Office Customer Service
Resume:
soufiane kelfa
Kuwait City, Hawally 40002
E-mail:
***************@*****.***
Phone: +965********
Experience
Kuwait Continental Hotel Groups, Receptionist April 2017 - June 2019 Welcomes customer by greeting Processes guest check ins and check outs and handles monetary transactions Receive incoming reservation by phone calls and emails ( Booking.com and etc ..) Answering questions and responding to requests Greet visitors warmly and make sure they are comfortable Manages and resolves all guest complaints in a professional manner Schedule appointments meetings and reservations as needed Knows room locations, types of rooms available, and room rates Knows daily activities and meetings taking place in the hotel Processes guest check outs and handles monetary transactions
****************@*****.*** Kuwait Continental Hotel Groups, Receptionist April 2017 - June 2019 Nationality : Moroccan
Phone: +965********
soufiane kelfa Resume
Trafalgar General Trading Luxuries CO, Receptionist June 2019 - June 2019
Welcomes customer by greeting
Greet the showroom customers and assist them by providing the information
Answering questions and responding to requests
Greet visitors warmly and make sure they are comfortable Manages and resolves all guest complaints in a professional manner
Selling spare parts and accepting payments
Manage communication including emails and phone calls Answer/operate multi line phone system and Transfer callers to appropriate
Sort and distribute incoming mail Receive deliveries Maintain and order office supplies
Maintain the cleanliness of the reception area and lobby Education
ETF Dual hospitality and Touristic school, Hospitality and touristic deploma February 2015 - October 2016
learned communications skills
Learned hospitality and touristic basics skills
learned First Aid full medical treatment
Oualed Hariz West, High School of Physics and chemistry January 2014 - January 2015
Trafalgar General Trading Luxuries CO, Receptionist June 2019 ETF Dual hospitality and Touristic school
Hospitality and Touristic Certificate - February 2015 - October 2016 High School of Physics and chemistry January - 2014 - Mars 2015 Skills
Languages ( English, Arabic, French )
Strong written and verbal communication skills
Excellent communication and customer service skills Five years experience in same field
Strong computer skills
Provides support for office equipment and requests service when necessary
Process all payments types ( Cash, Checks, Debit or Credit cards
)
Proficient computer skills, including Microsoft Office Process all payments types ( Cash, Checks, Debit or Credit cards ) Proficient computer skills, including Microsoft Office
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