Business Class Flight Attendant, Sales & Administration

CURRICULUM VITAE

PERSONAL STATEMENT

Working with high profile and business clients in both the banking sector and in customer service roles, has provided me with a wealth of experience in sales and the ability to consistently deliver outstanding service to my clients. I thrive from fast paced environments, have a keen eye for detail and a pro-active approach to all tasks. My positive approach and work ethic allow me to confidently deliver in both familiar and new roles. These attributes are key and make me a valuable asset to any organization.

WORK EXPERIENCE

May 2013 to June 2020 - Etihad Airways

- Acting Deputy Manager; conducting Team briefings, in charge of Service Delivery, Guest Experience and up to 3 Flight Attendants

- Delivering personalized, tailor made Hospitality in a discreet and confidential manner for VVIP and Celebrity clients.

- Exceptional organizational and time keeping skills, adhering to tight deadlines

- Creativity and problem solving, adapting to various guests from various backgrounds and cultures.

- Working effectively and efficiently both alone and in a team to deliver excellent customer service in a timely manner. Ability to prioritize tasks.

Oct 2009 to May 2013 Lending Specialist Advisor – Barclays

- Creating financial solutions and approving personal, affordable lending. Providing tailor made product for each individual customer, whilst anticipating client’s needs.

- Achieving high allocated sales targets both personally and collectively as a team.

- Using initiative to proactively monitor personal performance and set personal goals.

- Coaching colleagues in a patient, supportive and understanding manner

- Excellent telephone skills, liaising with clients via telephone.

-Top 5 Sales advisor 2 consecutive years running, producing outstanding sales results

Jan 2009 to Sept 2009 Customer Sales Advisor – Fenwick

- Forefront of the Watch Department, assisting customers purchasing luxury watches.

- Proactively maintaining product knowledge of stock arrivals to maximize sales and exceed customer expectations. Upselling and promoting products.

- A loyal and trustworthy employee handling cash daily.

- Store safety and security compliance adhered to consistently

LICENCES

Driving Licence - Full UK & UAE Driving Licence

Experienced driver in USA, UK, Europe, Middle East Name:

Ashleigh Murphy

Address: Khalifa City A, Abu Dhabi

Telephone: +971*********

Email: ************@*******.**.**

Nationality: British

DOB: 2nd July 1989

Marital status: Single

EDUCATION AND TRAINING

June 2020 Training Solutions

3 Day Webinar Corporate Flight Attendant Training – Dietmar Duller, Geneva Cleaning and disinfecting, cultural differences, client expectations, Silver Service, serving luxury food items, Wine & food matching, Corporate identity, importance of discretion and protocol.

June 2020 Airport College

COVID19 E-Learning Course

Disease to Pandemic, Preventative measures, Emergency response, signs and symptoms, COVID19 management.

April 2020 Virtual College

Level 1,2,3 Food, Safety and Hygiene for Catering and Supervisors Understanding foodborne illness, food law, food safety hazards and hygiene risks and food contamination. Handling and preparation of food.

October 2013 Norland College Bath

Etihad Airways Onboard Flying Nanny – Abu Dhabi

2 Day Training understanding and identifying behavioral, psychological, and developmental stages of children. Understanding needs of families when travelling. Creative ways to entertain children inflight.

2005-2007 Sixth Form College – Tyne and Wear, UK

ALEVEL Geography Grade B

ALEVEL Psychology Grade A

INTERESTS

-Exercising

-Horse Riding

-Cooking

-Reading

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