Training Quality
Resume:
MARILOU B A T T A
E DUCATION
Bachelor of Arts in English 2015
Polytechnic University of the Philippines
A four-year degree program that centers on the
theoretical aspects and practical applications of the English language and literature.
E X P E R I E NCE
Senior Supervisor for Training and Quality Assurance CCK City Network Inc. September 2018-March 2020
Leads in the creation of training programs and
materials, ensure the quality of training and that there is a constant improvement in the training programs
provided for the employees of the department.
Supervises a group of Quality Assurance Specialists who are responsible for Quality Assurance evaluations to ensure that the overall quality of the customer
experience meets company expectations.
Speaking Test Rater CCK City Network Inc.
December 2014- September 2018
Evaluated recorded responses of Japanese students’ speaking test. It is a sub-test that focuses mainly on the test takers’ use of the English language as a tool for oral communication.
ESL Instructor EIEN Academy of English July 2014- November 2014
Helped Japanese students improve their language skills like reading, writing, and conversing using the English Language, focusing on developing conversational and business-related communication skills.
ESL Instructor Winglish Phone Inc. December 2013- July 2014
Helped Korean students improve their language skills like reading, writing, and conversing using the English Language through video classes.
A dedicated and customer-
focused Senior Supervisor for
Training and Quality Assurance
with a successful background in
leading highly performing teams
to meet or exceed objective.
An inspiring team builder with
experience in training, team
development, and delivering
excellence
mariloubatta23
@gmail.com
Linkedin.com/in/marilou-batta-
b903071a5
S K I L L S
Client-focused
Team management
Training program design
Communication expertise
Proficiency in English
Contact this candidate