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Customer Service Representative

Avon, OH
July 30, 2020

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Carmen M. Rundell

***** ********* ***.

Avon, OH 44011


OBJECTIVE: Obtain a position which enables me to utilize my customer service experience, strong communication and organizational skills, and my ability to work well with others.



SAP, MS Excel, MS Word

EXPERIENCE: Nordson Corporation

Customer Service Representative

2018 - Present Amherst, OH

Place orders in SAP from customers and ensure their satisfaction

Assist Accounts Receivable department – invoice reprints and follow-up STATE INDUSTRIAL PRODUCTS

Fulfillment Specialist

1998 - 2018 Mayfield Heights, OH

Place orders in SAP system from sales representatives and customers

Answer customer calls and provide requested information to ensure customer satisfaction

Fill out new vendor applications

Complete bid request paperwork

Process bid bond request forms

Worked with GSA Team to place/track/bill orders

Participated in transition and training for new acquisitions NORTH COAST LOGISTICS

Customer Service

1995 - 1998 Cleveland, OH

Generated storage tags for incoming product

Placed orders for product pick up/shipping from facility

Scheduled deliveries with trucking companies


Customer Service/Assistant Manager

1990 – 1995 Cleveland, OH

Scheduled employee shifts

Conducted the monthly product inventory

Handled customer satisfaction issues

EDUCATION: West Tech High School 1989 Graduate

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