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Sales Customer Service

Location:
Livermore, CA
Salary:
$26.00 per hour (40 hours a week)
Posted:
July 30, 2020

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Resume:

COURTNEY DUBOVSKY

**** ***** **, *********, ** **550 925-***-****

adey0u@r.postjobfree.com

Professional Summary

Agile and adaptable team leader with stellar sales, management, event coordination history. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward- thinking and industrious with excellent oral and written communication skills. Possesses an upbeat and motivational approach to tasks.

SKILLS

• Customer Service

• Strategic Selling

• Time management

• Detail-oriented

• Microsoft Office – Word/Excel/Powerpoint/Publisher

• Salesforce

• PandaDoc

• Canva

• Social Tables

Work History

Sales Coordinator, 07/2019 to 03/2020

ACCESS Destination Services – Lafayette, California

• Created high-budget proposals for clients across the country, managing multiple programs in which the client’s budget was in a range of $20k-100k.

• Destination expertise in multiple markets such as Northern California, Los Angeles, San Diego, Las Vegas, and Arizona.

• Concurrently managed multiple workstreams involving balancing budgets while communicating with vendor partners and clients to ensure client’s needs have been met.

• Coordinated client site inspections including booking transportation, organizing itineraries, and creating site experience guide.

• Creating custom décor looks to demonstrate to clients’ potential event themes and setups.

• Drafted necessary agreement contracts, statements of work, and deposit invoices for client request.

• IBM Enterprise Design Thinking Course certified. Apparel Department Supervisor, 06/2018 to 07/2019

Anthropologie Inc. – Walnut Creek, California

• Oversaw all daily operations of the apparel department, which comprised 56% of the store’s daily revenue.

• Maintained visually appealing and effective displays for the entire store.

• Offered exceptional customer service to market and promote the company brand.

• Provided direction and constructive feedback to motivate team members.

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Maintained a positive service and selling environment to ensure an elevated customer experience on the sales floor.

• Tracked store's revenue and payroll while creating business plans to achieve hourly sales goals. Beauty Department Supervisor, 03/2018 to 06/2018

Anthropologie Inc. – Walnut Creek, California

• Implemented a clientele system for the beauty department.

• Coordinated multiple beauty and styling events.

• Tracked a 20% increase in revenue while in this position.

• Generated financial reports and business recaps for management review.

• Held each team member accountable for achieving brand and performance goals. Events Coordinator, 12/2017 to 03/2018

Anthropologie Inc. – Walnut Creek, California

• Booked talent including pâtissiers, stylists, calligraphers, and interactive classes to help create exciting events.

• Supported senior leadership by developing reports on events and activities to increase store revenue.

• Effectively managed budgets, complete set-up and strike, and administrative task for 2-4 events a week.

• Fostered relationships with artists and food suppliers to obtain the best price, quality, and delivery of products. Supervisor in Training, 06/2017 to 03/2018

Anthropologie Inc. – Walnut Creek, California

• Educated customers on product and service offerings.

• Answered customers' questions and addressed problems and complaints in person and via phone.

• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

• Built customer confidence by actively listening to their concerns and giving appropriate feedback. EDUCATION

High School Diploma: 2012

Clayton Valley High School - Clayton, CA

Music Education

Diablo Valley College - Pleasant Hill, CA

LAsT MINUTE BAND

Sing and perform with a Motown, soul, and funk soul cover band around the bay area for the last 6 years



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