Marketing Manager, Leader

Stephen R. Smith

Mobile: 765-***-**** Email: **********@*****.***

Summary:

•Highly skilled technical and relationship based market manager with 15+ years of successful experience.

•Excellent management and problem resolution skills in high-pressure environments.

•Strong communicator and educator with proven peer-to-peer teaching and leadership competencies.

•Dynamic team leader able to maximize talent, diversity and create, enable, support and motivate successful teams.

•Clear understanding of finances/profitability and sales cycle with a high level of business acumen.

•Uncompromising character and integrity that allows me to excel in any role.

Education:

Graduate of Ball State University/University of Phoenix

Bachelor of Science - Business Marketing.

Graduate of Western Governor’s University

Masters of Business Administration (MBA) program.

National Association of Paramedical Sales Representatives

CNPR certification #661642020

Professional Experience:

Nissan USA

IN, KY, OH, IL - November 2017 to October 2019

Wholesale District Manager (most current performance)

•Created growth and value for the management of a district consisting of 62 dealerships wholesale operations.

•Consulted with 55 Nissan and 7 Infiniti locations within my district.

•$3.4M territory (May 2019 Target)

•1st place rank in All Dealers Mechanical/1st place rank in Wholesale Advantage Program Mechanical/1st Place overall QTR performance.

NAPA Imports / Altrom / GPC

IN, IL, OH, KY, MI - June 2014 to November 2017

District Sales Manager 2014-2016, Business Development Manager 2017

•Managed the successful national leading sales growth and performance of the NAPA Imports brand and product line for four distribution centers: Detroit, MI, Grand Rapids, MI, Ft. Wayne, IN, Indianapolis, IN and Louisville, KY through 2015.

•Crafted business partnerships with in the territory with owners (single unit or multi store) to demonstrate the relevance of a line and a brand to their business models.

•Sold inventories to independent owners in value of thousands of dollars too over $200k+ in value while managing performance of a $15MM territory.

•Drafted and created favorable terms for product purchase that will not disrupt cash flow while fitting within the owners’ guidelines and positioning the location(s) for best possible sales growth trajectory.

•I executed the installation and maintenance of these inventories, creating a tailored training program, training all members of the operation, and field sales work.

•I was a quota award winner in 2014 (overcome a negative 60% territory deficit in 6 months), 2015 District Sales Manager (DSM) of the year candidate and quota achiever, 2016 finalist for DSM of the year and one of 7 in the US to exceed quota.

AUTO+MEDIC Auto Repair and Auto Body

Muncie, IN - January 2013 to June 2014

Small Business Owner - Auto Repair and Auto Body

I began a small business operation from the ground up creating a growing financially sound business operation.

I developed a social media strategy, local advertising, and community involvement to promote the business.

I managed all aspects of daily operations, including (but not limited to); accounting, customer service, environmental regulations and compliance, Indiana Small Business Program involvement, procurement, business software integration, automotive mechanical, collision repair and facilities management.

I budgeted for all aspects of small business operation while maintaining a profitable growing operation.

AUTOZONE

Indianapolis, IN - January 2009 to December 2012

Territory Sales Manager:

•I executed substantial growth in 10 commercial programs throughout the state of IN.

•Including market penetration strategy for new, organic, and major/national account sales growth.

•Usage of Microsoft CRM, Sales Force, Excel, Power Point, Word, Outlook, Lotus Notes, and smart phone applications to improve operational effectiveness.

•I exceeded all sales goals and operational metrics year over year by providing value added services in a highly competitive customer centric environment.

•I assisted at the executive level with the development of the companies’ e-commerce initiative.

•Interacting with business owners of all size and executive managers of national chains.

•Award winner in these categories:

•E-Commerce growth (online ordering)

•Sales Out Performance 9 of 10 locations

•Gross Profit

•National account net sales growth

CARQUEST / GPI International Inc.

IN, OH - Nov. 2007 to December 2008

National Account Executive: Indiana I-70 North Region & Cincinnati, OH, Champaign, IL

•Generated significant positive growth, development and successful integration of many major and national accounts in the Indianapolis Region.

•Management of the direct business link with GPI and the business managers/owners of major and national accounts.

•I lead a team of 13 sales representatives while also working closely with the regional VP, regional directors of national accounts, regional director of store sales, and with our store operations team to implement GPIs’ national account strategy.

•Personal award recognition:

•Achieved national account growth within the top 5% of the company.

•Sales performance growth of over 25% National Account targets.

•Local major account growth of over 40% within assigned territory.

•Gross profit performance of 3.75% over previous YOY growth.

IN, OH, KY, MI - Sept. 2006 to Nov. 2007-Indianapolis

Regional Director of E-Commerce for Indiana, Dayton, OH and Champaign, IL Regions.

•I successfully leveraged the e-commerce sales to 1,500+ customers who purchased from the newly developed e-commerce business platform to generate substantial sales growth for the company.

•I established, maintained, trained (internal and external), developed, implemented, and tracked new programs designed to increase customer loyalty and penetration through the use of the e-commerce platform.

•I lead a team of 13 sales representatives and worked closely with the regional VP, GPC I.T. director, regional/national director of store sales, regional/national director of operations, and major account executives.

•Personal award recognition

•Placed 2nd of 51 national representatives for sum of all categories reviewed.

•Highest rate of online ordering adoption in the company.

Jan. 2003 to Sept. 2006

Sales Representative-East Central Indiana Area

•Contributed to the overall success of the assigned territory, which consisted of between 2 and 5 stores with a 1000 plus member customer base.

•Conducted all aspects of representing CARQUEST equipment, parts, and services from prospecting, presenting, and closing, to follow up and maintaining business partnerships.

•Consistently performed above companies’ guidelines and achieved high customer satisfaction levels.

•Personal award recognition

•Earned Presidents Club Award in 2006 (highest award given to company employees).

Dec. 1999 to Jan. 2003

Store Manager/JV Partial owner (ESOP) - Muncie, IN

•Managed the overall success of a joint-venture retail store that I was a vested owner through the Employee Stock Ownership Program.

•Managed all human resource functions, budgeting, profitability, inventory and all other aspects of the business.

•Consistent performance above companies’ guidelines for sales and operational goals.

•Personal award recognition

•Accomplished a 305% sales growth over previous year.

•Achieved the highest national account growth within my area.

•Achieved ASE certification.

•Runner-up for JV-manager of the year during my first year in the position.

•Created the lowest overall employee turnover in the mid-west region.

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