A versatile franchise support development professional with over 20 years experience in franchise support, operational support, franchisee development relations and restaurant operations within the foodservice franchise industry. Exceptional knowledge of U.S. markets & existing franchise operators interested in additional concepts. Strong communication skills, common sense, team player with an energetic leadership style to keep & mentor the most challenging to the exceptional franchise operators to exceed at theirs business endeavors.
Career Expertise ¢
Evaluates, analyzes, & coaches current or new franchisees to include new store openings, future franchise development, manage current unit operations standards while business development plans; investigates competitive & reviews franchisee’s unit performance trends; formulates pivotal strategic plans to maintain & increase market share for the company interest.
Analyzes overall performance information in a timely manner, & generates action plans with operative decisions on focus on positive long-range goals & store objectives.
Organizes, coordinates, & assumes full responsibility for renovation, franchising, repositioning, and the operation of multiple restaurants; sets priorities, activates methodologies, & creates plans to implement corporate initiatives.
Conceives, designs, plans & administers franchises menu development strategies & special programs with all franchisees.
Works with franchisees revenue enhancement customer value perception strategies to establish cost control & revenue generation precedents.
Motivates franchisee personnel; maintains open channels of communication to result in optimum performance, responsible business development, and the consistent achievement of sales goals.
Establishes, administers, & monitors standards, policies, & procedures to be in compliance with the company organizational standards & goals; evaluates & promotes the progress of ongoing operations through continuous quality assessment of short-term/long-range strategies, goals, & achievements.
Troubleshoots problem areas; assesses & analyzes situations, issues, & needs; generates decisions & effective courses of action to resolve problems or potential obstacles.
I am serve- safe certified.
I have been certified as a serve- safe proctor.
I am proficient in the micro soft applications of word, excel, and power point.
I have been certified as a serve- safe instructor.
Chicken Express “L.S.B.” Houston, Texas Oct 2016---Present
I currently have the responsibility for 7 freestanding Chicken Express Units, I have complete P&L responsibility for all costs, sales and bottom line profits of the units. I have opened 3 new restaurants for this company, completely wrote and implemented a management training program, certified all members of the management team to help insure operational excellence.
RGT Foods (Taco Bell) Jackson, Ms Feb 2013 – Aug 2016
Area Coach/Market Coach
I oversee nine Taco Bell restaurants in the Jackson, Ms and surrounding area. I have complete P&L responsibility for the restaurants assigned to me. I also am involved in the planning and building phase for a new restaurant in the market. I am also responsibility for the managerial staffing for all the restaurants in the market.
These restaurants have improved the overall market V.O.C. scores to exceed the company goal of 78% and now we are showing average of 80.67%
Helped to lead the team to improve I-Cos in the market, while still not at goal we have dropped to within .5% of standard
For the most recent period the market made labor standard for the first time in over a year.
Pizza Inn Inc Dallas, Tx 75056 March 2006 – Dec 2012
Franchise Business Consultant
¢ I Worked with and helped mentor individual franchise owners in the complete operations of their busin
Serve as the corporate contact between Pizza Inn International & the franchise community.
Help oversee the opening & development of two new franchise units in the last 4 months.
Instrumental in the developing positive support of franchisee concerns while helping them improve their quality of food standards & operations in this market.
Consistently achieves overall high secret shopper scores & franchise positive evaluation feedback.
Taco John’s International Cheyenne, WY 82001 October 2003 –March 2006
Franchise Business Consultant
¢ Worked directly with individual franchise owners in the complete operations of their businesses and
Profitability 80 stores
Served as the corporate contact between Taco John’s International & the franchise community.
Oversaw the opening & development a several new franchise units in a 3 year period.
Instrumental in the developing positive support of franchisee concerns while helping them improve that quality of food standards & operations in the region.
The region consistently achieved high secret shopper scores & positive guest service positive evaluations feedback.
Burger King Corp. Miami, FL 33126 June 2001 – October 2003
Franchise Business Manager
¢ Supported and coached with franchise groups & individual owners in the complete operations of their
business. Served as the corporate liaison contact between Burger King Corp. & the franchise
Community. This was about 103 restaurants.
Trained & developed top field personnel for Company Franchise Consultants
Helped to turn a double digit decrease into an increase in the Region.
Worked with Regional Marketing Manager to support new product rollouts.
Helped to improve overall shopper scores in my entire area by 10 points.
Back Yard Burgers, Inc. Memphis, TN 38118 1992 – June 2001
Franchise District Manager
¢ Work with individual franchise owners in the operations of their business. Served as the
Corporate contact between the franchise community for any new initiatives & support
on-going growth & development of the market and personnel which covered about 60 restaurants.
Developed & formed the first co-operative marketing association among
franchisees to support a positive collaborative working environment.
Directed & guided franchisee’s to understand & embrace that by staying within the
company guidelines while always supporting a win-win management philosophy.
Regional sales grew annually at 5% to 10% positive sales growth on an annual basis.
Our franchisees won 5 of the 6 national awards at the national convention in
2001 from my region.
Shopper scores at restaurants assigned to were average 15% points higher then any
other region in the company.
Taco Bell, Inc. Marietta, GA 1987 – 1992
Senior Market Training Manager
¢ Responsible for the overall management of a free-standing restaurant. Interviewed
& trained management candidates for Assistant Restaurant General Manager &
Shift Manager positions for 14 stores in the metro Atlanta area. Oversaw the training
activities of more then 100 stores & 3 additional Training Managers throughout
the state of Georgia.
Wrote the shift manager other employee training related training manual.
Trained 3 other Market Training Managers.
Supported the growth of field operations support personnel to excel in performance.
Red Lobster, Inc. San Antonio, TX 1984 – 1987
¢Responsible for the overall management of a restaurant. Supervised 3 Assistant
Managers and a crew of 80. Handled annual sales volume between 1.8 million
& 4 million in revenue.
Developed 3 members of my management team to be promoted
to General Managers.
Increased the sales of my last restaurant unit sales by 10%.
Church’s Chicken Cincinnati, OH 1981 – 1984
District Training Manager
In charge of training for 47 stores in 5 cities.
University of Dorchester (1997-1999)
Masters Degree in Business Management
University of Memphis (1974-1977)
BBA Candidate in Business Management with emphasis in Food Service
References: Available upon request.