** *********** ***., ******** ***** Athens, Greece
Mobile: +30 (6943) 070584
Greek national, born in Athens 1970, married, 1 daughter
A wide business & technical background in management and consulting of the development and implementation of business processes and business software solutions to improve company’s efficiency performance and digital transformation. A multi-skilled IT project manager with expertise in IT Project Management, Business Process Management, Customer Relationship Management, IT Business consulting and strategy. Teaching at University of Athens (Graduate Level-Geophysics), Kingston University (ICBS: Entrepreneurship, Strategy - MBA & MA) & University of East London (AMC: International Marketing, Operations & Strategy- MBA).
KEY SKILLS AND COMPETENCIES
Key areas of experience include Business Process Management, Modelling (BPMN) & Improvement, Business Consulting, IT Project management (Business analysis & technical specifications, Waterfall and Agile methodologies, Financial Control, Project Delivery, Integration Resource Vendor management, IT security design & pm tools). IT management, team leadership, decision making, business plan development, Customer Relationship Management & MIS, market and statistical analysis, feasibility studies, risk management & reporting, documents recognition/archiving. Creating and staffing business units and teams. Academic activities (teaching Strategy, Entrepreneurship, International Marketing & Operations - MBA level). PC literacy, with very good knowledge of MS Office, MS Visio, MS Project, SPSS, Process Modelers (Bizagi, Aris), UML, ERP, Web, Jira, VB, Matlab, Microfocus Cobol, C++ & SQL.
June 2017 _ Nowadays: Planet
Project Manager/Business Consultant:
Project management & Business analysis AnaCredit (Eurobank).
Project management & Business analysis Letters of Guaranty data migration to Bank Trade (NBG).
Business Process Management system design (Attica Bank)
January 2015 – May 2017 - Project Manager / Business Consulting & Module leader
BPM, CRM, Data Analytics, Marketing Plans, Business Process Management (BPM) including Business Process analysis, design and improvement, Customer Relationship Management including data analysis, training and consulting for companies in England and Greece in various sectors such as banking and automotive as an external partner.
MBA Module Leader & Lecturer at AKMH Metropolitan College & ICBS (International Marketing, Operations, Strategic Management and CRM).
March 2007 – December 2014: Piraeus Bank S.A.
Senior IT Project Manager – Team Leader (Piraeus Bank, IT Division - BPM Systems & Winbank)
Designing & Managing Core Banking Business Processes (Transformation & IT governance) in Greece and abroad, such as Retail Credit BPM Automation (Loan & Credit Card Origination), Distrain management, Legalizations, Realty Legal & Technical control. Project Planning & Control, Business requirements, Technical Specifications creation and management (Software applications analysis and design), Systems Integration, QA & It security design. Managing Customer experience including service projects such as Financial Planning, Financial Health-check, customer loyalty schemes & research. Data Information Management & analysis for CRM purposes to achieve process improvements (such us ATM functionalities, Winbank Internet banking).
May 2006 – March 2007: Velti S.A.
Design and Managing Business Process (ATEBank-Loans & Credit Cards Approval Processes) and Content Management projects (ATEBank- Web Site & Intranet), Presales Consultant (RFP, RFQ, RFI) (Project Management (planning, monitoring, cost control), business requirements & functional specifications, application design.
July 2002 – April 2006: METROPOLIS INFORMATICS S.A. (SIEMENS A.E. Group)
Operations Manager (Athens Branch)
Having the responsibility of Metropolis Operations After Sales Service Unit (Design ASS Unit, staffing with 9-15 developers & system engineers). This unit implements electronic Documents Management/Archiving & Processing projects. The responsibilities are:
Project Management & Budgeting, Presentations & Demos, Feasibility Studies (TOYOTA, SIEMENS AE), Large Scale Project Analysis, Participation in Business Processes Reorganisation, Business Unit Management, Presales Consultant (RFP,RFQ,RFI).
May 2001 – July 2002: EXODUS S.A. (Piraeus Bank Group)
Project Manager (e.Solutions dept.). Design & foundation of Customer Support Unit. Managing various projects (whole project cycle) such as:
SIGMA Securities: Online Trading (www.sigma.gr)
Piraeus Bank: Internet Banking
Piraeus Bank: Intranet
Piraeus Bank: Signature Verification System
Project On Line: Portal (www.construction.gr)
YPEXODE: Web site (www.ypex-mele.gr)
YPEPTH: Web site (www.ypepth.gr)
June 1999 – April 2001: Info Quest S.A. (Info Quest Solutions)
Sales Account Manager responsible for sale integrated IT solutions such as: e-commerce, ERP Systems (SAP R/3), Document Management & Workflow, Storage & Backup Solutions, Network Integration (e.g. VPNs, Intranets, Extranets), to Large Accounts (Private Sector).
June 1997 – May 1999: Olivetti Hellas S.A.
Project Manager (Solutions Integration dept). Having the responsibility of projects such as:
Macedonian-Thrace Bank: ATM Network implementation and support (software & hardware).
National Bank of Greece: Development of the on-line teller application & management for the roll out at bank branches.
Agricultural Bank: Development of the on-line teller application.
Hellenic Post-office: Application redesign and software distribution.
Year 2000 Compatibility Project.
