Project Management

John Muccio

** **** **. *******, ** ***** Cell: 978-***-**** E-mail: ***********@*****.***

CAREER SUMMARY

I am looking for a great opportunity to move back into an implementation/project management role in the healthcare IT space. My passion has always been working cross-functionally with different departments of an organization to deliver excellent service and adoption of a software solution for the customer. Project Management and client implementation focused with eight years of software delivery experience. Excellent planning, organizational and time management skills which holds strong for managing complex projects in a customer centric environment. Software delivery experience has focused mainly on the product development lifecycle and client implementations. Communication and interacting with customers are strengths of mine. I have spent that last six years of employment in a sales role selling into the healthcare space. Sales experience includes working with health systems and hospitals, mainly hospital executives and other health care leaders in working towards improved clinical and business outcomes. EMPLOYMENT EXPERIENCE

AIDA Healthcare Kirkland, WA 10/2019-04/2020

Care transitions start up that simplifies the complexity of patient placement (laid off due to COVID-19) Director of Business Development

Responsibilities & Accomplishments:

• Built a healthy pipeline in the first six months with twenty-three active opportunities resulting in $2M+ revenue

• Was on the verge of closing three deals prior to the coronavirus pandemic where the entire sales team was furloughed. Eccovia Solutions Salt Lake City, UT 09/2018-08/2019 The leading social determinants of health software which aims to provide community care coordination to bridge the gap between primary care and community providers.

Northeast Account Executive

Responsibilities & Accomplishments:

• As an early stage company still developing a product, I provided brand awareness to the market in my specific territory

• Built a strong and healthy pipeline; helped qualify leads and completed RFP’s for State Medicaid offices naviHealth, A Cardinal Health Company. (via acquisition of Curaspan) Newton, MA 04/2016-10/2018 Bundled payment convener and post-acute management firm Regional Business Developer

Curaspan Health Group Newton, MA 10/2006-04/2016

Industry leading care transitions platform for hospitals and post-acute providers Project Manager, Product Development Operations

• Worked with the engineering and product management teams to help provide project management, analysis, coordination, and daily scrum management for the releases, projects and initiatives being worked on in this group

• I ran daily scrum meetings for the engineering team; coordinate cross-functional product launch meetings; and developed an integrated engineering and product management tracking dashboard

• Managed the Technical Leads on implementations and worked closely with the Project Management group to coordinate customer implementations

• Managed and oversaw the work of the technical leads. Implementation Specialist/Technical Project Manager

• Responsible for organizing resources to effectively work with customers to successfully implement Curaspan’s web-based patient transition workflow solutions software. In addition, continuously improved project management processes, tools and interactions with vendors, partners and customers

• Steered the technical side of implementations as well as ran key tactical projects for customers and partners. Client Technology Analyst/Project Manager

• Analyzed and resolved technical support issues, and acted on behalf of the customer as a liaison between clinical and technical teams, while managing projects

• Escalated technical support – Tier 2 and Tier 3 related tickets

• Continuously drove process improvements within the delivery and support of client implementations and issues

• Provided customer support ticket analysis and ticketing metrics – identified key projects and initiatives to improve the overall business

• Implemented 50+ hospitals across the United States as both a Project Manager and a Technical Lead; supported on-site when necessary

• Assembled and drove cross-functional project teams and helped develop and standardize an implementation process; Technical Lead Reviewer for Implementation Guide

• Led the team in building uniformity and standardized processes with our strategic partners

• Worked with Development to help with QA efforts in product releases; ran through test scripts and reported issues/success EDUCATION

Suffolk University, Boston, MA

Master of Business Administration, August 2010

GPA 3.58/4.0

Johnson & Wales University, Providence, RI

Bachelor of Science, Degree in Information Science, May 2006 Associate in Science, Degree in Computing Technology Services, May 2004 GPA 3.37/4.0, Dean’s List = 3.4, fall & winter 2002, winter 2003, winter & spring 2006 Management Concepts, Project Management Institute

Associate Project Management Certificate Program, September 2009 PDU Total: 56 CPE Total: 64

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