IT Manager DevOps, RunOps, PMO

NAINA SINGH

PHONE: 847-***-**** E-MAIL: *********@*****.***

HTTPS://WWW.LINKEDIN.COM/IN/NAINA-SINGH-5981503/

PROFESSIONAL SUMMARY

Forward-leaning and driven IT Management leader with a global mindset who possesses extensive knowledge, technical expertise, and experience in Application development, software implementations, program management and leading a broad range of business and corporate technology initiatives including Finance and Accounting Oracle ERP, Business Services - HR, Benefits, Compensation, Payroll, CRM, Pharmacy accounts receivable, Procurement, Business Intelligence Reporting. Proven history of executing business transformations ($30M+ projects) through engagement with C-level executives, business development executives, IT leaders, architects, developers, vendor, partners and other functional stakeholders.

Innovative and visionary technology professional who thrives on new challenges, seeks opportunities to contribute and drive change, develop strategic partnerships, and has an exceptional ability to adapt in a fast-paced environment. Designs, develops, and delivers technology to meet complex and challenging business needs. Exceptional team collaboration, negotiations, critical-thinking, analytical, time- management, and problem-solving skills.

Attentive listener and influential communicator known for building solid customer and enterprise relationships, mentoring and empowering individuals, and fostering a culture of creativity and professional growth. Blends a proactive leadership style with hands-on technical development skills. CORE COMPETENCIES & TECHNICAL SKILLS

Application Development Audit/Compliance Agile

Continuous Improvement Communication Certified Scrum Master

Data Warehouse Cross-Functional Teams PMI/PMP Certification

Operations Best Practices/Policies Six Sigma Green Belt Trained

Program/Portfolio Mgmt. Risk Management SDLC

Reporting Vendor Management

Technical Skills: Oracle Database Oracle ERP JAVA HTML Azure Cloud Cognos Lawson Oracle BI Crystal Reports PLSQL Visual Basic 6 Developer 2000 UNIX Shell Scripting Microsoft Projects Microsoft Office

EXPERIENCE

IT MANAGER ORACLE ERP, Accounting, Finance & Tax Systems

(Delivery, Release and Operations)

Walgreens Boots Alliance, Deerfield, Illinois

Jan. 2016 to Present

IT Product and Dev-Ops manager responsible for overseeing the all aspects of the implementation of multi-year and multi-disciplined projects that will positively impact financial processes (requirements definition, resource loading, execution, validation, and testing).

Ensure policies and procedures exist that enable the development, delivery, monitoring, and evaluation of Business Operational activities across the business.

Deliver operational stability and provide innovative business solutions by driving quarterly software releases that allow for better data-driven strategic planning/financial decision making.

Develop System roadmaps to support key internal business initiatives, identify Key Performance Indicators (KPIs), determine opportunities for improvement of key metrics, and proactively identify risks, issues and mitigation plans.

Monitor weekly progress to plan, hold recurring leadership meetings to review performance, and identify possible scope adjustments and track Program Change Requests.

Collaborate with external IT and Business departments on strategies, analyze user issues and concerns, and make improvements that enhance finance and accounting operational efficiency.

Established and implemented a change management framework and centralized change coordination/review that reduced Production Incidents by 12% in FY18.

Through continuous improvement initiatives, saw a 10% improvement in Change Compliance and an 82% YTD overall MTTR reduction, which included a 90% Oracle MTTR reduction. IT Manager, Dev-Ops – Oracle OBIEE Leader

Walgreens Boots Alliance, Deerfield, Illinois

Aug. 2014 to Dec. 2015

Led an Accounting and Finance Business Intelligence transformation work stream that improved financial reporting and allowed the business to operate in an optimized word environment.

Worked strategically with teammates, channel partners, C-level executives, and senior leaders to identify technology adoption and long-term transformational account strategies.

Managed a multi-disciplined team and drove EBS data flows, Master data and Oracle OBIEE systems program strategy including the planning and requirements identification, design, development, implementation, and deployment of technology solutions.

Developed project scope, defined project guidelines, obtained business approvals and coordinated the resources necessary to successfully complete technology projects on budget/schedule.

Oversaw and negotiated multiple vendor contracts to meet program objectives and achieve budget and schedule expectations. (Saved $1M on one vendor contract).

Transformed a 20yr+ legacy financial system into a dynamic integrated platform that reduced IT maintenance cost and streamlined business processes.

Delivered a governance model to ensure program health and global resource tracking to proactively identify key risks and manage issues.

Established operational disciplines for both onshore and offshore teams to achieve the strategic and operational objectives of the team.

IT Program Manager, Oracle ERP Implementation

Walgreens Boots Alliance, Deerfield, Illinois

2013 to 2014

Led a cross-skilled team focused on delivering state-of-the-art technology solutions to transform Walgreen’s achieved Financial and Accounting systems. Managed multiple medium to large-sized, moderate to highly-complex enterprise-wide projects.

Ensured flawless execution of a $30M IT project and that all risks were mitigated, issues resolved, all tasks were completed on time, the project finished within budget, and met all user requirements.

Managed an internal and external functional, PMO and IT team in successfully implementing Oracle EBS-GL and Business Intelligence Solutions.

Developed strategic outsourcing and vendor partnerships, negotiated, and managed all contractors and their deliverables.

Facilitated ongoing innovation and program workshops with key stakeholders, business sponsors, and project resources to drive critical thinking and ensure industry best practices and lessons learned are implemented across the business.

IT Sr. Project Manager

Walgreens Boots Alliance, Deerfield, Illinois

2012 to 2013

Led business critical and complex IT projects for the Healthcare Accounts Receivable department.

Oversaw portfolio management, resource management, project and budget management.

Managed several highly complex, enterprise-wide, IT projects and ensured that all projects within the portfolio were executed on-schedule, within budget, and met user requirements.

Successfully completed the replacement of department hardware under budget and within the committed timeframe.

Proactively mitigated significant risks, avoided project delays, and ensured communication flowed to all stakeholders to successful execution of the project.

Implemented a new optimized global delivery model to reduce development and testing costs. Senior Project Manager, Aon Hewitt, Lincolnshire, Illinois IT Manager, APAC, Deerfield, Illinois

2008 to 2012

2005 to 2008

Bachelor of Arts (B.A.) – Economics

Certification in Computer Applications, Osmania University, India

PMP Certified, Certified Scrum Master

Senior Systems Analyst, APAC, Deerfield, Illinois 2000 to 2005 Programmer Analyst, APAC, Cedar Rapids, Iowa 1997 to 2000 EDUCATION & CERTIFICATION

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