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Manager Employee Relations

Bothell, WA
July 30, 2020

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Client Services Manager

Aditi Consulting

**** - *******

Manager, Client Services in MSP/VMS Model.

Managing Client Accounts and Business Processes End to End

Ensure successful growth of accounts. Growth in Account Head count, Gross Margin $ and Revenue

Experience in Managed Service Provider (MSP Management)

MSP Client Relations Management - administration and maintenance of MSP & End Client relations

Responsible for the day-to-day business communication and operation of the MSP staffing program

Work directly with End Client – the client managers, the hiring managers, business owners and stakeholders, etc. to facilitate business needs and processes

Experience in Vendor Management System (VMS Tools) like – Beeline, Fieldglass

Manage Offshore and Onshore Teams

Responsible for ongoing trainings for the team – on the program and policies, candidate screening, candidate review, Bill Rate, market trends etc.

Work with Human Resource regarding policies pertaining to Human Resources, compensation, and benefits

Work with HR team to ensure contractor compliance with corporate policies and procedures

Engaging in and maintaining contractor and supplier relations.

Ensuring proper candidate screening as per the job description, coordinating candidate submittals in the VMS, setting-up interviews, Pay Rate Negotiation etc.

Bill Rate Negotiation with MSP and End Client manager’s

Facilitate employee Onboarding process, which includes - coordination and verification of drug and background checks and drug tests and other additional on boarding documentations

Manage MBR, QBR and Yearly Business Reviews - Track, prepare and present, weekly, monthly, and quarterly account Progress Reports to SLT senior leadership team, MSP, End Client and Corporate Management

Drive delivery as per Client Scorecard Matrix

Collect, analyze, and interpret data and documents and use them to strategize and execute account plans as per program roadmap

Business acumen - plan and execute strategy and process Improvements

Manage Client Scorecards, SLA and KPI

Power BI proficiency to analyze data and plan business strategy

Manage offshore and onshore teams.

Hiring and training employees in team

Strategizing for my account and team

Planning and implementing strategies and policies in the team

Assigning and directing team’s work on a day to day basis

Final round screening, prepping and interviewing candidates for the End Client

Responding to employees’ queries/complains and resolving issues

Overseeing and managing periodic performance appraisal that drives high performance

Account Manager

Aditi Consulting

2018 - 2019

Account Manager in MSP/VMS Model.

•Operating as the lead point of contact for all matters specific to assigned account.

•Building and maintaining customer relationships

•Managing customer accounts

•Ensure successful growth of account. Growth in Head count, GM$ and Revenue

•Drive and manage Offshore and Onshore Teams

•Responsible for administration and maintenance of the VMS/MSP client relations management.

•Responsible for day to day communication with assigned VMS/MSP Delivery

•Coordinators /Staffing Specialists.

•Actively strategize, seek solutions, and process improvement as required.

•Liaise between the customer and internal teams

•Strategize and execute account plans for assigned account

•Drive account plans through regular communication and consistent efforts.

•Track and communicate account progress, monthly/quarterly initiatives to internal and external stakeholders and SLT senior leadership teams

•Experience working with a vendor management system – Beeline

•Managing the recruitment and selection process.

•Human Resources expertise, facilitating employee Onboarding process

•Communicating policies pertaining to Human Resources, compensation, and benefits.

•Liaising between employees and manager.

•Respond to employees’ queries and resolve issue in a timely and professional manner.

•Support current and future business needs through the development,

•Oversee and manage periodic performance appraisal system that drives high performance

Recruiting Lead/ Talent Acquisition Lead – HR

Pactera US

2017 - 2018

Recruitment and Talent Acquisition - Full Cycle Recruiting.

•Posting and Monitoring Jobs to source candidates. Job board used – Monster, Indeed, Facebook, career build, etc.

•Actively searching and sourcing for passive and potential candidates

•Email Marketing

•Using ATS Applicant Tracking System to Track all Applications

•Pre - Screening Resumes to shortlist candidates

•Phone Screening all shortlisted candidates, to further short list candidates for final Interview

•Scheduling, Facilitating All On-site and Client-Site Interviews

•Negotiate Pay Rate, Discuss benefit

•Initiate Employee On-boarding process with HR

•Follow up with HR to tract Hire Status and Joining Date

•Full-Time and Part Time hires, W2 on-boarding

•Received appreciation email from my manager which said – along with

•Aggressive Recruiting Skills, I have Fast Reaction and Quick Follow up on the candidates

•Earned the trust and credibility to become one-point contact between the Account Manager and End Client

•Successfully build a relationship with every candidate whether it is a hire or not!

Marketing Project Manager II

Blue Dart Express Limited

January 2008 - December 2008

•Drove and Managed First Choice – A management program to make

•customers our first choice and make Blue Dart the customers’ first choice.

•Managed Conferences, presentations

•Managed monthly reports for senior leadership

•Prepared and circulated status reports and cross-divisional status reports to

•Singapore and other reporting areas.

•Co-ordinated zonal seminars.

•Prepared Schedules for the Zones.

•Conducted the entire program in Mumbai Corporate Office.

•Maintained zonal and Head Office progress reports daily.

•Co-ordinated team mentoring and training sessions.

•Worked on Reward & Recognition programs with the HR department.

•Worked on Communications with the HR department.

•Worked on Employee Reward and Recognition plans.

•Handled PR of the firm for some time.

Marketing Project Manager

Zee Learn

February 2007 - January 2008

•Conducted internal market research to help in managerial decisions.

•Coordinated external research with IMRB, AC NIELSEN, SYNOVATE to zero

•down to a proposal after considering the objectives, respondents’ profile, area

•covered, finance requirement, & other variables.

•Managed two web portals viz. and


•Worked on the website design, content development documentations and

•managed the uploading of content.

•Assisted in all the invoice processing related to the work domain.

•Handled branding and promotional activities for the two web portals.

•Negotiated and built relationship with the content developers, design

•developers and promoters on behalf of the company.

•Calculated and transmitted weekly progress reports and budget reports for

•the two portals to help the management to track the portals’ progress.

•Managed a team to accomplish successful delivery of the project

•Leadership presentation and reports of progress and success


MBA/ Account Manager/ Client Services Manager/ Business Manager/ HR

Location: Seattle WA

Phone: 425 – 503 – 5386




4+ Years of Industry Experience in US

MBA (Dual) - Human Resource Management & Marketing Management

Experience working in Multi-National, Global Companies

Manage Offshore and Onshore Teams

HR background & experience/ Human Resources Expertise

Recruiting and Talent Acquisition Experience

Account Management Experience

Client Services Management Experience

(service clients in MSP/VMS Model)

Client Relationship Management

Experience in Managed Service Provider (MSP Management)

Experience in Vendor Management System (VMS Tools)

Employee relations, Employee Relationship Management

Strategy and Process Improvement

Business acumen - Scorecards, SLA, KPI, Power BI, etc.


Pactera Technologies -

• Recognized and felicitated by a certificate for Outstanding Performance and Dedication.

• Recognized for High Standards of Excellence as Recruiter at Pactera Technology.


• MBA - Marketing Management & Human Resource Management

• BBA - Sales & Marketing Management


•Client Services Manager

Aditi Consulting

2019 – Present

•Account Manager

Aditi Consulting

2018 - 2019

•Recruiting Lead/ Talent Acquisition Lead

Pactera Technology

2017 - 2018

•Marketing Project Manager II

Blue Dart Express Limited

•Marketing Project Manager I

Zee Learn Ltd.

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