Receptionist

CHERRON REGINAH MDHLULI

TELEPHONE: 073*******

EMAIL: *************@*****.***

PROFESSIONAL PROFILE

Meticulous, and exceptionally organised former Travel and Tourism student. Challenge-driven and hard working so much so I was Best student three times in a row throughout my semesters. I did my in-service training as a tour guide and cashier. Due to my hard work and dedication the company decided to keep me and offered me a position as a Crystal shop manager. My enthusiasm and eagerness to learn and grow landed me another job offer as an assistant manager for the business as a whole. I am a people’s person, very punctual and professional.

CORE SKILLS

TOUR GUIDE- keen ability to improvise and adapt; Flexibility; Timeliness and punctuality; Eager to learn and willingness to teach others; Professionalism; Strong empathy and understanding; Charismatic personality; area knowledge.

CASHIER- Product knowledge; customer service; Multitasking; Written and verbal communication; Point of Sale systems (POS); Basic commuter knowledge.

CRYSRAL SHOP MANAGER- Dispute resolution; Efficiency; Time management; Loss prevention techniques; Interpersonal communication; Dependability; Good teaching strategies; Stock ordering and display; Daily cash-up.

ASSISTANT MANAGER- Telephone etiquette; Administration and front office; Receiving and welcoming tourist; Computer literate (MS Office); Flexibility; Creativity, Have vision and communicating it; Being autonomous and responsible; Taking right decisions at the right time; Show managerial courage, Show leadership, humility and vulnerability, Emotional intelligence; Delegate and trust others.

EDUCATION

Hoërskool Sybrand Van Niekerk- 2007 to 2011- senior certificate

Nkangala Waterval Boven TVET College- 2014 to 2015- N4, N5, N6 Travel and Tourism certificates

Unisa- 2018- Higher certificate in Adult Basic Education and Training

Unisa- 2019 to present- Bachelor of Education in Intermediate Phase

ADDITIONAL CERTIFICATION

Customer service

Supervisory management

Disciplinary procedure at the workplace

First Aid level 1

WORK EXPERIENCE

1.Tour guide and cashier (in-service training) - from July 2015 to April 2016- Sudwala Caves.

2.Crystal Shop manager- from May 2016- February 2019- Sudwala caves.

3.Cave assistant manager- from March 2019 to March 2020 (Due to Covid19 Lockdown)- Sudwala caves

REFERENCES

STEFA ETSEBETH- SUDWALA CAVES MANAGER- O725980255/ 083*******/ ****@************.***

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