Mohamed Masoom Shariff

+**.*****.*****

adeycx@r.postjobfree.com

Bhumika Primrose

Flat No. 103, Aradhana Layout,

3rd Cross, JP Nagar 7th Phase,

Bangalore560076 (Karnataka)

Seeking Top Level Assignments in Hotel Operations

with a premier organization in the Hospitality Industry

KeySkills:

Operation Management, F&B Operations, Resource Management, Client Servicing

Total Years of Experience

30+ Years

Current Location

Bangalore

Location Preference

Bangalore

Present Work Experience

A. Unit manager at Keto Kitchen, Koramangala, Bangalore

From April 18, 2019 until December 31, 2019

B. October 2014 until April 2017 : Food and Beverage Manager

Officiating Resident Manager very often.

Hotel Calangute Towers Goa, it is 54 room hotel with all five star facilities such as two

restaurants, 24 hour room service, lounge bar and a banquet capable of handling 100 covers. At

present, it is consider being best property in North Goa in terms of Product Quality, Service,

Occupancy and Profitability.

Responsible for overall operations of the department

SPECIAL FOCUS AREAS

:

Guest Relations:Guest Experience is of consistent high quality, Guest Satisfaction Index

score of 100%, Timely concern and compassion to guest feedback

Profitability: Optimal utilization of identified resources as per Business Plan to ensure high

business yield and profitability, Discounts & Allowances policy, Enforcement of processes

for extension of credit to minimize risk of recovery

C.

General Manager, since May 2014 (Joined at Goa, at time of leaving I was posted at

Kumarakom, Kerala) until October 2014

Leisure Hospitality Services PvtLtds., (Indias fastest growing boutique resort brand), an

upcoming company with a presence at various destinations like (Kumarakom, dharamshala,

Karwar, Goa etc.,)

Leisure Vacations Cliff Resort & Goa by the Sal both at South Goa has 11, and 7 Plush cottage

rooms, Multi cuisine Restaurant with,conference room, recreation facilities like Swimming Pool,

Game room, Board Games, Gymetc

Responsible for

General Administration:

Constantly review the operating efficiency of the Departments

Coordinate in the preparation of Departmental Budgets

Review on the Annual Budget

Preparation and implementation of Sales & Marketing strategies

Maintain vigilance over procedures followed in the Departments and suggest improvements

in method in order to streamline the functioning

To chair the daily Morning Meetings with Departmental Heads

Emphasize and practice the systems laid down

Examine guest complaints and advise on the corrective measure to be taken

Routine and daily round of the hotel

Conversant to a reasonable degree with the labour laws

Review all staff training with Departmental heads

To keep the Director Operationsinformed on all activities

Maintain strict vigilance over security and ensure that periodic firefighting drills and other

steps in security preparedness are taken with a view to safeguarding the guest and property

Channel for both formal and informal communications between staff and top management

In addition to the above mentioned duties and job functions any other assignment given by

the top management.

SPECIAL FOCUS AREAS

:

Guest Relations: Guest Experience is of consistent high quality, Guest Satisfaction Index

score of 100%, Timely concern and compassion to guest feedback

Profitability: Optimal utilization of identified resources as per Business Plan to ensure high

business yield and profitability, Discounts & Allowances policy, Special rate offers to

companies, Enforcement of processes for extension of credit to minimize risk of recovery

General Manager, since June 2010 until April 2014

Eagle Ridge Resort, Bangalore (Ind Euro Touristik Pvt Ltd.,)

The Eagle Ridge Resort, Bangalore has 33 Plush cottage rooms, Multi cuisine Restaurant with

attached bar,conference room, recreation facilities like Swimming Pool, Game room, Board Games,

Snooker Table etc

Responsible for

General Administration:

Constantly review the operating efficiency of the Departments

Coordinate in the preparation of Departmental Budgets

Review on the Annual Budget

Preparation and implementation of Sales & Marketing strategies

Maintain vigilance over procedures followed in the Departments and suggest improvements

in method in order to streamline the functioning

To chair the daily Morning Meetings with Departmental Heads

Emphasize and practice the systems laid down

Examine guest complaints and advise on the corrective measure to be taken

Routine and daily round of the hotel

Conversant to a reasonable degree with the labour laws

Review all staff training with Departmental heads

To keep the Managing Director informed on all activities

Maintain strict vigilance over security and ensure that periodic fire fighting drills and other

steps in security preparedness are taken with a view to safeguarding the guest and property

Channel for both formal and informal communications between staff and top management

In addition to the above mentioned duties and job functions any other assignment given by

the top management.