January 1994-March 1997: Part-time Employment
Instructor in Computer Science (Operating Systems, Programming Languages & Office Automation Software) as part-time collaborator of Olivetti Hellas S.A.
Design, implementation and support of computer networks (LAN: UNIX & Windows NT) as part-time collaborator of small computer related companies.
Teaching International Marketing, Operations & Strategy & CRM [2015-Nowadays] at MBA level, Akmi Metropolitan College (University of East London) and ICBS (Winchester University).
Editor of the book “CRM: Customer Relationship Management – Concepts & Technologies”. 2nd Edition, 2011. Klidarithmos Publications, ISBN: 978-960-461-443-1.
Editor of the book “CRM: Customer Relationship Management”, 2004, Klidarithmos Publications, ISBN: 960-209-805-8.
Teaching Entrepreneurship & Innovation at MBA, DMS & MA level, ICBS Kingston University. [2004-2011]
Teaching Geophysical methods & Geothermy at graduate level (2nd year) of the Geophysics - Geothermy Division, Department of Geology, University of Athens. [1994-1997].
Editor of the book “Introduction in Geothermy” for the students (3rd year) of the Geophysics - Geothermy Division, Department of Geology, University of Athens. 
Participation in research projects of University of Athens (project proposals, fieldwork, data interpretation and project report delivery) as research associate. [1991-1997]
Programming and analysis of Geological/Geophysical software applications (for interpreting electromagnetic, GPS, gravity & electro - magnetic data). [1991-1997]
2015: Digital Marketing (online course). Shaw Academy.
2009: Project Management (IPMA - D) Certification. Hellenic American Union.
2001-2003: Master’s in Business Administration (with Distinction), Kingston University. Thesis in Customer Relationship Management.
January 2002: Project Management Seminar. Critical Path.
January 2001: HP Storage Management Sales Professional.
2000: Brainbench Project Management Certification.
1999-2000: Sales Seminars.
1999: Microsoft Certified Professional.
1994-1997: Doctorate Thesis in Geophysics: “Deep Crustal Studies across the Hellenic Trench using Magnetotelluric and other geophysical methods”, University of Athens, Greece.
1995: Geographical Information Systems (GIS), National Technical University, Center for Continuing Education.
1994: Course in “The Mitigation on Volcanic Hazards”, European School of Climatology and Natural Hazards, organized by E.U. and Gruppo Nazionale Volcanologica (GNV, Italy).
1987-1992: Ptychion in Geology & Geophysics (Upper Second Class), University of Athens, Greece.
Languages: English (fluent), Greek (Native).
Military Service (fulfilled): Hellenic Air Force (July 1992 - April 1994).
Kosmatos, D. (2011). “CRM: Customer Relationship Management – Concepts & Technologies”. 2nd Edition. Klidarithmos Publications, ISBN 978-960-461-443-1.
Kosmatos, D. (2006). “CRM & Banks: Strategic Option”. Customer Care Boussias (February 2006).
Kosmatos D., Galanopoulos D., V. Sakkas & E. Lagios (2005).“Geoelectric investigation of the Hellenic Subduction Zone using long period magnetotelluric data”. Tectonophysics 409 (2005) 73–84.
Kosmatos D. (2004). “CRM: Customer Relationship Management, A strategic option”. Klidarithmos Publications, ISBN 960-209-805-8. (Republication at 2009).
Kosmatos, D. (1998). “2-D cross-modelling of electrical structure across the Hellenic Trench”. Comptes Rendus De l’ Academie des Sciences, Vol. 583, pp. 237-252.
Kosmatos, D. & Lagios, E. (1996). “Preliminary MT reconnaissance across the Hellenic Trench”. 1st Congress of the Balkan Geophysical Society, Athens, Greece.
Kosmatos, D., Galanopoulos, D. and Lagios E. (1996). “Preliminary results from long period magnetotelluric measurements across the Hellenic Subduction System” (abs). Annales Geophysicae, Supplement of Volume 14.
Kosmatos, D., Lagios, E. and Liritzis, I. (1995). “Detailed results from radon isotopes measurements in Nissyros and Sousaki Geothermal fields”. Comptes Rendus De l’ Academie des Sciences, Vol. 321, pp. 473-480.
Liritzis, I., & Kosmatos, D., 1995. “Solar Climate cycles in Tree-ring record from Parthenon”. Journal of Coastal research, Special issue No 17, Holocene Cycles: Climate, Sea Levels and Sedimentation, C.W. Finkl Jr. (ed.), pp. 73-78.
Kosmatos, D. (1994). “Geophysical Prospecting in Geothermy”. University of Athens.
Kosmatos, D., Liritzis, I., Poulakos, C. & Lagios, E. (1994).“A correlation Study between Ozone and Volcanic Activity”. Earth, Moon & Planets, 66, 217-230.
Kosmatos, D., Lagios, E., Giannopoulos, I. & Liritzis, I. (1993). “Discharge properties of Radon isotopes in Hellenic Geothermal fields”. Bull. of Geological Society of Greece, XXVIII, No 2, 605-622.
Lagios, E., Kosmatos, D. & Apostolopoulos G. (1992). “Gravity, SP and VLF measurements in Southern Nissyros”. A technical report prepared for the Public Power Corporation of Greece, Dept. of Alternative Resources.