OBJECTIVE Secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company. SKILLS Providing Remote management support through Bomgar, Team viewer, Anydesk, Remote desktop to resolve software and hardware technical issues. Outstanding analytical, problem-solving, and troubleshooting ability. Giving application support and clearing their blocks in network. Superior communication (oral and written), customer service and interpersonal skills. Both independent and team worker, as required.
Coordinating with vendors for hardware related issue. Ability to multi-task and prioritize effectively.
Poised and patient when dealing with clients.
Karvy Innotech Ltd 3 rd September 2019 — Till date Delivery Support Technical Engineer
CLIENT - Capitaland India pvt ltd
Installing and configuration of windows 10 operating system as per company policy. Migrated nearly 60 systems both laptops and desktops from one domain to another domain, supported in key technical issues of migration nearly to 350 systems in pan India.
Given support to post migration nearly to 50 systems coordinating with singapore team.
End user hardware and software support.
Deployment of Microsoft office 365 applications in end user system. Supported by maintaining Microsoft active directory for password reset etc.., Creating meeting requests (audio,vedio) in applications like Skype, Microsoft teams, Cisco Webex and supporting users to connect all over pan india along with international users.
Installation, configuration and maintaining Digital signages around IT Park. Troubleshooted several government websites to connect with applications like emsigner and TDS as per client requirement.
Migrated internal share drive from one domain to another. Remote support to clients in office and pan India users. Maintaining audio and vedio equipments like polycom group 500, creston airmedia devices.
Hands on experiance to install operating system in server. Given ground level support for fortigate firewall installation, depolyment on live network.
Deploying and maintaining polycom phones in lync environment. SHAIK FAROOK
SHAIK FAROOK 1
Extended local area network within the premises.
Maintaining IT assests and cleared IT scrap for the year 2020. Supported for printer related issues.
Configured mobile as per company given applications. Taking server backup.
EDUCATION BE-Electronics and
Communication Engineering -
JUNE 2014 — MARCH 2018
Intermediate - 86% JUNE 2012 — MARCH 2014
SSC - 93% JUNE 2011 — MARCH 2012
Sri Ram Engineering college
Narayana Juniour college
Sai vidyaniketan high school
Good interpersonal skills
Ability to learn from mistakes
Adaptability to situations
Honesty to work
DATE OF BIRTH:- 17-05-1997
MARITAL STATUS:- Single
LANGUAGES KNOWN:- English, Telugu, Hindi, Tamil, Urdu HOBBIES:- Listening music, Playing sports
DECLARATION I solemnly declare that all the above information is correct to the best of my knowledge and belief.
SIGNATURE SHAIK FAROOK
SHAIK FAROOK 2