Credit Controller
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
SURNAME : TAMBANIVOUL
OTHER NAMES : Marie Catherine
DATE OF BIRTH: 29.04.1986
ID NUMBER : T2904863019181
ADDRESS : Apt A27 Eglantine NHDC, Camp Levieux, Rose Hill
MARITAL STATUS : Single
TELEPHONE : 4634629 / 59285655
EMAIL : *******@****.**.**
EDUCATION AND FORMATION
PRIMARY : Permal Soobrayen Government School, Souillac
SECONDARY : 1998 – 2005 : Loreto College Curepipe
November 2003 : School Certificate (English 6 – Oral 3 ; French Literature 4 ; Geography 7 ; French Language 2 ; Spanish 3 ; Mathematics 6 ; Principles of Accounts 2).
November 2005: Higher School Certificate – GCE A Level (French A; Spanish C; Literature in English D; General Paper D; Accounting E)
PROFESSIONAL EXPERIENCE
February 2006 – April 2009 : Tele Agent - ROGERS OUTSOURCING SOLUTIONS (AXA)
- Customer Service : Incoming calls for an international mobile operator.
- Customer Complaints / Retention / Online upgrading of mobile packages on incoming calls / Hotline Distributors Assistant / Outgoing calls on unpaid invoices.
April 2009 – August 2017 : Back Office Operator - MEDIACOM LTD (PARABOLE MAURICE)
- April 2009 – August 2010 : Customer Service in Showrooms
o Welcoming customers
o Cashier
o Stock management
o Customer Retention
- September 2010 – August 2017 : Back Office Operator
o Welcoming customers at Head Office
o Incoming calls (Customer Retention / Complaints / Technical Problems)
o Outgoing calls (Upgrading of packages via special campaigns / Credit Control)
o Technical Support (Advanced handling of technical problems / Planning technical interventions to customers’ residence)
o Handling non-approved Direct Debits and Standing Orders
o Refund Processing
o Update customer accounts
o Billing assistance
o Handle rejected checks
o Blacklist
o Creation and activation of new subscriber accounts on the database
o Same process for offsite subscribers (Comoros, South Africa)
August 2017 – present: Credit Controller at GLOBAL SERVICING ACTIVITIES
- Portfolio Management via outgoing calls and e-mail
- Amiable Recovery
- Claims Litigation
HOBBIES
- Reading
- Music
- Nature Walks
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