soufiane kelfa

Birthday : ** July ****,

Kuwait City, Hawally 40002

E-mail:

adeyh2@r.postjobfree.com

Phone: +965********

Experience

Kuwait Continental Hotel Groups, Receptionist April 2017 - June 2019 Welcomes customer by greeting Processes guest check ins and check outs and handles monetary transactions Receive incoming reservation by phone calls and emails ( Booking.com and etc ..) Answering questions and responding to requests Greet visitors warmly and make sure they are comfortable Manages and resolves all guest complaints in a professional manner Schedule appointments meetings and reservations as needed Knows room locations, types of rooms available, and room rates Knows daily activities and meetings taking place in the hotel Processes guest check outs and handles monetary transactions

adeyh2@r.postjobfree.com Kuwait Continental Hotel Groups, Receptionist April 2017 - June 2019 Nationality : Moroccan

Phone: +965********

soufiane kelfa Resume

Trafalgar General Trading Luxuries CO, Receptionist June 2019 - June 2019

Welcomes customer by greeting

Greet the showroom customers and assist them by providing the information

Answering questions and responding to requests

Greet visitors warmly and make sure they are comfortable Manages and resolves all guest complaints in a professional manner

Selling spare parts and accepting payments

Manage communication including emails and phone calls Answer/operate multi line phone system and Transfer callers to appropriate

Sort and distribute incoming mail Receive deliveries Maintain and order office supplies

Maintain the cleanliness of the reception area and lobby Education

ETF Dual hospitality and Touristic school, Hospitality and touristic deploma February 2015 - October 2016

learned communications skills

Learned hospitality and touristic basics skills

learned First Aid full medical treatment

Oualed Hariz West, High School of Physics and chemistry January 2014 - January 2015

Trafalgar General Trading Luxuries CO, Receptionist June 2019 ETF Dual hospitality and Touristic school

Hospitality and Touristic Certificate - February 2015 - October 2016 High School of Physics and chemistry January - 2014 - Mars 2015 Skills

Languages ( English, Arabic, French )

Strong written and verbal communication skills

Excellent communication and customer service skills Five years experience in same field

Strong computer skills

Provides support for office equipment and requests service when necessary

Process all payments types ( Cash, Checks, Debit or Credit cards

)

Proficient computer skills, including Microsoft Office Process all payments types ( Cash, Checks, Debit or Credit cards ) Proficient computer skills, including Microsoft Office

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