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Customer Care Health

Minneapolis, MN
July 30, 2020

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Shawn P. Hoffrogge

**** ********* *****, ***** ** 55435


Objective: To help grow your firm to the best of my abilities and beyond. To utilize my unique skill set to further your cause. To grow professionally and acquire as many skills as possible.


Northwestern Health Sciences University

Doctorate of Chiropractic April, 2011

University of St. Thomas

Bachelor of Arts in Psychology December, 2005


Mankato Chiropractic Center

December 2018-Current

Worked through the entire covid

- Associate Doc

- Assess and treat patients efficiently and effectively

- Acute care practice dealing with all MN insurance companies

Clinic Owner, 1st Health Chiropractic/Positive Impact Chiropractic, Columbus, Ohio/ Minneapolis, Minnesota

May 2012-December 2018

•Oversee marketing groups and implement strategies to generate a greater patient base

•Promote clinic by telemarketing to greater Columbus community

•Effectively interface with diagnostic imaging companies, medical physicians, attorneys, and insurance companies

•Manage expenses, revenue, and fiscal planning

•Maintain business, financial, patient records

•Provide support and practice relief to local and international clinics

•Responsible for hiring/developing/maintaining quality staff

•Successfully treat severe/complex injuries through the entire process of healing

•Cultivate empathetic bedside manner to help clients through pain trauma

•Specialize in auditing/authorizing records and treatment plans of surgeons, medical doctors, physical therapists, psychiatrists, chiropractors

Sports Chiropractor, Attack Athletics, Shanghai, China

Summer of 2013

•Successfully treated Olympic athletes to resolve sports injuries and address health needs at the highest competitive level

•Assisted in training and operations

•Collaborated with diverse grouping of health professionals

•Traveled to lend expertise at training sites in Asia

Associate Chiropractor, Preferred Health, Marshall, MN

May 2011-May 2012

•Managed clinic staff

•Successfully treated complex injuries with compassionate and proficient care

•Served underprivileged populations in need of healthcare

•Prepared treatment plans

•Consulted with medical and legal specialists

Alliance Representative, Alliance One, Eagan, MN

October 2007–December 2008

Recovered debts for corporate clients

Customer Relations GRR Representative, Target Corporate Offices, Minneapolis, Minnesota

September 2005 – September 2007

•Effectively listened and communicated, validated customer concerns, and strategically formulated solutions over the phone

•Managed internal, store, and client computer systems

Related Skills

Transferable: Healthcare experience, customer care, marketing and sales, professional networking, and technical writing

Computer: Virtual Office Suite (VOS), Microsoft Word, Microsoft Excel, Microsoft Access, PowerPoint

Certifications/Licensure: Graston Certified, CPR and First Aid, National Board of Chiropractors

Language: Acquainted with Spanish and Chinese


Health Partners Riverside Clinic, 2013

St. Mary’s Nursing Home, 2005

Salvation Army, 2010

Pillsbury House, 2010-2011

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