Training Customer Service

TRACEY I. EDWARDS, PHR

Chicago, IL 847-***-**** *************.***@*****.*** LinkedIn

SKILLS & QUALIFICATIONS:

● Applicant Tracking Systems: Lever, Taleo, Brassring, Remi and FBR

● Campus and corporate recruiting support and candidate experience expert EDUCATION

University Of Nebraska - Lincoln Bachelor of Arts in Communication Minor: Education WORK EXPERIENCE

Recruiting Coordinator/Screener Yelp Chicago, IL 03/ 2019 - 7/2020

● Screened average of 40 resumes per day and conduct four hours of phone interviews per week for the Chicago Sales team

● Scheduled phone and onsite interviews, initiated background checks, created and sent offer letters; collected new hire I-9 documents

● Managed both phone and onsite interview schedules for team; trained new managers to interview

● Built and maintained relationships with recruiting team and stakeholders

● Lead special projects: updated coordinator manual and created email templates for team to keep candidates engaged

● Lead execution for onsite events and serve as point of contact for recruiting agency we work with for diversity efforts

● Ensured all email templates are up to date and pipeline in Applicant Tracking System is clean Recruiting Coordinator (Contract) Facebook Chicago, IL 01/2018 - 03/2019

● Supported seven recruiters with the recruiting efforts for Data Engineering, and Data Science departments

● Scheduled an average of 70 initial phone and onsite interviews per week

● Managed training of over 60 data Engineers to becoming successful interviewers

● Created Tableau reports to gather information on interviewers bandwidth, training progress and trends

● Collaborated with five regional coordinators and interview training, and process improvements such as implemented and lead etiquette training course for interviewers

Recruiting Coordinator Northern Trust Company Chicago, IL 09/2015 - 01/ 2018

● Assisted in the recruiting process within Technology, Operations, Audit and Campus recruiting

● Scheduled interviews, booked travel, initiated background process, created and sent out offers; closed out over 300 internal and external candidates in Taleo

● Provided extraordinary customer service to both candidates and hiring managers in a high volume and fast paced environment

● Maintained collaborative relationship with recruiters, hiring managers and HR service center

● Managed weekly Global Enterprise and Enablement reports

● Sourced interns and junior level roles for Operations and Technology candidates using Taleo

● Attended campus recruiting events, Women In Leadership BRC events and completed professional development courses Human Resources Intern Jackson National Asset Management Chicago, IL 06/2015 - 09/ 2015

● Reviewed resumes in Taleo and prescreened candidates for Fund Accounting, Business Systems and Pricing positions

● Coordinated the pre-employment candidate screening process as well as meetings and interviews

● Executed HR projects in areas of organizational charts and training modules Staffing Intern Celebrity Staff Lincoln, NE 08/ 2014 - 11/ 2014

● Used in-house Applicant Tracking System, Remi to complete candidate information and checks- I9/W4, background checks, drug tests, and reference checks

● Posted open job opportunities to various recruiting websites

● Researched competitor staffing companies and presented to internal team Human Resources Intern C&A Industries Omaha, NE 05/2014 - 08/ 2014

● Rotated throughout the HR department and performed corporate and client recruiting

● Cold called passive candidates and pre-screened candidates for Nursing positions in Aureus Medical Division

● Conducted interviews for internship positions and supported the hiring process using Applicant Tracking System, Remi

● Processed Cobra packets and wrote health articles for the Benefits & Insurance website

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