Customer Service Security
Resume:
Bryan Makanjuola
IT Support Associate
Windsor Mill, MD 21244
***************@*****.***
SUMMARY
Transitioning from Financial Services and seeking a full-time role in the field of Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. The Google IT Support Professional Certificate accompanies my 5 years of troubleshooting, unmatched customer service and problem solving skills.
EDUCATION
Baltimore City Community College - AAS
Computer Information Systems 2019 - 2021
Google IT Support Professional Certificate - Certificate
July 2020
Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs
Comptia Security+
Exam Scheduled for September 2020
EXPERIENCE
Wells Fargo, -Lead Teller
August 2018 - PRESENT
●Consistently provided excellent customer service by building relationships and enthusiastically assisting customers
●Assisted customers with inquiries and problem resolution in a professional manner
●Created a new monthly report that improved the audit process
●Trained tellers on banking procedures and Risk Management to ensure consistency and prevent loss within the branch
●Demonstrated proficiency and executed store operational standards, while implementing these operational standards to tellers
●A consistent "Top Performer in Sales Referrals"
Wells Fargo - Teller
August 2016 - January 2018
●Organized client data using computer data entry system for bank reconciliation
●Served as first point of contact with clients to resolve problems
Amazon - Problem Solver
MONTH 2014 - MONTH 2016
●Troubleshoot and resolve problems with inventory; including printing ASIN labels, remove damaged products and adding expiration dates to food and health products
●Resolve issues in a timely manner
●Use excel to track Problem Solve Department issues efficiently and accurately
Technical & Business Proficiencies
Skills: Linux, Windows, Troubleshooting, Customer Service, Networking, Active Directory, Cybersecurity, DHCP, DNS, TCP/IP, Help Desk, VPNs and Proxies, Network Security, configuration, Risk Management
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