Customer Care Sales, Sales cum Team Coordinator
Resume:
CURRICULUM – VITAE
Pooja Shakya
Add: T-9, Panchsheel Hynish, GH-08 A, Sector-1, Gr. Noida (West), Uttar Pradesh 201301
Mob: +918*********
Email: ***************@*****.***
CAREER OBJECTIVE
To work with an organization where commitment, dedication and hard working can be effectively utilized to contribute my fullest potential and provides me sufficient chances to progress towards myself as well as organizational growth to a higher notch. To be associated with a progressive organization which can provide me a dynamic work sphere to extract my inherent skills as a professional, use and develop my aptitude to meet the organization’s objectives and also lead to my long term growth.
PRESENT EMPLOYER
Organization : Servokon Systems Ltd., New Delhi
[Well reputed Manufacturer, Supplier, Exporter & Service Provider of Transformers, Servo Stabilizers, HT AVR, CVT & Isolation Transformers] Location : Head Office in New Delhi
Designation : Sales cum Team Coordinator
Working Period : May.2018 to Present
Functional Area :-
Managing person wise Data Entry of Leads, Enquires and Quotations in CRM (A Software by Pinacci).
Making Quotations in CRM for Transformers, Servo Stabilizers, CVT, HT AVR, Online UPS and Automatic Stabilizers on behalf of RSM, Distributors, Dealers and Channel Partners.
Order Entry & Performa Invoice creation for the above products in CRM.
Responsible for the management of demands & delivery of Visiting Cards, Catalogues, Booklets, Brochures and SIM Card Activation.
Maintaining proper contact records & documentation of Dealers, Distributors, Regional Sales
& Service Team.
Monitoring of Couriers and Important Documents’ Delivery on time to respective person.
Daily Working Reports submission to the Director Sir and making proper coordination with him for whole day’s activities.
To provide training and support to my sub-ordinance.
Coordination between Sales & Marketing Team.
Filing and Scanning.
Assisting admin work.
Major Achievement:-
Promoted as a “Team Coordinator” within Six Months. Page 2 of 3
PAST EMPLOYERS
Company : B2X GmbH
Location : Branch Office in New Delhi
Designation : Customer Care Executive (Apple iPhone) Working Period : Mar. 2017 to Apr. 2018
Functional Area :-
Management of Token Generation Process.
Job Sheet Preparation in CRM, AMS, GSX (App), Customer History.
To give updates to the Clients for the status of their complaint & device.
To share the details of Insurance of accidental risk for device protection.
Managing the records of products delivery process.
To give proper training and guidance to the Junior Team.
Preparation of Job Sheet and forwarding to HO for their records & further action.
Maintaining of Engineers’ Job Sheet & Day Book, making proper records & follow-ups. PAST EMPLOYERS
Company : Saint-Gobain Glass India Ltd.
Location : Bhiwadi (RJ)
Designation : Receptionist
Working Period : Sep.2016 to Feb. 2017
Functional Area :-
Keeping proper records of Visitors Identification, Entry Passes, Monitoring of Safety Video, Uniform Checking of Ground Staff, Warnings.
Managing the Delivery of Important Documents to the respective person timely.
Filing, Stickers and Stationery Management.
Handing Over all the works and responsibilities to the attendant of second shift.
Auditing of Visitors’ safety, Cleaning & Office Appearance.
Preparation of Day Reports for Entire Working.
Interview Lineup, Operating PBX & Calling Activities.
Proper Counting & Checking of Bills of Courier & Other Expenses and forwarding to Account Dept. after approving it for payment.
Making Official Travelling Arrangement.
EDUCATIONAL QUALIFICATION
Graduation (B.Com) in 2015 from Maharshi Dayanand University, Rohtak (HR).
Intermediating 2012 from Rajasthan Board of Secondary Education, Ajmer (RJ).
High Schooling 2008 from CBSE, New Delhi.
PROFESSIONAL SKILLS
Completed Diploma in Computer Application (DCA) along with Tally with “A+ Grade” Certificate in 2015 from Utopian Institute (Registered by Government of Haryana), Rewari
(HR).
Expert in the operation of Internet, CRM (A Software developed by Pinacci), Office Management and Team Work.
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STRENGTHS
Flexible, Self Discipline, Hardworking person having an urge to learn new things.
Ability to adapt new atmosphere.
Positive Attitude, Co-operative, Commitment.
HOBBIES
Watching Reality Shows, Movies.
Reading Quality Books, Listing to Music and spend the time with Family. PERSONAL INFORMATION
Father’s Name :- Mr. Vijendra Shakya
Date of Birth :- 03rd May, 1992
Gender :- Female
Marital Status :- Married
Nationality :- Indian
Languages Known :- Hindi & English
Date :- Yours Sincerely,
Pooja Shakya
Place :-
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