Manager Sales
Resume:
Mohamed Masoom Shariff
******@*****.***
Bhumika Primrose
Flat No. 103, Aradhana Layout,
3rd Cross, JP Nagar 7th Phase,
Bangalore560076 (Karnataka)
Seeking Top Level Assignments in Hotel Operations
with a premier organization in the Hospitality Industry
KeySkills:
Operation Management, F&B Operations, Resource Management, Client Servicing
Total Years of Experience
30+ Years
Current Location
Bangalore
Location Preference
Bangalore
Present Work Experience
A. Unit manager at Keto Kitchen, Koramangala, Bangalore
From April 18, 2019 until December 31, 2019
B. October 2014 until April 2017 : Food and Beverage Manager
Officiating Resident Manager very often.
Hotel Calangute Towers Goa, it is 54 room hotel with all five star facilities such as two
restaurants, 24 hour room service, lounge bar and a banquet capable of handling 100 covers. At
present, it is consider being best property in North Goa in terms of Product Quality, Service,
Occupancy and Profitability.
Responsible for overall operations of the department
SPECIAL FOCUS AREAS
:
Guest Relations:Guest Experience is of consistent high quality, Guest Satisfaction Index
score of 100%, Timely concern and compassion to guest feedback
Profitability: Optimal utilization of identified resources as per Business Plan to ensure high
business yield and profitability, Discounts & Allowances policy, Enforcement of processes
for extension of credit to minimize risk of recovery
C.
General Manager, since May 2014 (Joined at Goa, at time of leaving I was posted at
Kumarakom, Kerala) until October 2014
Leisure Hospitality Services PvtLtds., (Indias fastest growing boutique resort brand), an
upcoming company with a presence at various destinations like (Kumarakom, dharamshala,
Karwar, Goa etc.,)
Leisure Vacations Cliff Resort & Goa by the Sal both at South Goa has 11, and 7 Plush cottage
rooms, Multi cuisine Restaurant with,conference room, recreation facilities like Swimming Pool,
Game room, Board Games, Gymetc
Responsible for
General Administration:
Constantly review the operating efficiency of the Departments
Coordinate in the preparation of Departmental Budgets
Review on the Annual Budget
Preparation and implementation of Sales & Marketing strategies
Maintain vigilance over procedures followed in the Departments and suggest improvements
in method in order to streamline the functioning
To chair the daily Morning Meetings with Departmental Heads
Emphasize and practice the systems laid down
Examine guest complaints and advise on the corrective measure to be taken
Routine and daily round of the hotel
Conversant to a reasonable degree with the labour laws
Review all staff training with Departmental heads
To keep the Director Operationsinformed on all activities
Maintain strict vigilance over security and ensure that periodic firefighting drills and other
steps in security preparedness are taken with a view to safeguarding the guest and property
Channel for both formal and informal communications between staff and top management
In addition to the above mentioned duties and job functions any other assignment given by
the top management.
SPECIAL FOCUS AREAS
:
Guest Relations: Guest Experience is of consistent high quality, Guest Satisfaction Index
score of 100%, Timely concern and compassion to guest feedback
Profitability: Optimal utilization of identified resources as per Business Plan to ensure high
business yield and profitability, Discounts & Allowances policy, Special rate offers to
companies, Enforcement of processes for extension of credit to minimize risk of recovery
General Manager, since June 2010 until April 2014
Eagle Ridge Resort, Bangalore (Ind Euro Touristik Pvt Ltd.,)
The Eagle Ridge Resort, Bangalore has 33 Plush cottage rooms, Multi cuisine Restaurant with
attached bar,conference room, recreation facilities like Swimming Pool, Game room, Board Games,
Snooker Table etc
Responsible for
General Administration:
Constantly review the operating efficiency of the Departments
Coordinate in the preparation of Departmental Budgets
Review on the Annual Budget
Preparation and implementation of Sales & Marketing strategies
Maintain vigilance over procedures followed in the Departments and suggest improvements
in method in order to streamline the functioning
To chair the daily Morning Meetings with Departmental Heads
Emphasize and practice the systems laid down
Examine guest complaints and advise on the corrective measure to be taken
Routine and daily round of the hotel
Conversant to a reasonable degree with the labour laws
Review all staff training with Departmental heads
To keep the Managing Director informed on all activities
Maintain strict vigilance over security and ensure that periodic fire fighting drills and other
steps in security preparedness are taken with a view to safeguarding the guest and property
Channel for both formal and informal communications between staff and top management
In addition to the above mentioned duties and job functions any other assignment given by
the top management.