SPECIAL FOCUS AREAS

:

Guest Relations: Guest Experience is of consistent high quality, Guest Satisfaction Index

score of 100%, Timely concern and compassion to guest feedback

Profitability: Optimal utilization of identified resources as per Business Plan to ensure high

business yield and profitability, Discounts & Allowances policy, Special rate offers to

companies, Enforcement of processes for extension of credit to minimize risk of recovery

Manager Operations, since March 2010 (For Three months)

The Ocean Pearl, Mangalore (A unit of Sagar Ratna Hotels Pvt Ltd New Delhi)

03 star business hotel, 84 rooms, with 24 hr coffee shop, Fine dining Restaurant, Lounge Bar,

Conference halls3,Pure Veg Restaurant

Joined during project stage & the hotel opened on 9thMay 2010

Responsible for setting up of Front Office, F&B Service & House Keeping Depts. Responsible for all

operations, with the FOM, F&B Manager, Chef, EHK, Sales, Engineer, reporting to me & in turn I

was reporting to General Manager South.

Resident Manager, October 2006 to March 2010

The Heritage Resort, Coorg has 24 Plush cottages, Multi cuisine Restaurant with attached bar,

Ayurvedic Massage Centre, conference room, recreation facilities like Swimming Pool, Game room,

Board Games, Pool Table etc

Responsible for

General Administration:

Constantly review the operating efficiency of the Departments

Coordinate in the preparation of Departmental Budgets

Review on the Annual Budget

Preparation and implementation of Sales & Marketing strategies

Maintain vigilance over procedures followed in the Departments and suggest improvements

in method in order to streamline the functioning

To chair the daily Morning Meetings with Departmental Heads

Emphasize and practice the systems laid down

Examine guest complaints and advise on the corrective measure to be taken

Routine and daily round of the hotel

Conversant to a reasonable degree with the labour laws

Review all staff training with Departmental heads

To keep the General Manager South informed on all activities

MIS reports to General ManagerSouth and the company

Maintain strict vigilance over security and ensure that periodic fire fighting drills and other

steps in security preparedness are taken with a view to safeguarding the guest and property

Channel for both formal and informal communications between staff and top management

In addition to the above mentioned duties and job functions any other assignment given by

the top management.

SPECIAL FOCUS AREAS

:

Guest Relations:Guest Experience is of consistent high quality, Guest Satisfaction Index

score of 100%, Timely concern and compassion to guest feedback

Profitability: Optimal utilization of identified resources as per Business Plan to ensure high

business yield and profitability, Discounts & Allowances policy, Special rate offers to

companies, Enforcement of processes for extension of credit to minimize risk of recovery

Other Work Experience:

March 2003 Oct 2006 : Asst Manager Food and Beverage

Regaalis Mysore (Earlier Known as Quality Inn Southern Star) it is 108 room hotel with all

five star facilities such as two restaurants, 24 hour room service, lounge bar and a banquet capable

of handling over 1500 covers. At present, it is consider being best property in Mysore in terms of

Product Quality, Service, Occupancy and Profitability.

Responsible for over all operations of the department

Oct 2002 till March 2003 : Assistant Manager Food & Beverage

The Viceroy, Mysore, Responsible for 2 restaurants, banquet hall, Room Service & bar

operations.Officiating as GM at times & also doing sales calls.

Oct 2000 till Oct 2002 : Assistant Manager Food & Beverage

Best Western Ramanashree, Mysore. Responsible for 2 restaurants, 2 banquet Halls, Room

Service & bar operations.Officiating as GM at times & also doing sales calls.

Feb 1999 till Oct 2000 : Assistant Manager Food & Beverage

Southern Star, Hassan, Responsible for 2 restaurants, banquet hall, Room Service & bar

operations. Also doing sales calls

1986 To 1999 : Worked at different levels (RSOT to Senior

Captain) at Southern Star (Regaalis), Mysore

Languages : English, Hindi & Kannada,

EDUCATION : Graduate, B.Sc., (Physics, Chemistry and Mathematics)/

Passed out in the year 1985

nd

Date of Birth : 2 January 1964

COMPUTER KNOWLEDGE : Working knowledge of Windows, MS Office and the Internet

STRENGTHS

Strong knowledge in the hospitality industry

Ability to build and manage guest and client relations

Strong ability at leading and managing a team, inculcating good service skills in them

Excellent communication and inter personal skills

Maintaining and improving employee morale

Active, strong and focused. Always ready to do any given task promptly.

Work Reference : Mr U S Jamwal #097********

: Mr Yogesh Dhiman # 096********

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