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Software Project

Visakhapatnam, Andhra Pradesh, India
2.63 Lacs
July 30, 2020

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Professional Summary:

Having *.** years of Experiences in Technical Associate (Ticketing (IT & Non-IT) and Operations (MIS))

Provide Assistance to users with technical questions, and issues related to Computer Systems, Software, and Hardware issues

Responding to IT tickets in a timely manner and maintain a positive attitude with all team members

Checking the connectivity between terminals to Switch Application and Database

I can able to handle the voice calls over phone as well as emails or in-person requests for technical assistance

Proficient in MS excel, VLOOKUP, HLOOKUP, pivot tables, Conditional formatting, data validation, Advanced Excel, Macros, Slicers, MS Outlook, slicers, PowerPoint presentations.

Have 1 years of professional experience in the E-Commerce.

Responsible for handling and solving customer support issues via calls and emails

Prepares daily, weekly, monthly reports terminals downs summary reports.

Serves as a basic point of contact for customers with complaints, queries, request, etc

Work Experience:

Name of the Company




Financial Software & Systems (P) Ltd

Technical Associate


Till date

Krish Technologies

Technical Support




2011-15: B Tech (ECE) From Under Jawaharlal Nehru University, Hyderabad.

Client Description:

Financial Software & Systems Pvt Ltd is a payments technology leader. It powers the payment initiatives of banks, financial institutions, processors, merchants, governments, and corporate across the global covering both retail banking and wholesale banking segments for more than 26 years. FSS delivers business value to clients through a diversified portfolio of software products, hosted payment services, and software services. Its payments footprint spans across payment delivery channels like ATM, POS, mobile, cards, internet and wearable devices. Headquartered in Chennai, India, the Company services 100+ customers across the globel, which include leading public and private sector banks in India and some of the large Banks

Duration of the Project:

Project Title

IT Ticketing & Operations Monitoring


Dec -2018 to till date


Andhra Bank



Operating Systems

Windows 7

Project Description:

FSS has won the RFP for Andhra Bank switch migration in FSSNeT Hosted environment. So this document covers the scope of work involved in the entire project. Andhra Bank Channels such as ATMs, Interchanges, Hosts, NPCI, MPAY, RUPAY, Credit card host, Visa card Issuing / acquiring etc are to be migrated to FSSNeT. Furthermore, all Andhra Bank customers card database is to be migrated so that the full authentication of customers will happen at FSSNeT.

Roles and Responsibilities:

Pulling the Electronic Journal for Andhra bank.

Preparing daily report for Andhra banks using MS Excel.

Responsible for Troubleshooting for Products and services

Automated real-time Electronic Journal data retrieval from the entire, multi-vendor, ATM network

Quickly resolve customer disputes

We are aware of that one OTS resource per shift is available at onsite and carrying some activities.

Tele support & Card blocking: Cards related issues from card holders, branches, ATM vendors.

Coordination with Fssnet, NPCI and bank team for Txn declined issues over phone.

ATM monitoring: Follow up with vendors, branches for File preparation.


Project Title

MIS Operations and Financial Reports


Dec -2017 to Dec - 2018

Customer Name

Andhra Bank



Operating Systems

Windows 7

Project Description:

Tele support for card blocking, card related issues, Monitoring ATMs, PBF refresh, Pin Printing, Refresh process as CAF and SFCAF Refresh, generation of CARD EMBOSSA & pins, Addition of (ATMs, HOST) Generating Noon Reports, and SAF Reports. Monitoring ATM Connectivity and Escalating, Sending daily reports to bank, Interchange Link monitoring for VISA, ASP, BICI and NFS Interchanges. Disk Space & SYSBUSY monitoring on production & DR system. Maintaining backup (daily, weekly, Monthly), Monitoring stations, links & nodes. Monitoring Extractor and Replicator in Production and DR System, Weekly & MIS reports, Testing support, Dr drill activity, and production issues.

Roles and Responsibilities:

ABK all transaction File sharing & uploading Cash position Reports

Prepared monthly Performance Status Reports.

Managed information technology resources for business.

Proficient in MS excel, Advanced Excel, Macros, MS Outlook, and access.

Generated, maintained and analyzed Quality and Client Service reports.


Project Title

MIS Operations


Aug – 2015 to Aug - 2016

Customer Name

Andhra Bank



Operating Systems

Windows 7

Krish Technologies is a Software Services and Technology services firm currently providing end-to-end IT services and business solutions to clients in India and United States. Krish Technologies is Software Solutions and human resources supplementation. Krish Technologies services are fully adaptable to a variety of industries and a diverse range of businesses.

Roles and Responsibilities:

Responsible for Troubleshooting for Products and services

Taking Complaint Registrations and Collecting the Information from Customers

Creating a in Google AdWords using MMT Tool (Search Engine Optimization).

Role is technical in nature with primary focus on building cool products in Domain Supply Chain Management, using Virtual Private Network technology.

Building the Yahoo, Hot-Mail, outlook-Mails, Maven Marketing Products.

Technical Skills:

Basic Knowledge in Operating System

Good Knowledge in Hadoop Eco-systems, SQL.

MS Excel (V-lookup, H-lookup, Pivot Table, Slicer, Advanced Excel, MIS Reports, Macros, Slicer)

Java Concepts, JSP, JDBC, Servlets.

Eclipse IDEs

Personal Strength:

Positive Attitude

Zeal to Learn quickly

Easily co-ordinate in team and with new Environment.

Flexibility to adopt new technologies


I hereby declare that information and evidence given by me in the above are true to the best of my knowledge.

Place: Hyderabad Name: (SURESH YADAV)

Date: Sign:

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