Salesforce Developer

Hemanth Maramganti

Salesforce Developer

Email: ***********@*****.***

Phone: 908-***-****

Professional Summary

5+ years of professional IT experience in Salesforce.com CRM Platform as Business Analyst/ Administrator and APTTUS CPQ Developer.

Certified Salesforce Platform 1 Developer and Salesforce Administrator (ADM-201)

Hands-on experience in Administration, Configuration, Development, Implementation and support of the Salesforce CRM.

Experience in using Lightning Aura Components to create unique customer-based solutions.

Experience in analyzing business requirements from subject matter experts (SME) and communicating them to technical stakeholders for implementation.

Experienced in all phases of Software Development Life Cycle, quality management and project life cycle processes.

In-depth understanding of the business processes, GAP analysis, feasibility analysis and experience in converting business requirements into user stories and acceptance criteria for preparing Test Plans.

Good understanding of Agile Software development methods (process frameworks) and practices such as Scrum and Object-Oriented Design Principles.

Developed custom Apex classes, tests and triggers by applying design patterns to control code execution, avoid runtime limits, and remain bulk-safe and used SOQL&SOSL for data manipulation.

Experience in building Custom UI’s using standard VisualForce Pages, HTML, CSS, JavaScript and learning JQuery.

Good Knowledge in utilizing Force.com API’s such as REST, SOAP, Metadata and bulk.

Experience in data mapping and migration of data from legacy systems to Salesforce.com objects and fields using Data import wizards, Data Loader GUI and CLI.

Hands-on Experience in moving code from sandboxes to production environments using change sets, Eclipse IDE.

Hands-on experience in implementing e-signature processes and integrating DocuSign in Salesforce with Conga Composer add on.

Hands-On Experience in Implementing Sales cloud, Service cloud, Chatter, Marketing Cloud, Customer Portal, CTI Integration,Partner Portal and recommended solutions to Improve Business processes using Salesforce CRM.

Worked on tasks involving loading of data using Data Loader and migration of data from Data warehouse into Salesforce CRM using Informatica on Demand.

Experience in working on various IDE’s such as Eclipse IDE with Force.com plugin and Mavens Mate with Sublime Text.

Possess comprehensive understanding of the capabilities and constraints of CRM business processes like Campaign Management, Lead Management, Case Management, CPQ, Forecasting and Call center.

Assisted QA team during testing phases through all the levels from developing test plans through test execution and validation of test results.

Highly focused and adept at diplomatically facilitating discussions with stakeholders, communicating effectively with the upper management, vendors, staff, peers and end-users.

Skillset:

Cloud Technologies

Apex, VisualForce, Lightning Aura Components

Tools and IDE’s

Eclipse, Workbench, Visual Studio,Ant

Web Technologies

HTML, CSS, JavaScript, AJAX, jQuery, Bootstrap

Web Services

SOAP, REST

RDBMS

Oracle, SQL Server.

Languages

C++, Java

Education:

Florida International University – Miami, FL Graduated: May 2015

Master’s in Information Technology

Jawaharlal Nehru Technological University, India Graduated: April 2013

Bachelor of Technology in Electronics and Communication Engineering

Professional Experience:

Client: Center for Medicare & Medicaid Services (CMS) October 2018 - Present

Location: Bethesda, MD

Senior Salesforce Developer

Responsibilities:

Propose and implement the solutions for the business requirements and troubleshoot the design issues with the peers in the swarm sessions.

Manage daily support and maintenance of internal Salesforce instances and conduct long-term improvement operations to ensure compatibility with evolving mission requirements.

The system was built using a lightning framework on Service Cloud Community..

Hands on experience in developing lightning aura components and data services.

Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

Worked on Process Builders, Workflows, Email Alerts, Assignment rules etc

Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances

Used Salesforce Workbench for various tasks such as sObjects, components and session information, write SOSL&SOQL queries, perform DML operations, migrations using Deploy and retrieve, execute Apex, REST API queries and Metadata API process.

Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Address various Production Defects with high severity by delivering the solutions for the Break-fix Release and also provided the support for the project.

