Customer Service Financial
Resume:
Ricardo Brandford
**** *** ** *** *****, Hollis, New York 11423
**************@*****.***
Objectives: To obtain a challenging position where my acquired knowledge and experience will contribute to the growth of the organization.
Proficiency:
Strong organizational and prioritizing skills, able to handled multitude of details simultaneously.
Effective problem solver with keen eye for detail.
Excellent sales, marketing, and negotiation skills.
Exceptional customer service and communication skills, both orally and written.
Works well as a team player or independently.
Experience:
7/15 – 12/15 Collections Specialist
Viking Funding Group, Floral Park, New York
Received and made continuous calls to debtors for financial resolution.
Created and implemented individual plans to resolve financial matters necessary to settle outstanding balances.
Notated individual responses for account status, updated and sent to client and Creditors for review.
Researched information to locate and contact clients in attempts to make payment arrangement. 5/14 – 08/14 Collections Specialist (Temporary)
Tanner Bolt & Nut, Brooklyn, New York
Managed 90 Day receivable reports in order to resolve long term delinquencies.
Identified, initiated, and facilitated resolution of customer issues.
Negotiated payment arrangements on past owing receivable. 09/13 – 2/14 Collection Specialist
Jaffe & Asher LLP, New York, NY
Administered billing, collections and cash posting of claims.
Collaborated with senior collector and initiated debt write off.
Ensured optimal level of customer services and performance metrics.
Recorded information regarding financial status of client and status of collections efforts. 12/07 – 12/12 Collections Specialist
Mullooly, Jeffrey, Rooney, & Flynn, Syosset, NY
Managed a portfolio of accounts over $200 million, which includes 3rd party collections, attorney accounts pending
litigation for consumer car loans, credit cards and medical.
Responsible for skip tracing and locating consumers to collect on delinquent accounts.
Reviewed and managed all accounts in database on a daily basis; determined suit- worthiness.
Ensured optimal level of customer service and performance metrics.
Prepared account for Summon and Compliant.
Interacted with City Marshall office to obtain garnishment.
Prepared accounts for judgments.
Worked along with all banks to enforce any financial restraining order.
Collaborate with senior collector and initiate debt write off and negotiate all settlements with all collection
procedures.
09/98 – 06/07 Collection Specialist
Morgan & Curtis Associates, New York, NY
Directly responsible for overseeing collections including managing a staff of 14 collectors.
Monitored and supervised the daily collection of outstanding receivables; managed collectors to optimize
performance and results; established daily focus based on delinquency trends.
Responsible for skip tracing.
Developed and maintained efficient relationships with partners.
Designed efficient asset recovery process flow for all due accounts. References Available Upon Request
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