CURRICULUM VITAE

OF

NETSHIDONGOLOLWE NANGANI MARGRET

Address

** ****** ****** ******

Lotus Gardens X2

0008

Contact Details

Mobile: 071*******

Alternative number: 067-*******

Email Address: adey6r@r.postjobfree.com

Education and Training

Name of institute :Mubalanganyi secondary school

Highest grade achieved : Grade 12

Year completed :2007

Name of institute : PC Training and business college

Course : Information technology

Year completed :2010

Course completed : information technology

: System development(html)

: Computing fundamentals, Microsoft Excel, Microsoft power point,handling and creating database with table, queries,reports and forms using Microsoft Access

:Creating (HTML,XHTML and XML. Understanding and accessing computer hardware computing system

Technical Programme

VB.NET

OTHER QUALIFICATION.S

Name of Institution : Microsoft (Gijima)

Name of Qualification :MTA (Microsoft Technology Associate

: Windows server Administration fundamentals)

: Microsoft Technology Associate(Networks Fundamentals

: MCP(Microsoft Certified professional)

Year completed : 2017

WORKING EXPERIENCE

Company : Centramed Medical practice(Surgery)

Occupation : Receptionist

Employment date : 2012/01/09

End Date : 2013/10/31

Duties and responsibilities

*Opening Files for patients

* answering calls

* Capturing all patients

* assist patients to get to the doctor’s room

* Cleaning (preparing doctors room)

*picking en packing medication

Internship Surveillance technician

Duties

*Log all customers reported incidents on the incidents ticket system accurately to ensure tracking, efficiently and infectively managing reported incident.

*Dispatch the maintenance technicians to attend the reported faults within the agreed turnaround time as per SLA.

*Provide support to all internal and external maintenance team while working on customer’s faults.

*Attend to reported incident’s within the required SLA and meets the required standard.

*Log planned Maintenance work on the incident ticket system as scheduled and manage the incident until completion.

*Always captured the faulty handles reported by internal customers and dispatched the field technicians to resolve the faults within turnaround times to keep the DFA network secured.

*Monitor the DFA fiber optic network alarm events live and trace the affected customers while dispatched the relevant Maintenance technician according to the region to investigate the alarm and give feedback on the findings.

*Compile incident report on the customer reported fault according the required standard (5 w’s) and ensure that is completed.

*Granting Access using Glen system

Skills and competency

Interpersonal skill

Microsoft office 2007,2010,2013 Excel, word, outlook, power point

Good team Player

Fast learner

Problem solver and great decision making

Multitask

Communication skills

Ability to work under pressure

Telecommunication skills

Presenting and communicating information

Time management skills

Following instructions and procedure

Ability to work with minimal supervision

Knowledge managing and understanding SLA

REFERENCES

Contact person : Maureen ( Centramed )

Contact number : 066-***-****

Contact person : Mutshaini lufuno

Contact number : 071-*******

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