SPECIAL FOCUS AREAS
:
Guest Relations: Guest Experience is of consistent high quality, Guest Satisfaction Index
score of 100%, Timely concern and compassion to guest feedback
Profitability: Optimal utilization of identified resources as per Business Plan to ensure high
business yield and profitability, Discounts & Allowances policy, Special rate offers to
companies, Enforcement of processes for extension of credit to minimize risk of recovery
Manager Operations, since March 2010 (For Three months)
The Ocean Pearl, Mangalore (A unit of Sagar Ratna Hotels Pvt Ltd New Delhi)
03 star business hotel, 84 rooms, with 24 hr coffee shop, Fine dining Restaurant, Lounge Bar,
Conference halls3,Pure Veg Restaurant
Joined during project stage & the hotel opened on 9thMay 2010
Responsible for setting up of Front Office, F&B Service & House Keeping Depts. Responsible for all
operations, with the FOM, F&B Manager, Chef, EHK, Sales, Engineer, reporting to me & in turn I
was reporting to General Manager South.
Resident Manager, October 2006 to March 2010
The Heritage Resort, Coorg has 24 Plush cottages, Multi cuisine Restaurant with attached bar,
Ayurvedic Massage Centre, conference room, recreation facilities like Swimming Pool, Game room,
Board Games, Pool Table etc
Responsible for
General Administration:
Constantly review the operating efficiency of the Departments
Coordinate in the preparation of Departmental Budgets
Review on the Annual Budget
Preparation and implementation of Sales & Marketing strategies
Maintain vigilance over procedures followed in the Departments and suggest improvements
in method in order to streamline the functioning
To chair the daily Morning Meetings with Departmental Heads
Emphasize and practice the systems laid down
Examine guest complaints and advise on the corrective measure to be taken
Routine and daily round of the hotel
Conversant to a reasonable degree with the labour laws
Review all staff training with Departmental heads
To keep the General Manager South informed on all activities
MIS reports to General ManagerSouth and the company
Maintain strict vigilance over security and ensure that periodic fire fighting drills and other
steps in security preparedness are taken with a view to safeguarding the guest and property
Channel for both formal and informal communications between staff and top management
In addition to the above mentioned duties and job functions any other assignment given by
the top management.
SPECIAL FOCUS AREAS
:
Guest Relations:Guest Experience is of consistent high quality, Guest Satisfaction Index
score of 100%, Timely concern and compassion to guest feedback
Profitability: Optimal utilization of identified resources as per Business Plan to ensure high
business yield and profitability, Discounts & Allowances policy, Special rate offers to
companies, Enforcement of processes for extension of credit to minimize risk of recovery
Other Work Experience:
March 2003 Oct 2006 : Asst Manager Food and Beverage
Regaalis Mysore (Earlier Known as Quality Inn Southern Star) it is 108 room hotel with all
five star facilities such as two restaurants, 24 hour room service, lounge bar and a banquet capable
of handling over 1500 covers. At present, it is consider being best property in Mysore in terms of
Product Quality, Service, Occupancy and Profitability.
Responsible for over all operations of the department
Oct 2002 till March 2003 : Assistant Manager Food & Beverage
The Viceroy, Mysore, Responsible for 2 restaurants, banquet hall, Room Service & bar
operations.Officiating as GM at times & also doing sales calls.
Oct 2000 till Oct 2002 : Assistant Manager Food & Beverage
Best Western Ramanashree, Mysore. Responsible for 2 restaurants, 2 banquet Halls, Room
Service & bar operations.Officiating as GM at times & also doing sales calls.
Feb 1999 till Oct 2000 : Assistant Manager Food & Beverage
Southern Star, Hassan, Responsible for 2 restaurants, banquet hall, Room Service & bar
operations. Also doing sales calls
1986 To 1999 : Worked at different levels (RSOT to Senior
Captain) at Southern Star (Regaalis), Mysore
Languages : English, Hindi & Kannada,
EDUCATION : Graduate, B.Sc., (Physics, Chemistry and Mathematics)/
Passed out in the year 1985
nd
Date of Birth : 2 January 1964
COMPUTER KNOWLEDGE : Working knowledge of Windows, MS Office and the Internet
STRENGTHS
Strong knowledge in the hospitality industry
Ability to build and manage guest and client relations
Strong ability at leading and managing a team, inculcating good service skills in them
Excellent communication and inter personal skills
Maintaining and improving employee morale
Active, strong and focused. Always ready to do any given task promptly.
Work Reference : Mr U S Jamwal #097********
: Mr Yogesh Dhiman # 096********
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