Sales Customer Service

Stephon Jackson

*** ***** **, ***********, ***** Carolina 29851

Home: 803-***-****

******************@*****.***

Summary:

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Good inventory control and auditing skills.

Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.

Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized record keeping and client relations. Worked quickly and carefully to maintain efficiency and prevent merchandise damage. Proven team leader when helping new employees build skills.

Backroom Team Member with excellent hands-on experience unloading, moving and arranging merchandise in retail store. Highly skilled at safely moving merchandise, neatly organizing goods in stockroom and accurately counting inventory. Successfully maintained endurance throughout shifts to complete work quickly.

Organized professional with superior work ethic and team player attitude. Commended for honesty, hard work and positive attitude.

Proven history of reorganizing processes for increased productivity. Sales-oriented Meat Cutter with distinct cutting, customer service and quality assurance skills. Successful at providing thorough information to customers and staying calm in high-traffic times. Detail- oriented worker dedicated to high-quality products. Thrives in team-oriented or self-motivated environments. Offers articulate communication skills, both verbal and written. Highly skilled cook with 3 years of experience providing freshly prepared ingredients for fast food restaurant. Expert at preparing various menu items using basic and advanced cooking methods. Customer-focused and dedicated to preparing orders exactly as requested. Work well under pressure and always willing to help teammates and customers. Arrive to work early to prepare for shift and relieve other coworkers on time.

Skills:

• Contemporary sauce work

• Cutting and slicing techniques

• Dish preparation

• Sous vide technique

• Dispatching

• Problem resolution

• Forklift trained

• Vendor relations skills

• Freight transportation

• Motivated self-starter

• Map reading and navigation skills

• Product organization

• Stockroom procedures

• Freight operations

• Employee training

• Machine learning

• Wrapping and boxing

• Sales presentations

• Sales tracking

• Frying

• Stocking ingredients

• High volume production capability

• Cleaning and sanitization

• Kitchen equipment cleaning

• Food preparation

• Operating fryers and grills

• Cleaning and organization

• Stocking supplies

• Meat cutting

• Temperature checks

• Customer service

• Inventory management

• Product packaging

• Record keeping

• Heavy lifting

• Display set up

• Restocking and display setup

Experience:

Logistics Team Member

02/2019 − Current

Target

Aiken, SC

• Trained new employees on cleanliness, client interactions and various types of meat cuts.

• Worked with vendors to obtain optimal prices and delivery schedules.

• Printed, picked and packed items for shipment according to tight schedules.

• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

• Coordinated with freight forwarders to expedite international shipments.

• Communicated with floor managers to determine merchandise placement. Backroom Team Member

02/2018 − 02/2019

Walmart

Aiken, SC

• Packed and labeled order shipments.

• Helped customers by [Action].

• Stocked shelves by unloading and arranging merchandise.

• Considered specific product requirements and accessibility when managing and organizing storage areas.

• Sorted and moved products using conveyor system.

• Coordinated shipping and receiving schedules with production to assist in traffic control on docks.

• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

• Helped train new employees by explaining procedures and daily duties.

• Safely disposed of chemicals and waste materials.

• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

• Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

• Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses.

• Educated customers on meat choices and preparation methods to increase sales.

• Properly stored meat to decrease waste and increase product freshness span.

• Answered customer questions about specific products and cut meats to specifications.

• Trained new employees on cleanliness, client interactions and various types of meat cuts.

• Cut, wrapped, weighed and labeled orders for customers.

• Kept detailed records of meat cuts to ensure accurate inventories. Cook

01/2017 − 01/2018

McDonald's

Aiken, South Carolina

• Sanitized workstation at end of shift to minimize salmonella and other food borne illnesses.

• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

• Mixed, weighed and proofed ingredients to match exact recipe formula.

• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush. Cook

02/2016 − 02/2017

Wendy’s

Aiken, SC

• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.

• Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.

• Operated all bakery equipment, including ovens, proofers, fryers,, rounders, scales and mixers.

• Precooked garnishes such as bacon pieces for later use to top off fresh dishes.

• Maintained consistent quality and high accuracy when preparing identical dishes every day.

• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

• Replenished food items from inventory and rotated ingredients to use oldest products first. Education and Training:

08/2019- Current

High School Diploma: Byrd Learning Center Aiken, SC

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