Receptionist/Administrative assistant

Amandeep Kaur

********.****@*****.*** 587-***-**** Calgary, AB

SUMMARY

Excellent administrative skills including mailing, scanning, faxing, copying, filing. Proficient in handling the many tasks associated with an office environment. Answered customer’s emails inquiries, solving problems and providing new product information. Ability to manage time efficiently by scheduling tasks and keeping to do lists. Comfortable and successful in busy environment.

SKILLS AND KNOWLEDGE

Customer service skills Data entry

Initiative and problem-solving skills Database management (SQL)

Prioritizing and Multitasking MS-Office Suite

Office equipment handling Programming language

WORK EXPERIENCE

Customer Advisor (Short–Term) Jan 2019–Mar 2019

Shaw Communication

Helped the customer advisor team to manage their email inbox through sales force

Addressed an average of 100 customer inquiries and complaints each week.

Ensured all clients are provided a professional, friendly and prompt service

Triage customer requests to ensure they go to the right team

Processed and sorting customer email for follow-up

Provided information to customer as required via email

Maintained excellent customer service on an ongoing basis, maximizing customer satisfaction and enhancing relationships with customer

Followed up with customers on unresolved issues.

Opportunity to provide feedback and suggestions for new processes, projects, opportunity

Booked work orders for customers

Web Tester May 2011 May 2012

Dayalbagh Educational Institute, Agra, India

Worked with the tester team to identify document and resolved issues

Tested the application on different browsers and verified the links of the application

Review tests created by others on the team and prepared the test summary report at the end of each round of testing

Prepared weekly and monthly status for project test status updates.

Answered and transferred phone calls, and replied to inquiries

Analyzed issues and provided feedback to development team.

Computer Teacher Apr 2009 July 2010

Aurobindo International School, Patiala, India

Taught Microsoft word, Excel, Power Point to the students of age (6-14) years old. Trained the students on Database Management (SQL)

Created daily, weekly and monthly “to do” lists, student curriculums using Excel Spreadsheets and emailed to the principal

Performed administrative duties such as writing reports for children with special needs, made notes of children’s eating habits and submit to the principal

Maintained open communication with parents and addressed any issues efficiently

Prepared students’ progress reports / Provided verbal feedback to the parents regarding their children’s progress

General office tasks including: photocopying, scanning documents, accurate filing, binding documents.

Provided ongoing and timely feedback to students on their progress.

Installed teaching software on computers.

Provided administrative support for student work

Kept computer textbook lists up to date

Ensured all necessary forms and student documentation are kept current and maintained accurate electronic and paper files.

Other duties as required.

VOLUNTEERING

Office Support Aug 2018 Mar 2019

Bow Valley College

Assisted students in orientation and student photoshoot

EDUCATION AND TRAINING

Job Ready Employment Skills Program Oct 2018 Mar 2019

Calgary Immigrant Women’s Association, Calgary, AB

Workplace Hazardous Materials Information System (WHMIS) 2015 Training 2018

Alberta Aboriginal Construction Career Centre, Calgary, AB

Language Learning 2018

Bow Valley College, Calgary, AB

Language Learning 2014

YMCA, Calgary, AB

Master’s Degree in Computer Science 2010

Punjab Technical University, Patiala, India

Post-Graduation Diploma in Computer Science 2008

Punjab Technical University, India

Bachelor of Arts in Humanities 2006

Punjabi University, India

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