Professional with varied experience in Operations and Administration, Branch Management, Accounting, MIS and Audit Compliance across various geographical locations including India and Canada
Effective communicator with strong problem-resolution and presentation skills with overall business operating strategy.
Excellent planning, execution, monitoring and resource balancing skills, attention to detail and the ability to build and lead effective teams.
Proficiency in streamlining working procedures, formulating cost-effective solutions for enhancing operations.
Systematic and organized with quick adaptability to changing trends and processes and possessing comprehensive problem detection/ solving abilities and a highly analytical bent of mind Feb 2019 – Current
Machinist, DURABILT WINDOWS AND DOORS INC., EDMONTON, CANADA Oversaw day to day operations of machining department while holding accountability for waste reduction, inventory management and ensuring relationship building with other key stakeholders in other departments i.e. welding, cleaning, assembly and supply chain to maintain the demand and supply targets assigned by the unit head.
Ontime delivery to ensure end to end lifecycle of product meets the targets
Demand management from other units and meeting their expectation
On time maintenance of machinery to reduce break to fix time
Reduction in wastage
Train, develop skill sets and mentor new joiners. Dec 2018 –till date
Courier delivery, SKIP THE DISHES/UBER EATS, EDMONTON, CANADA Working on a part time basis as courier specialist helping hungry customers get their taste of food in time based on their taste and preference of restaurants. During this challenging time of epidemic, I am proud to be one of those courier specialists helping people get their choice of food in these challenging days. Key Contributions:
Succeeded with utmost customer satisfaction
Facing customers daily with a smile on face to ensure they enjoy and relish the tasty food delivered with a smile
June 2015– April 2018
Operations manager, SINGH MERCHANTS PVT. LTD., GURGAON, HARYANA,INDIA Oversaw a team of 5 analysts that delivered customer satisfaction for wide range of services around foreign currency exchange services, air ticketing & hotel bookings, travel/motor insurance services, car rentals and Page 2 of 4
money transfer. This was a startup in Gurgaon and ramped up the team successfully within 2 months (i.e. from the hire date up to full ownership of activities). Increased of revenue 30% month on month. Established partner channel to fulfill customer requirements around exchange services, ticketing & insurance services, car rentals and money exchange. Focused on business SLAs, Metrics and long-term strategic planning to support improved customer satisfaction, revenue generation by word of mouth marketing and enabling the bottom-line targets by enhancing the operations cost.
July 2012– May 2015
Branch manager, RAYAT ENTERPRISES, PUNJAB, INDIA
Handling branch operations for a retail’s franchisee handling foreign currency exchange including money transfer, ticketing services (i.e. air & hotel), insurance services (i.e. travel& motor). Oversawbranch operations which includes customer service, office administration management, counter sales. DEC 2008 to JUNE 2012
Regional Manager Operations & Audit ( UAE Exchange & Financial Services Ltd, Currently know as Unimoni ), Punjab, India
Roles and Responsibilities:
Handling 25 branches and 2 Regional Offices across Punjab region.
Create regional security policies, standards, guidelines and procedures to ensure ongoing maintenance of security inline to corporate security policy. Develop emergency procedures and incident responses.
Manage the development and implementation of security policy, standards, guidelines and procedures.
Developing and implementing regional policies and procedures in areas such as business continuity planning, loss prevention and fraud prevention, and privacy inline to the corporate
Oversee and coordinate security efforts across the region, including information technology, human resources, communications, legal, facilities management and other groups.
Identify security initiatives and standards, Prioritize security initiatives and Implement initiatives such as video surveillance, procedures to ensure physical safety of employees and visitors.
Developing policy for network of vendors and directors who secure the company's assets.
Safeguarding the intellectual property and computer systems.
Develop and implement workplace violence awareness and prevention programs.
Maintain relationships with law enforcement and other related government agencies.
Investigate security breaches and Implement disciplinary procedures. Conduct audits to find holes in security platform.
Develop risk management assessments and advise the management proactively on all security related issues
Understanding compliance requirements from the head office and ensuring the same is implemented across branches and region without any deviations
Grading branches as per parameters set by head office.
Providing consulting to head office management regarding local/ regional policies, procedures, laws, and regulations.
Conduct training to the new & existing employees on general operation, accounting, internal guidelines & RBI Guidelines.
Conduct regional audits; prepare audit reports on adequacy and effectiveness for management review.
Handling and maintaining working relationship with external auditors Nov 1999 to Dec 2008
Branch Manager, Various branches across North India ( UAE Exchange & Financial Services Ltd, Currently know as Unimoni )
Analyze business potential, conceptualize and execute innovative strategies to drive sales, augment turnover and achieve targets.
Monitor competitor activities and devise prompt effective counter measures.
Identify, qualify and pursue business opportunities through market surveys and mapping as per targeted plans, and through lead generation.
Enable business growth by developing and managing a network of channel partners across assigned territories.
Evaluate partner performance and monitor channel sales and marketing activities.
Guide and train partners to accomplish set revenue and business targets. Client Relationship Management
Ensure continuous interaction with the customer to make sure that areas of concern can be worked upon for improved service levels.
Provide customer service in order to increase client satisfaction, encourage program growth and facilitate new product introductions.
Monitor client relationship and program performance to meet and exceed client specifications. Team Management
Manage and mentor operations and sales teams for accomplishments of individual and organizational goals.
Coordinate activities for the identification of training needs of employees for upgrading their technical and soft skills.
Create an environment that sustains and encourages high performance; motivate teams in optimizing their contribution levels.
Accounting and Finance
Dealing with banks and Government agencies for day to day activities.
Liaising with financial institutions and Banks for facilities at favorable terms and for daily activities.
Handling financial activities for ensuring proper utilization of monetary funds & maximum utilization of resources.
Planning and organizing the security arrangements for all channels with view of safety of Office and its employees.
Training of staff and keeping them ready to face any situation. Look and Feel Compliance
Taking care to maintain the standards of the organization, adding values and making all Channels adhere to the corporate polices.
Displaying the visual merchandise, which plays a major role in enhancing the sales of any organization? RECEIVED CERTIFICATE OF APPRECIATION FROM MONEYGRAM INTERNATIONAL IN RECOGNITION TO THE MONEY GRAM BUSINESS IN INDIA FOR TWO CONSECUTIVE YEARS 2006 AND 2007.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
MBA – Finance, PUNJAB TECHNICAL UNIVERSITY, PUNJAB MAR 1995
bachelors in commerce B.com, UTKAL UNIVERSITY, ODISHA JAN 2002
Diploma in computer software application, INFOTECH COMPUTER INSTITUTE, HOSHIARPUR, PUNJAB Projects Undertaken as Freelancer
Implementation of ISO 27001 framework in Utility Forms Pvt. Ltd, New Delhi. COMPUTER PROFICIENCY
Windows OS, MS Office, Tally, Adobe Photoshop, PageMaker, CorelDraw, Internet, Email Applications and keen learner of any type of Software requirement by the organization and is required in the profile. Date of Birth: October 20, 1974