I am a committed individual with the abilities to work in a single and group environment with experience in the Security Control Room activities combined with skills in the administrative field related to customer service and support. Extended experience in the personal care field has added to my abilities to excel in all fields requiring dedication and exceptional standard of commitment.
Further experience in Security Control room environment has enabled me to make prompt and accurate actions part of my customer care profile
I am a creative and innovative individual who sees problems as opportunities to develop solutions that will better serve the company
I am the person whose ascension to the company would be to the advantage of all involved while maintaining specific attention to preserving confidential backend information.
Poised to actively caring for clients and their property with dignity and respect.
Compassionate caregiver with hands-on experience in providing personal care and hygiene services to clients, residents, and patients.
Focused on ensuring the clients’ comfort and safety and satisfaction at all times.
Ability to promote independence and assist with activities of daily living.
Date of Birth: 20 August 1992 Languages: English/Afrikaans
Nationality: South African – White Drivers licenses: A1 and B Reference: Available on Request
Professional Phone etiquette
Time management specialist
Proficient Record keeper
Friendly and hospitable
Ability to maintain confidentiality
Ability to use printers, copiers and other office equipment
Ability to treat and care for clients and their property with dignity and respect.
Ability to adapt to various living environments and locations.
Ability to communicate with clients in a friendly and congenial manner.
Ability to maintain an organized, clean, and functional workspace.
Health and Safety
Professional Learning and Development
Professional Learning and Development certified courses:
Care taker studies: Lazarus Tuisversorgers - 2018
Care taker practical: Medstep clinic – 2018
Computer literacy Excel
Security Control Room Operator PPS Monitoring & Reaction October 2019 - January 2020
Duties Security Control Room Operator
Worked as part of a team to operate equipment in the control room that directly affected the performance of the company and its organizational processes.
Ensure the smooth and effective day to day running of the site based Control Room function.
Keep the Security Site Manager/Supervisor informed of incidents, and ensure that agreed levels of service and contractual requirements are achieved as a minimum.
Maintain real-time logs, compile reports, and fill out detailed checklists for accurate record-keeping and accessibility for superiors.
Assist and monitor the NSIU (National Strike intervention Unit) to respond to incidents using
QT Watch Control Room Management system: QTWatch is an advanced windows based alarm and event monitoring system making full use of the advantages and diversity of mouse activated functions that gives the operator freedom to attend to human intervention functions like communication with clients and reaction units.
Giving support to intervention units with information gathered from OP Listener system.
Providing support and assurance to clients during incidents.
Ensure that all critical alarms are actioned in a timely manner.
Monitor access and egress of personnel and respond to breaches.
Responsible for the administration, issue and return of all keys and radio communication equipment.
Ensure that all incidents, which occur during the course of duties, are reported promptly and recorded within the guidelines laid down by company and efficiently dealt with.
Ensure integrity of the security systems is maintained
Ensure that the removal of goods and permit to work procedures are maintained at all times.
Comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
Maintained a key element of the Control Room function by utilising the technology available to ensure that as far as possible clients remained secure and any suspicious activity was noted and communicated in line with standard operating procedures.
Assist in preventing unauthorised access/egress through monitoring of using CCTV and internally noting results in the Daily occurrence log.
Responsible for monitoring and operating CCTV cameras and Alarm Systems.
Ensured work area was kept clean and tidy at all times.
Ensured any queries in the first instance were referred to the Control room supervisor on shift.
Ensured the filing was completed during the day.
Ensured the detailed handover of any outstanding actions.
Caregiver Caressa Home Nursing June – October 2019
Caregiver Private Home Nursing January 2018 – June 2018
Caregiver Private Home Nursing September 2017 – December 2017
Comprehend the details laid out in patient care programs and devise methods to follow them
Provide patients with assistance in toileting, grooming, washing, and bathing
Prepare and serve meals according to set nutritional plans charted out in patients’ files
Provide companionship and counselling to patients as a means of providing comfort and support
Remind patients to take their medications on time or administer prescribed medication
Observe patients to determine changes in behaviour and health and report findings to doctors immediately as part of observation file
Accompany patients to doctors’ appointments and encourage them to take part in recreational activities
Ensure that patients’ surroundings are kept clean and safe
General care of patients’ wellbeing
Assist in handling household chores such as laundry, errand running, and cleaning
Create and submit patient condition/progress report to presiding doctors periodically
General house work (cooking, cleaning, etc.)
Blood pressure monitoring
Treatment of bedsores
Liaison with Hospice sister
Administrative Assistant KPS(Kilnerpark Security) & (Crupol Cash Loans) October 2014 - April 2017
Administrative Assistant CFC (Christian Family Church) & PIAM (Power in Action Ministries) May 2012 until June 2014
General admin- Post sorting, Filing functions
Balancing of petty cash
Balancing of monthly statements
Loaning money to clients
Operation and Checking credit/debit card machine slips against statements
Data capturing on Excel
Making of CDs and DVDs
High School: Hoërskool Wonderboom – 2011