Customer Service Desktop Support
Resume:
Shiryl Oliver
Willing to relocate
Augusta, GA **906
adeydv@r.postjobfree.com
To secure a position within an organization with a diverse and innovative workforce. I am seeking a position that demands associates to provide outstanding customer service with entry level computer skills. My years of customer service management skills, strong organizational skills, and team work. Allows me to improve overall customer satisfaction and work well with people. Willing to relocate to: Atlanta, GA
Authorized to work in the US for any employer
Work Experience
Benefits Talent Client Support
ADP - Augusta, GA
September 2019 to February 2020
Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment. Support / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client’s annual enrollment period. Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back- office and off-shore teams to supplement execution of tasks/activities. Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits. Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership, etc.) to support the configuration of the WFN application and associated integration/connections resulting in a successful annual enrollment event. Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise. Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates.
Technical Support Representative
Unisys - Augusta, GA
August 2018 to February 2019
Taking ownership of customer issues reported and seeing problems through to resolution.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients. Create tickets.
Baggage Floor Manger
Delta Air Lines - Augusta, GA
May 2010 to July 2018
Position is responsible for tracking baggage through the Delta system, proactively notifying station of baggage mishandling, as well as reviewing and coding loss, damage, pilferage and/or delay. Posses' strong decision making ability and a self-starter highly motivated, dependable, and open to change. Initiates and implements the services as per customers need. Good judgment and excellent problem solving skills. Provide technical help desk assistance for Delta systems and website problems. Teir 2 IT Professional Support
TaxSlayer Pro - Evans, GA
November 2017 to February 2018
Networking Migrations, provide professional troubleshooting and Maintain of custom computer. Customer service and support.
Knowledge of basic principles of networking, and installation and administration of current operating systems.
Ability to analyze user requirements, install, modify, repair and maintain microcomputer hardware and software systems and provide advice, technical assistance and training to customers. Ability to make logical independent decisions based on technical knowledge, repair experience and existing procedures and protocol.
Ability to handle problems and requests in a positive manner in conjunction with established processes and procedures.
Tariff Classification Specialist (Rater)
UPS Chain Solution\Brokerage - Aiken, SC
October 2006 to June 2011
Responsible for classifying shipments according to the Harmonized Tariff Schedule of the United Stated. Work well alone and able to work in team setting. Provide administrative support, train and assist new employees. Demonstrate effective written and verbal communication skills. Good judgment and excellent problem solving skills. Provide timely and accurate input for all tasks. Install upgrade for UPS systems. Verifying and upgrading software. Possess good analytical skills with numbers and problem resolution. Self-starter and highly motivated employee. Help desk for product use
Bellsouth/AT&T - Augusta, GA
September 2007 to January 2008
Augusta, GA
AT & T Consumer Support
Consult with customers to recommend and sell a variety of AT&T products and services to meet AT & T customers' needs. Provide AT&T customers with a positive sales and service experience. Interact with multiple online systems while speaking with customers. Initiates and implements the services as per customers need. Provide timely and accurate input for all tasks. Demonstrate ability to meet deadlines. Deal with multiple demands. Help desk for product use. Master Cosmetologist/Cosmetology Instructor
One on One Hair and Nails - Martinez, GA
1994 to 1996
Computerized client information and product inventory, prepared accounts payable and account receivable of sales and inventory, care taker of customers' hair, scalp and eyebrows, answer telephone calls on multiline system. Schedule appointments for myself and assist other stylist. Provide consultation with customers about hair, scalp and products used. Responsible for financial management of incoming and outgoing monies for customers, products and services rendered. Make mathematical calculation and ensure proper billing with clients and distributors. Supply self of all hair care products (buyer). Sale hair care products to customers. Provide timely and accurate input for all tasks. Provide strong leadership and motivational skills. Good judgment and excellent problem solving skills. Also, Capable of being flexible, adaptable, proactive, and self-motivated employee. Front Desk Customer Service\Reservationist
The Partridge Inn - Augusta, GA
1992 to 1994
Assisted guest with check-in and out, operated computerized register, entered data of all guest lodging information, answered switchboard with 20 incoming lines, prepared monthly reports on services, guest and inventory for entire Inn, prepared accounts payable and account receivable for Inn accounts. Record keeping and post billing to daily guest and in-house Inn accounts. Provide excellent organizational, customer service and communication skills with guest and employees. Education
Diploma
Augusta Technical College - Augusta, GA
2006
Skills
• BILLING (4 years)
• CUSTOMER SERVICE (2 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (2 years)
• SWITCHBOARD (2 years)
• Networking IT (Less than 1 year)
• Active Directory
• Desktop Support
• Help Desk
• Service Desk
• Tech Support
• Call Center
• Troubleshooting
• Data Entry
• Typing
• Time Management
• Data Collection
• 10 Key Calculator
• QuickBooks
• IT Experience
• English
• Microsoft Word
Certifications and Licenses
A valid IT Specialist certification
Additional Information
Skills:
MS Word/Works, Access, Excel, Power Point, Outlook, Faxing, Copying, Scanning, Billing/Account Payable/Receivable, Maintenance and Installation of PC Software and Hardware, Troubleshooting systems and applications, Customer service, Data entry, Switchboard Operator, Internet Web and technology terminology knowledge Systems used CMS Windows Oracle Intern:
June 2006 to October 2006
4 T's Computer
520 Bobby Jones
Martinez, GA. 30909
Maintenance and Installation of PC Hardware and Software
Contact this candidate