Customer Service Food

PERSONAL INFORMATION

Name: KIMBI MAXIMILIEN TUM

Nationality : Cameroonian

Date of Birth: 16 March 1990

Gender : Male

Country of residence: Abu Dhabi – United Arab Emirate

Marital status: Single

Contact : 055*******

Email : ********@*****.***

Visa status : Employment

JOB POSITION: WAITER

OBJECTIVE

To take up a challenging career in a reputed organization as a waiter, which allows me to use my capabilities, and potentials that would enable to provide profitable returns for the organization and also allow the growth of my career to a wider perspective.

KEY SKILLS AND COMPETENCIES:

• Customer Service experience in supervisory or above capacity

• A warm personality, attentive and smartly presentable

• Ability to listen and respond to demanding Guest needs

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Committed to delivering high levels of customer service

• Ability to work under pressure

• Effective written and verbal communication skills (English, French)

EDUCATION QUALITFICATION:

• Advance Level Certificate (Bamenda-Cameroon)

• Ordinary Level Certificate (Bamenda-Cameroon)

• Diploma in Hotel Management (FINI- Hotel-Limbe-Cameroon)

LANGUAGE KNOWN

• English: Speak and write excellent

• French: Speak and write Excellent.

WORKING EXPERIENCE:

Employers name – Dennys Restaurant (Abu Dhabi Mall)

Responsibilities: Waiter – January 2019 – Till Present

• To provide a courteous, professional, efficient and flexible service at all times, following the set Standards of Performance.

• To perform all duties and tasks in the assigned Place of Work to the standard set.

• To be entirely flexible and adapt to rotate within the different sub departments of the Food &

• Beverage Division or any other Department of the hotel as assigned.

• To perform all duties and tasks when rotated or assigned to another Department.

• To be fully conversant with all services and facilities offered by the hotel.

• To perform opening and closing procedures established for the Place of Work as assigned.

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the • Ability to recommend Food & Beverage combinations and up sell alternatives.

• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

• To monitor operating supplies and reduce spoilage and wastage.

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

WORKING EXPERIENCE:

Employers name: Dennys Restaurant (Dubai Mall)

Responsibilities: Waiter: May 2017 – 2019

• Greet guests and accompany them to their tables

• Present menus and respond any questions regarding menu items

• Serve food and beverages

• Check regularly with guests to make sure that they are enjoying their meals

• Take necessary action to resolve any complaints

• Prepare and serve specialty dishes at tables

• Inform patrons of each day specials

• Describe meal constituents and cooking methods to patrons

• Take dishes and glasses away from tables and counters

• Prepare list of overall meal costs along with sales taxes

• Stock service areas with supplies; coffee, food, tableware, and linens. • Help out in the kitchen as and when needed

• Pack meals for take away orders and heat the same in the microwave as and when needed

• Stack all the dishes into the dishwasher and operate the same

• Carry out cleaning duties such as wiping, mopping and dusting

• Assist in lunch and dinner time preps and perform tasks like salad mixing, sandwich making and the like

REFERENCE

UPON REQUEST

Contact this candidate