Pravesh Tomar

***C, **** Rue Talleyrand, Brossard, QC, J4W 2Y9

Cell: 438-***-****, Email: adeypq@r.postjobfree.com

Profile Summary

* ***** ** ********** ** a production support analyst of Information Technology solutions for Fortune 500 companies in the telecom, manufacturing, logistics sectors. Worked on the support and maintenance of large and complex enterprise applications on Linux and Oracle platforms.

Core competencies include design, development, user support, troubleshooting, application monitoring, resolution of incidents, problem reports, and service requests, customer status reporting, SLA and KPIs management, On-call support, major outages management, support issues reporting to higher management, proactive maintenance. Continuous improvements and task forces management.

Work Experience

Production Support Analyst - DXC technology, India / Telenor, Sweden Dec 2012 – Jan 2020

-Providing 24X7 support and maintenance of data warehouse application using UNIX/Linux, Shell Scripting, C/C++, Oracle, PL/SQL, SQL Scripting, Autosys, Git and Remedy tools & technologies.

-Gather and analyze data warehouse and business intelligence (BI) requirements and logical business rules.

-Interpret and translate the business requirements into technical specifications for ETL, data warehouse and business intelligence solutions.

-Develop and implement data modeling, database query optimization and data presentation techniques.

-Design, develop, test and deploy the new ETL enhancements for new downstream / upstream application Interfaces.

-User support, troubleshooting, Incident Resolution, Service Request Fulfilment, Problem Report resolution within SLAs as per defined severity levels.

-Performing root cause analysis to fix any production bugs permanently.

-Representing the application in daily status reports, change advisory board and technical advisory calls to give status on support issues and on any planned deploys.

-Providing regular updates on any ongoing high priority issues by updating progress comments in Remedy tool and by arranging calls with customer and other key stakeholders.

-Starting, stopping and validating the application components in view of deployments / releases, outages and infrastructure related changes and installations.

-Communicating with end users for planned and unplanned outages in a timely manner.

-Proactive application monitoring by implementing daily health checks and automated scripts to detect any potential infrastructure issues such as disk space, CPU and memory utilisation.

-Coordinating with infrastructure support teams (Linux, Oracle Database, Storage, Network, Middleware and Autosys etc.) to resolve any application production issues within SLAs.

-Keeping up to date all the support related documents such as system administration guide (SAG), user manuals, troubleshooting guides, interface specifications and 3rd party contacts.

Technical Analyst - DXC technology, India / Pratt & Whitney, Canada Oct 2010 – Dec 2011

-Worked on the design, development and testing of Oracle webforms using Oracle Forms, PL/SQL and Unix.

Software Developer - DXC technology, India / Royal Mail Group, UK Jul 2006 – Sep 2010

-Worked on the development, maintenance and support of 2 RMG EAI applications (EDG – External Data Gateway and DTS – Data Transformation Services) using Oracle, PL/SQL, Unix and Shell Scripting.

Software Developer - DXC technology, India / Sun Microsystems, US Aug 2005 – Jun 2006

-Worked on the development, support and maintenance of Oracle, SQL and Unix based CRM portfolio applications.

Technical Skills

•Development Tools: Oracle Forms, Reports, SQL*Plus

•Programming Languages: PL/SQL, C, Pro*C, Unix Shell Scripting, Perl

•Databases: Oracle

•Ticketing/Scheduling Tool: Remedy, Autosys

•Platforms: Unix, Linux & Windows

•DevOps/Agile Tools: JIRA, Git

•Languages Known: English, French (Intermediate level proficiency)

Educational Qualifications

•Master of Computer Sciences & Applications from Aligarh Muslim University, India

•Bachelor of Science (Physics Hons.) from Aligarh Muslim University, India

Trainings and Certifications

•Lean Six Sigma (Internal DXC training)

•DevOps, Agile and Scrum Master and Agile (Internal DXC training)

•AWS Certified Solutions Architect – Associate

Countries of professional experience

Canada, US, UK, Sweden

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