Skills: Salesforce.com, Apex Language, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Page Layouts, Data Loader, Process Builder, HTML, JavaScript, REST API, SOSL&SOQL, etc.

Client: Government Printing Office (GPO) July 2018 – September 2018

Location: Washington DC

Salesforce Developer & Admin

Responsibilities:

Participate in requirement analysis, product design, testing and deploying software applications using the current standards and methodologies.

Propose and implement the solutions for the business requirements and troubleshoot the design issues with the peers in the swarm sessions.

Prepare the design documents for the process involved in using Team Foundation Server (Version Control).

Implement the Proof of Concepts and determine the best optimal solutions for the emerging requirements and prepare the technical design documents for the solutions.

Worked on implementing End-End call center Integration (CTI) for GPO Customer care center.

Prepare the initial setup environment with end-to-end integrations with other orgs and repos prior to the development phase.

Extensively involved in Salesforce.com tasks like setting up Full/Partial copy sandboxes, creating objects, fields, users, profiles, permission sets, validation and workflow rules, page layouts, writing apex classes, triggers and developing visual force classes and components.

Also develop the Business services, update the static resources by modifying the JavaScript and CSS resources, SOQL Queries, Workflows, Objects and Assignment rules.

Lead for coordinating development effort for Case Management & Communities.

Design and Develop Build scripts, release scripts using ANT as the tool to move/release code to targeted orgs.

Engage with the enterprise architecture group to provide thought leadership on technology discussions impacting Salesforce.

Upgrading the process templates and configuring new features in TFS.

Prepare Unit Test Cases and update various reports.

Organize and attend the knowledge transfer sessions with the team members either by contributing or learning from them.

Involved in managing packages dealing with package updates, manage user licenses to the packages, monitoring and scheduling Batch jobs

Skills: Salesforce.com, Apex Language, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Page Layouts, Data Loader, Process Builder, HTML, JavaScript, SOSL&SOQL etc.

Client: Valassis Communications INC June 2016 – June 2018

Location: Livonia, MI

Salesforce/CPQ Developer & Admin

Responsibilities:

Interacting with Business Users, Subject Matter Experts and other stakeholders to determine expected business process flow and define System Requirements by adhering end to end project delivery with due timelines keeping quality in place.

Interacted with various business user groups for gathering the high-level business requirements, functional specifications and preparing use cases.

Configured Products, Catalog & hierarchies, Bundles, Bundles within bundle, Price lists across all products.

Configured complete PLI with different charge types and charge type criteria combinations for all products and services.

Analyzed changed requirements for existing applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.

Designed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Configured the complete attribute-based pricing and Price Matrices. Various pricing factors like variance pricing, volume-based pricing etc.

Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using database objects.

Used Salesforce Workbench for various tasks such as sObjects, components and session information, write SOSL&SOQL queries, perform DML operations, migrations using Deploy and retrieve, execute Apex, REST API queries and Metadata API process status.

Used the Salesforce Data loader tool to import data from legacy systems to Salesforce Objects.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit the needs of the application.

Developed workflow rules for various tasks, field updates and Email alerts as per the requirement.

Automated various business processes using process builder according to the customer requirements.

Developed Approval process for the application by implementing custom formulas in different stages of approval.

Coordinated integration tests with various groups and generated/documented test cases and deployment plans.

Generated Technical design documents for all development modules.

Skills: Salesforce.com, Apex Language, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Page Layouts, Data Loader, Process Builder, HTML, JavaScript, REST API, SOSL&SOQL, jQuery, Bootstrap.

Client: AT&T June 2015 – May 2016

Location: Princeton,NJ

Salesforce Administrator

Responsibilities:

Developed reports, dashboards, and processes to continuously monitor data quality and integrity.

Acted as a point of contact for salesforce for the inside sales team working on Sales Cloud Community.

Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.

Managed ongoing support request and administrative needs of users.

Monitored team’s adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.

Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.

Skills: Salesforce.com, Apex Language, Workflow & Approvals, Custom Objects, Page Layouts, Data Loader, Process Builder etc

Contact this candidate