RUDOLF PASMAN

San Bruno, CA *****

Email: adey10@r.postjobfree.com

Mob.: 415-***-****

OPERATIONS / BUSINESS DEVELOPMENT MANAGER

IN TRAVEL, HOSPITALITY, OR PRIVATE AVIATION INDUSTRIES

PROFESSIONAL SUMMARY:

Experienced Highly Motivated Professional Operations Manager in Travel, Hospitality, or Private Aviation Industries who is in love with travel, passion for travel sales, and has strong willing to help people, families, and companies get back to travel.

Exceptional ability to execute and supervise to ensure high-quality operations, including extensive experience in travel / hospitality projects planning, meetings, and events, including managing calendars, timelines, schedules, and logistics, reservation systems and transaction processing including Worldspan, Sabre, Apollo, and other on-line engines/GDS.

Solid experience in Project Management from concept and feasibility stage through to opening phase, including acquisition strategy and operating plans developing, the strategic fit of target opportunities, in collaboration with the Sales executives together with strategic partner relationship management, product licensing, integrated distribution, and co-marketing.

Successful at conducting intensive Research and sourcing for new revenue opportunities and methods within the territory to achieve sales goals and forecasting revenue, expenses, and cost variables controlling, including labor and supplies.

Perfect knowledge of internal and external policies, privacy, processes, and procedures, planning and budgeting for administering individual and families travels as well as VIP, corporate, entertainment artists, labels, and production companies. Deep understanding the travel organizational structure, associated roles in it, risk travel management, and management of projects with 25 and more employees, and other successful and quality projects.

Conscientious and effective in fulfilling obligations (deadlines and results).

Professional in tracking and data analyzing the activity of participants, documentation, and reporting, able to work with large datasets in spreadsheets.

Hand-on experienced in development of clear goals consistent with agreed strategies; defining priority activities and tasks; adjusting priorities as needed; an appropriate amount of time and resources planning.

Critical-thinking, analytical, and problem-solving skills, attentive to details.

Outstanding record in resolving problems, improving customer satisfaction, and driving overall operational improvements according it.

Proven high quality customer service skills with the ability to diffuse difficult situations and communicate effectively with individuals at all levels of corporate structure.

Excellent interpersonal, verbal, and written communicator with positive attitude have good ability to show compassion, patience and listening to others, and able to lead communications as well as follow directions, and anticipate what comes next.

Effectively organized operational project management skills with ability to handle multitask projects and program.

Perfectly soft-skilled, self-motivated, stress-tolerance, creative, great team player, with strong ability to task switch, prioritize projects, communicate progress and milestones; ability to collaboration, ask, as well as answer, meaningful and impactful questions; good time-management skills.

Motivated to learn, grow, and excel in travel industry.

Extensive hands-on travel experience (visited 235 cities in 30 countries) and the knowledge about thousands of destinations.

Bilingual - Fluent in English and Russian.

SKILLS:

Management/ Methodology: Travel Agency, OTA, Contract Negotiations, Risk Travel Management, Sales Marketing,

Advertising, Negotiation Skills, Product Demonstrations, Cold Calls, And Other Sales Techniques,

Research, Analysis, Data Analysis, Summarizing, Control, Monitoring, Techniques, Research,

Analysis, Data Analysis, Summarizing, Control, Monitoring, Evaluation, Categorization, Тracking,

Reporting, Coordination, Collaboration.

Communication skills: Presentation, Interpersonal, Organizational, Leadership, Team Building; Different Cultures,

Genders, Aging, and Religions Knowledge.

Computer/Software skills: GDS / Sabre, Worldspan, Apollo, CRM (Client Relations Management), CMS/ Content

Management System, Search and Booking Engines, SEO, Microsoft Office / Power Point, Word,

Excel, Social Networks, Google Apps, Mobile, and Web Platforms, Office equipment.

WORK EXPERIENCE:

OPERATIONS MANAGER

12/2005 – present Biz Class Travel, San Bruno, CA

Overall management and performance of the travel operations including operational performance, client servicing, team management and cost and budget management of different business lines of high- growing concierge travel agency from services for executive professionals, high-level clients and corporate travel departments to families and individuals to improve work processes, ensure customers are satisfied and goals are met. Support implementation of new business - lines (clients, destinations, technology, processes, etc.) Creating and participating to creating a successful sales strategy, Duty of Care framework and interactive travel policies.

Building and maintaining of relationships with customers through phone prospecting, email marketing, social networks, and weekly follow-up calls. Providing superior customer service, promptly and personally dealing with customer inquiries such touring and production crews- with the highest travel experience catering to every customer needs such access to hotels including exclusive luxury hotels; providing of international business and premium class airfare, including private charted jets; exclusive services such special airport/hotel entrance and exit access for confident and privacy, etc.

Exhibiting high energy level and initiatives while conducting product demonstrations and product positioning to customers.

Developing of content for multiple company websites and analyzing website performance through focus groups and customer surveys.

Collaboration with travel partners, including airlines, hotels, and tour operators to manage bookings and schedules and mutually grow business. Managing and growing existing contacts while also penetrating new business opportunities.

Online booking in Worldspan, SABRE and Apollo GDS.

Growing sales up to 500% over 6 years, by increasing social media presence and promotions via Facebook, Twitter and leveraging SEO

Analyzing of operations performance reports and providing direction to improve the performance of program and projects.

Working with data to maximize the effectiveness and efficiency of the team. Motivation, supporting, teaching, and training of sales team, using incentives, bonuses, and competitions, to deliver performance targets, performance improving and career planning. Control for sales revenue and expenses according to airlines rules and tariffs to ensure profitability.

Nov 2013 - Nov 2018 Business Development Manager, Wholesale Fights Inc, Burlingame, CA

Consistently achieving of projected profit-and-loss objectives through effective cost management and inventories.

Managing assigned territory and making personal contact with prospective customers or managing team for the purpose of introducing and presenting a detailed overview of the product portfolio to perspective clients.

Reviewing and comparing sales data and presented monthly and quarterly business appraisals with select accounts across territory.

Establishing and predicting new domestic and international partners using sales data analysis and market evaluation that ensured the increased revenue goals and achieving sales target.

Analytically observation the cash intake and deposited records, reducing discrepancies and actively carrying out the daily operations of the branch to deliver recognition, motivate team, setting goals and discussing best practices.

Conducting daily balancing in compliance with policies, ensured security measures were up to date, staff productivity and demonstrating the best professional skills, and the work areas were clean and organized.

EDUCATION:

Master’s Degree Engineering Technologies, Rigas Tehniska Universitate. Riga, LV

COURSES AND TRAININGS:

2018 Sales Training: Practical Sales Techniques, Chris Croft Management Sales Training, UK

2017 Sales Fundamental, Online Course, Jobs University LLC

REFRENCES:

Michael Cuperman - SVP Cloud Operations & Ecosystems, Zscaler, San Jose, California

Email: adey10@r.postjobfree.com

Darryl Mircheff - Managing Director Asia Pacific Business Development, PLT Health Solutions, San Clemente, CA

Email: adey10@r.postjobfree.com

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