NETSHIDONGOLOLWE NANGANI MARGRET
Lotus Gardens X2
Alternative number: 067-*******
Email Address: firstname.lastname@example.org
Education and Training
Name of institute :Mubalanganyi secondary school
Highest grade achieved : Grade 12
Year completed :2007
Name of institute : PC Training and business college
Course : Information technology
Year completed :2010
Course completed : information technology
: System development(html)
: Computing fundamentals, Microsoft Excel, Microsoft power point,handling and creating database with table, queries,reports and forms using Microsoft Access
:Creating (HTML,XHTML and XML. Understanding and accessing computer hardware computing system
Name of Institution : Microsoft (Gijima)
Name of Qualification :MTA (Microsoft Technology Associate
: Windows server Administration fundamentals)
: Microsoft Technology Associate(Networks Fundamentals
: MCP(Microsoft Certified professional)
Year completed : 2017
Company : Centramed Medical practice(Surgery)
Occupation : Receptionist
Employment date : 2012/01/09
End Date : 2013/10/31
Duties and responsibilities
*Opening Files for patients
* answering calls
* Capturing all patients
* assist patients to get to the doctor’s room
* Cleaning (preparing doctors room)
*picking en packing medication
Internship Surveillance technician
*Log all customers reported incidents on the incidents ticket system accurately to ensure tracking, efficiently and infectively managing reported incident.
*Dispatch the maintenance technicians to attend the reported faults within the agreed turnaround time as per SLA.
*Provide support to all internal and external maintenance team while working on customer’s faults.
*Attend to reported incident’s within the required SLA and meets the required standard.
*Log planned Maintenance work on the incident ticket system as scheduled and manage the incident until completion.
*Always captured the faulty handles reported by internal customers and dispatched the field technicians to resolve the faults within turnaround times to keep the DFA network secured.
*Monitor the DFA fiber optic network alarm events live and trace the affected customers while dispatched the relevant Maintenance technician according to the region to investigate the alarm and give feedback on the findings.
*Compile incident report on the customer reported fault according the required standard (5 w’s) and ensure that is completed.
*Granting Access using Glen system
Skills and competency
Microsoft office 2007,2010,2013 Excel, word, outlook, power point
Good team Player
Problem solver and great decision making
Ability to work under pressure
Presenting and communicating information
Time management skills
Following instructions and procedure
Ability to work with minimal supervision
Knowledge managing and understanding SLA
Contact person : Maureen ( Centramed )
Contact number : 066-***-****
Contact person : Mutshaini lufuno
Contact number : 071-*******