program through data collection and surveys
Executed evaluation tools such as written exams, explanation/demonstration reviews, and research assignments
Analyzed and tracked performance trends—implemented improvement/remediation sessions to decrease failures and improve pass-rates
Earned Teacher of the Month award second month on the job—selected top-performer from a pool of over 100 teachers
Supervisor: Mrs. Debra Murdock *****.*******@********.***.**.** 770-***-****
Pharmacy Regional Manager, Pacific Air Forces Command Aug 2012 – Oct 2014
Joint Base Elmendorf Richardson, AK 40-Hours per week
Supervisor Lt Col Arshad Qureshi/******.*******@****.*****.**.**/210-***-****
Served on the medical center’s executive leadership team: developed and implemented policies, created training requirements, and approved operational standards for the following departments: accreditation, compliance and patient safety, resource management, medical logistics, laboratory services, nutritional management, third-party collections, contract office, and information systems
Member of the Air Force Pharmacy national executive leadership team; led, trained, and set strategic goals for over 900 Air Force Pharmacy employees (civilian, contract, active duty and reserve) at 74 global locations
Managed 9 clinical operations/140 staff in four countries and one U.S. Territory (U.S., Japan, Korea, and Guam)
Member of the base’s Crisis Action Team—hospital commander’s liaison to base commander—advised/briefed base leadership team on local/global medical emergency and contingency operations and procedures
Subject Matter Expert--Co-developed the Air Force Pharmacy’s Career Field Education and Training Plan (CFETP). A comprehensive education and training document that identifies life-cycle education and training requirements, training support resources, and minimum core task requirements for the pharmacy career field
Pharmacy Operations Manager, Clinical Support Group Aug 2008 – Jul 2012
San Antonio Military Medical Community, Lackland Air Force Base, TX 40-Hours per week
Supervisor Colonel Jeffery Johnson/*********@*****.***/719-***-****
Supervised all facets of performance improvement, risk management, patient safety, and Joint Commission accreditation programs; facility surpassed all Accreditation Association for Ambulatory Health Care standards
Project Manager for organizing and planning a 3-day pharmacy conference that included 22 continuing education hours, 12 instructors, 30 industry vendors, and over 100 global participants
Co-developed/authored three 100 question promotion exams (Skills Knowledge Tests) for all Air Force pharmacy technicians competing for promotion; worked side-by-side with test psychologist at the occupational measurement squadron
Developed joint strategic goals, visions and policies; administered $132.6 million operating budget to the dollar; drafted work center descriptions; ensured compliance with Air Force Medical Service directives, procedures, safety, and training
Society of Air Force Pharmacy executive board member; developed policy manual used at 74 bases around the world—standardized procedures for 1.4K pharmacists and technicians
Noncommissioned Officer in Charge, Clinical Support Pharmacy 17 Jan 2003 – 10 Jul 2008
Wright-Patterson Medical Center, Wright-Patterson Air Force Base, OH 40-Hours per week
Supervisor Colonel Mark Butler/937-***-****
Led the reaccreditation for The Joint Commission—ensured hospital staff compliant with MTM—benchmarked medication reconciliation process (patient/provider/nurse/and pharmacy on one accord)
Managed the education and training program for 98 staff members, ensuring pharmaceutical knowledge, competency, and proficiency of 86 tasks per employee according to the Career Field Education and Training Plan
Authored the 1st Qualification and Training Program for Air Force Pharmacy
Enabled continuity of training for 74 Air Force Pharmacy locations and over 900 global staff members
Led a staff of 10 military, 4 civilian and 4 contract pharmacy technicians/2 contract pharmacists in processing over 260K new prescriptions annually
Oversaw preparation of 32K intravenous admixtures & 995K unit dose orders annually within a $2.9M budget
EDUCATION:
Master of Health Administration, University of Phoenix, Phoenix, AZ (3.8 GPA)
Bachelor of Science, Health and Human Services, Wilberforce University, Wilberforce, OH (4.0 GPA) Associate of Applied Science, Pharmacy Management, Community College of the Air Force, AL
CERTIFICATIONS:
Professional Management Certification, Community College of the Air Force Nationally Certified Pharmacy Technician
Awards and Professional Affiliations:
Teacher of the Month, Cherokee High School, September 2015
Air Force Pharmacy Senior Noncommissioned Officer of the Year 2011 Clinical Support Group Senior Noncommissioned Officer of the Year 2011 Squadron Senior Noncommissioned Officer of the Year 2009
Air Force Material Command Noncommissioned Officer of the Year 2007 Air Force Pharmacy Noncommissioned Officer of the Year 2007
Military Health System Pharmacy of the Year 2007
Air Force Material Command Noncommissioned Officer of the Year 2004 American College of Healthcare Executives
Director-at-large, Society of Air Force Pharmacy (2009-2011)
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