AYYOUB MAAROUF
***************@*****.***
* ** ******* **, ****** Zayed City, Abu Dhabi
Objective
A position as a Waiter utilizing my exceptional hospitality skills and my ability to provide quality and courteous service to the customers in order maximize customer satisfaction and revenue
Experience
Restaurant/ Coffee Balneo, Morocco
07/2016 - 10/2016
Waiter
Hotel Kenzi Farah Marrakech, Morocco
10/2017 - 02/2018
Internship
Present menus to the quests and respond any questions concerning menu items. Serve beverages and food.Take necessary action to resolve any complaints.Prepare and serve specialty dishes at tables.
Hotel Marriott Jan Palace Fez, Morocco
03/2018 - 06/2018
Internship
Physically fit and able to work
Strong eye for detail
Excellent communication skills
Strong understanding of cleaning chemicals and processes Inventory management skills
Excellent at following workplace health and safety rules Great at developing rapport with customers
Hotel Marriott Jnan palace Fez, Morocco
07/2018 - 01/2019
Waiter( Room service)
Delivered orders to guest and meeting rooms promptly. Responded to all guest queries regarding menu items and beverages. Processed cash and credit card guest payments.
Double-checked guest food and beverage orders for accuracy before serving. Arranged dining tables neatly per restaurant standards. Informed VIP guests of special menu items and options. Restaurant / Coffee Moltaka Al Oussar Fez,Morocco
03/2019 - 07/2019
Waiter
Providing excellent customer service
Checking on customers to make sure they enjoy their time at the restaurant Escort customers to their table.
Serve food, prepare checks, present menus to customers Answer questions related to the specialties available at the restaurant Explain on how food and beverages are being prepared . Restaurant/ Coffee/ Piscine, Oujda Morocco
08/2019 - 10/2019
Waiter
AlAkkawi Flowers Grills Abu Dhabi
11/2019 - Work continues
Waiter
Education
2014/2015
Baccalaureate standard
ECOLE EMTIGE
2016/2017
Diploma in IT (data entry operator).
ECOLE PHIDI
2017/2018
Diploma from the Institute of the private hotel industry (catering agent).
Skills
Serious
Sense of responsibility
Control of hygiene and food safety rules HACCP
Cleaning of premises and equipment
Good physical resistance, speed, memorization, organization. Team work
Language
Arabe French English